User Support Specialist, nilo.health

German Speaking

Salary not provided

+ Equity options

Junior level

Berlin

1 day a week in office

Platform for mental health support at the workplace

Job no longer available

Platform for mental health support at the workplace

101-200 employees

B2BEnterpriseHRMental healthSaaSWellbeing

Job no longer available

Salary not provided

+ Equity options

Junior level

Berlin

1 day a week in office

101-200 employees

B2BEnterpriseHRMental healthSaaSWellbeing

Company mission

To empower and support companies and their individuals to enhance their mental well-being in order to become healthier and more successful.

Job

Company

Role

Who you are

Ideally, you have at least 1+ years of experience in the areas of customer support/ customer care/ user operations
Your written and verbal communication skills in German and English are fluent
Working with people is your passion and you love to communicate
Your high level of empathy is what sets you apart as you’ll need a sensitive feel for the needs of our users
You’re extremely customer- and solution-oriented
You are a great organizational talent and remain calm even in stressful situations
You have an independent, proactive way of working and quickly familiarize yourself with new programs and processes

What the job involves

You are the first point of contact for our users and psychologists for questions about our product, scheduling/rescheduling and technical problems
You ensure the professional support of user inquiries via email, telephone and chat during our opening hours (Monday - Friday from 9.00am - 6.00pm)
You support users in matching and know exactly to which psychologists you have to forward special requests
You are in constant contact with team members from different departments, especially from our Psychology and Tech teams

Our take

Employee mental health and well-being are increasingly being spotlighted, as employers realise that it's both financially and socially responsible for them to take an active role in supporting their employees. Nilo.health helps them do this with its mental health platform, providing therapists and digital content all in one place.

Providing a comprehensive platform is how the company stands out in the space. But this does also present a challenge, as each facet of its solution much be competitive against more niche rivals. That said, Nilo.health is off to a promising start, securing funds to help expand its offering and footprint.

The company has also announced a merger with Likeminded, a fellow employee mental health platform. Although there are limited details about how exactly this merger will take shape, the combined business will serve around 500 clients in Europe - securing a position as the market leader for corporate mental health support in the region.

Freddie

Company Specialist at Welcome to the Jungle

Insights

87% employee growth in 12 months

Glassdoor (4.6)

Trustpilot (3.7)

Company

Funding (1 round)

May 2022

$9.3m

SEED

Total funding: $9.3m

Company benefits

A strong company culture characterized by team spirit, empathy, respect, trust, courage, and innovation
Psychological safety onboarding in your first weeks
Free access to the nilo.health app
Enjoy working abroad for up to 90 days per year
Flexibility to work fully remotely, in-office, or a bit of both
Urban Sports Club membership at a discounted price
Equity options - you benefit from any increase in the nilo's valuation that you've helped to create
Regular team and company events (in compliance with the COVID19 regulations)
Bring your dog to work, we have office dogs in both the Berlin & Munich location
30 days of vacation

Company HQ

Kollwitzkiez, Berlin, Germany

Leadership

Catalina Turlea

(Co-Founder & CTO)

Prior to co-founding nilo, Cata was a mobile developer for the healthtech company, TeleClinic and fitness app, Freeletics. She worked in multiple frontend development roles in other companies.

Jonas Keil

(Co-Founder & CEO)

Previously worked for BCG Digital Ventures and different startups before co-founding nilo.health in 2019.

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