Pre-Sales Specialist, Ergeon

• Consultative Sales or Project Management / Project Scoping skills
• Natural curiosity and proactive question-asking: you’re able to infer information based on minimal context or visual clues and aren't afraid to dig deeper when something doesn’t add up
• Excellent written English; comfortable mirroring tone and style
• Tech-savvy, able to juggle multiple tools
• Highly organized and detail-oriented
• Emotionally intelligent communicator
• Comfortable working independently in a remote setup
• Processor
• Windows (Intel): Core i5, 14th Gen or newer
• Windows (AMD): Ryzen 5, 7000 Series or newer
• Mac: Apple M1 Pro or newer — M4 (non-Pro) also accepted
• Memory:
• Windows: 16 GB DDR4 RAM
• Mac: 16 GB unified memory (minimum)
• Storage: 512 GB NVMe SSD
• Graphics:
• Windows: Integrated Graphics (Intel Iris Xe or AMD Radeon 680M or higher)
• Display: Full HD (1920 x 1080)
• Software & OS
• Windows 10/11 (64-bit)
• Latest stable macOS
• Stable internet: 10 Mbps upload / 20 Mbps download (minimum)
• Noise-canceling headset with microphone
• Power backup: 250–300W UPS
• Access to 1.5 GB/day of data during outages

Desirable

• As a Pre‑Sales Specialist at Ergeon, you’ll be the first human point of contact for new prospective customers, introducing them to Ergeon’s product offerings and guiding them through the sales process with warm, curious and clear text-based conversations
• You’ll ensure customers feel seen and ready for next steps, connecting with them one message at a time, and handing them off to our Senior Sales team members with clean, well-documented next steps
• Claim and respond to new customer leads within 15 minutes of their request
• Use internal tools like our quoting tool, and Google Maps to map out property lines
• Personalize messages by understanding the customer’s needs and using your own voice
• Ask smart questions to clarify needs based on what customers have already told us; some considerations to present:
• Do you need a gate? vs Can you walk me through who and what would be moving through this space?
• Think of: pets, lawn mowers, vehicles, or other types of equipment, so that we can better design your gate size, materials and security specifications?
• Schedule remote video estimates for customers with our Sales team
• Keep tools like Front, Slack, and Pipedrive updated for seamless handoffs to other members of the Sales team
• Stay organized and proactive with follow-ups
• Coverage window: Monday through Sunday, 7 AM Eastern Time to 8 PM Pacific Time
• Your shift: 8 hours per day, 5 days per week, scheduled somewhere within the window above
• Expect some weekend shifts. We balance capacity, so your 5 working days may include Saturday and/or Sunday