Pre Sales Engineering Manager, Envoy

• A track record of high performance and innovation in pre-sales or technical solutions roles
• Hands-on experience mentoring and leveling up individual SEs or technical teammates
• An intellectually curious mindset with a passion for learning new technologies, sales methodologies, and customer engagement best practices
• A data-driven approach to decision-making, ensuring your team focuses on the most impactful opportunities and projects
• A strong customer-first orientation, with experience advocating for customer needs across cross-functional teams
• 1+ years of people management or team leadership experience or extensive mentoring experience
• 5+ years of technical solution design experience solving complex customer problems
• 4+ years of customer-facing experience in pre-sales, solutions engineering, or related roles
• An entrepreneurial mindset
• Naturally quantitative
• A high-quality mentor with proven growth results in mentees
• Forward-looking, staying ahead of industry trends and constantly refining your approach with new tools and practices
• Passionate about leveraging technology to simplify processes, automate the mundane, and deliver measurable business value
• An embodiment of Envoy’s values, bringing empathy, collaboration, and excellence to every interaction
• Willing to travel to Customer or Partner engagements on a per-request basis (<~25% annually)

Desirable

• Build a world-class team: Recruit, coach, and develop Solutions Engineers while fostering a culture of continuous growth and collaboration
• Drive customer impact: Ensure prospects and customers have an exceptional technical sales experience, while embedding SEs in strategic deals and cross-functional initiatives
• Translate customer needs into product value: Partner with Product and Engineering leadership to identify trends, escalate feedback, and shape Envoy’s roadmap with real-world insights
• Partner with Product Management and Engineering from a management perspective to help translate customer needs into a better overall product; recognize trends in customer feedback, and escalate issues within Envoy
• Improve deal outcomes: Actively monitor pipeline health, support deal strategy, and use data-driven insights to proactively address at-risk opportunities
• Keep Envoy ahead of the competition: Leverage team expertise to position Envoy as the clear choice in the market and close high-impact, strategic accounts