Senior Sales Enablement Manager, Observe.AI
$130-170k
+ Equity
Office located in Redwood City, CA
Contact center software
Be an early applicant
Contact center software
201-500 employees
Be an early applicant
$130-170k
+ Equity
Office located in Redwood City, CA
201-500 employees
Company mission
To enable brands to enhance their customer experience, with the power of contact center AI.
Role
Who you are
- 5+ years of experience in Sales Enablement, Sales Onboarding, Solutions Consulting, or related GTM functions
- A proven track record of building and scaling new hire enablement programs in high-growth SaaS environments
- Deep understanding of modern B2B SaaS sales motions, customer lifecycle, and value-based selling strategies
- Experience with enablement tools and BI platforms (e.g., Saleshood, Camtasia, Zoom Revenue Accelerator, ZoomInfo, Outreach, 6sense, Salesforce, etc)
- Strong project management and program design skills; you’re comfortable owning the full lifecycle of enablement initiatives
- Exceptional communication and facilitation skills — both written and verbal — and the ability to simplify complex ideas
- A collaborative mindset and the ability to influence cross-functional stakeholders without direct authority
- Understanding of the CCaaS (Contact Center as a Service) industry is preferred but not required
What the job involves
- We’re seeking a Sr Sales Enablement Manager to lead the design and execution of a best-in-class new hire onboarding and ongoing enablement program for our Go-to-Market (GTM) teams
- This role is equal parts strategic program leadership and hands-on delivery — perfect for someone who’s passionate about empowering revenue teams to perform at their peak
- As Observe.AI grows and evolves across sales motions, segments, and product offerings, this role will play a critical part in aligning our GTM teams with the skills, knowledge, and tools they need to be successful
- You’ll work cross-functionally with Sales, Marketing, Solutions Consulting, Product, and RevOps to build scalable, metrics-driven enablement programs that accelerate productivity and drive measurable impact
- Own the end-to-end new hire onboarding experience for GTM teams across Sales, Channel, Account Management, and Sales Engineering
- Define key success metrics for onboarding and track performance using tools like Zoom Revenue Accelerator, Salesforce, and Boostup
- Develop and deliver enablement content across different modalities — including live sessions, asynchronous learning, certifications, playbooks, and virtual workshops
- Partner with stakeholders to ensure training aligns with product releases, sales plays, and GTM strategy
- Content governance & maintenance within our CMS/LMS (Saleshood), ensuring content is easy to access, up to date, and effective
- Identify top-performer behaviors and codify them into repeatable programs that shorten ramp time and boost team effectiveness
- Continuously iterate on programs based on feedback, business needs, and performance data
Our take
Being stuck on the phone to customer service can be time-consuming and frustrating. Observe.AI aims to improve the experience with its Intelligent Workforce Platform. This transforms contact centers through AI by automating tasks and form filling, helping people find more information quicker.
Unconventionally, the company gained its footing by going directly to the call centres themselves, rather than the businesses they serve - providing valued call optimization tools to improve operatives' performance. It also supplies an analysis engine for cross-channel customer interactions, which enables users to find new revenue opportunities, employ effective coaching and improve quality assurance.
Observe.AI has raised huge amounts of funding, demonstrating the high levels of confidence in its market position and performance. A major technological and commercial partnership with Zoom, alongside the growing trend in businesses prioritising customer interactions, bodes well for the company's future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2022
$125m
SERIES C
Sep 2020
$54m
SERIES B
Total funding: $223.2m
Company benefits
- Excellent medical, dental, and vision insurance options
- Flexible PTO
- Generous holiday (federal and wellness) recognition and parental leave policies
- 401K plan to save for your future
- Remote benefits including a daily meal stipend, WFH stipend, mobile & internet stipend to set you up for success in this remote environment
- Learning & Development fund to support you in your continuing education journey and professional development
- Fun events to build culture across the organization
Company HQ
Redwood Shores, Redwood City, CA
Leadership
Swapnil Jain
(Co-Founder & CEO)Previously completed an internship in Software Engineering at Google and worked at Twitter for 3 years, first as Senior Software Engineer and then as Technical Team Lead.
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