UX Content Strategist, Drips
Salary not provided
Mid and Senior level
Remote in US
Conversational outreach platform
Be an early applicant
Conversational outreach platform
101-200 employees
B2BArtificial IntelligenceMarketingBusiness IntelligenceMachine Learning
Be an early applicant
Salary not provided
Mid and Senior level
Remote in US
101-200 employees
B2BArtificial IntelligenceMarketingBusiness IntelligenceMachine Learning
Company mission
To empower brands to engage with customers and drive results the same way we communicate with each other, through a conversational outreach strategy that includes human-like AI-powered SMS, scheduled calling, and voicemail messages.
Role
Who you are
- Bachelor’s Degree in Communications, Marketing, English, or a related field
- 3–5 years of experience in UX content strategy, copywriting, or a similar role, preferably in a digital engagement or conversational outreach environment
- Strong writing skills with proven ability to create clear, concise, and engaging scripts
- Analytical and strategic thinking skills to develop content solutions that improve user experience and campaign performance
- Excellent communication and presentation skills, with experience contributing to client-facing discussions
- Strong attention to detail in content quality and alignment with client goals
- Familiarity with Drips' conversational outreach methods and tools is a plus
Desirable
- AI Tools and Technologies: Familiarity with AI-driven tools and a willingness to learn and leverage AI technologies to enhance content strategy and improve engagement
- Analytics and Data-Driven Insights: Experience using analytics tools to interpret data, measure content performance, and refine strategies based on user behavior and campaign outcomes
What the job involves
- As a UX Content Strategist, you will design and execute impactful, strategic content that aligns with client communication goals while adhering to Drips' high standards of excellence
- This role requires balancing two core responsibilities: delivering high-quality, error-free content on demanding timelines and applying research, data insights, and creative thinking to develop content strategies that optimize internal best practices and enhance the overall user experience
- This role involves collaborating with cross-functional teams, creating impactful client outreach campaigns, and contributing to client discussions
- Success in this role requires a strong mastery of writing, attention to detail, and the ability to think critically about content strategy and user engagement
- Develop UX Content Strategies: Create and execute strategies for SMS and IVR campaigns that align with client goals and improve user experiences
- Content Creation: Write clear, engaging, and error-free scripts that resonate with users and encourage meaningful engagement
- Client Engagement: Support client discussions by explaining content strategies, addressing feedback, and offering recommendations for improving messaging and campaign performance
- Quality Assurance: Review all content to ensure it meets high standards for clarity, consistency, and error-free execution, driving overall campaign success
- Team Collaboration: Work closely with other internal teams to integrate content seamlessly into the user experience while aligning with Drips’ methodologies
- Contribute to Client Calls: Participate in client calls, articulating content strategies and offering actionable insights to improve campaign results
Application process
- All applicants MUST submit a cover letter alongside their resume, adhering to the following guidelines:
- Skillset Inclusion: Include at least two of the following skills with appropriate details:
- Experience:
- Working with/for Healthcare Payers/Insurance companies
- In Digital Marketing
- With copywriting
- Crafting SMS or other short-form advertisements
- Creating written content for specific personas and/or demographics
- Utilizing ChatGPT
- Core Values: Mention the Drips core value (available on our website) that you embody the most
- Word Count: Ensure the cover letter is under 250 words
- Work Sample: Attach examples of written content from your previous experience
Our take
Drips is a company that enables businesses to deploy personalized 1:1 conversations at scale, allowing them to optimise outreach across industries like healthcare, insurance, and financial services.
With traditional outreach methods falling short in scalability and efficiency, Drips stands out for leveraging technology that can navigate sensitive data delivery, maintaining compliance while enhancing the customer experience at scale.
Recent growth financing underscores confidence in Drips' vision, enabling the company to bolster product development and expand into new industry verticals. With this support, Drips is positioned to help reshape the future of customer engagement, offering businesses new opportunities to connect with their audiences.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Flexible Work Environment: AKA your house! We are proud to be an agile and fully remote team. You'll see us working from coffee shops, couches, basements, RVs, or enjoying the outdoors. See you on Zoom!
- Health Insurance & 401k: Our competitive benefits package pays 80% of your premium, giving you access to great Medical, Dental, and Life Insurance Options
- Career Opportunities: "TEAM" is one of our core values, and your main role will be to help Drips grow in your area of expertise. Opportunities to cross-functionally train and offer ideas that contribute towards the growth of Drips are not only welcome but also expected
Company values
- Team: "I can't but we can". We're a tight-knit team at Drips who deeply care about the success of each other and our mission. We're looking for team members who take ownership of mistakes and growth opportunities, who focus on what's right, not who's right, seek insights from the team, and most importantly, trust and support one another
- Lean: Being "Lean" has allowed us to grow fast and profitably, leading us to be named one of the fastest-growing companies in America (Deloitte). Demonstrating this core value means that you're using your time and resources efficiently, making data-driven decisions, focusing and executing against a prioritized plan, and proving ideas with minimum viable products (MVP), so we can learn quickly and iterate towards a long-term decision
- Passion: We're looking for team members who are passionate about what they're doing. This shouldn't feel like "work". You should have a desire for advancement, be thinking about solutions both during and outside of your standard workday, and you should be leaning into your day
- Improve: We all have something to work on, and we encourage our team members to do your best today, and then beat it tomorrow. You should constantly be striving towards excellence in your craft, have a willingness to take constructive feedback and adjust accordingly, show measurable improvement in your area of focus, and be a lifelong learner, seeking knowledge and asking questions
- Happiness: We're going to be spending a lot of time with one another, so it's important to make sure this is the right place for you. Happiness is all about enjoying and supporting those around you in your environment. Expressing and finding opportunities for practicing gratitude, assuming positive intent, and always bringing solutions vs. complaints to the table
Company HQ
Downtown, Akron, OH
Articles
Leadership
Co-founded Drips in 2015 and has served as the CEO since.
Anthony Greco
(CTO)Has served as the CTO of Drips since co-founding the company in 2015. They have also served as a President at Coder Guru for the past 22 years.
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