Associate Customer Success Manager, Fleetio
Scale
$72k
+ Incentive stock options; + 5% annual bonus
More information about location
Fleet management platform
Posted today
Fleet management platform
201-500 employees
Posted today
$72k
+ Incentive stock options; + 5% annual bonus
More information about location
201-500 employees
Company mission
To help organizations track, analyze and improve their fleet operations.
Role
Who you are
- We're looking for a personable, analytical, detail-oriented, and persistent team member who excels at keeping hundreds of customers engaged. If you genuinely care about your customers and have helped them achieve their goals in a SaaS environment before, we want you to apply
- 2+ years of experience in a customer-facing role within a SaaS environment, with a focus on customer satisfaction, adoption, and retention
- Experience in fleet, telematics, or automotive technology is a plus
- Proficiency with systems such as Salesforce, Asana, Gainsight, Front, and similar tools
- Comfortable interacting with customers at all stages of their journey
- Impeccable written and verbal communication skills
- Meticulous and precise when executing tasks, with great attention to detail
- Strong team player and self-starter who can work autonomously
- Empathetic and dedicated to helping and serving customers to become advocates for Fleetio
- Passionate about organization, with the ability to adhere to and improve organizational systems, always seeking ways to reduce redundant work
- Comfortable with change, experimentation, and trying new ideas
What the job involves
- The Scaled Customer Success team at Fleetio is growing, and we're looking for an Associate Customer Success Manager to join us
- In this role, you will be responsible for a portfolio of up to 1,200 accounts with 1-200 assets to help them achieve their desired outcomes
- Using a self-serving digital-first approach, you will assist with goal setting & tracking, expanding product adoption, owning expansion opportunities, working cross-functionally, and more!
- Engage with targeted customers at critical stages in their journey to ensure Fleetio's adoption and growth. You will work closely with customers to assess their goals and existing business practices
- Analyze customer accounts to identify areas for improvement and provide our customers with best practices and strategic guidance
- Utilize tools and technology to deliver value to multiple accounts simultaneously through 1:many programs, collaborating with our Customer Success Programs Team (including email campaigns, customer training/webinars, collateral, and hosting office hours)
- Act as the voice of the customer and influence the product development roadmap
- Collaborate with Product and Customer Education Teams to maximize customer growth potential and enhance their experience
Our take
Fleetio offers software that helps organizations track, analyse, and improve their fleet operations. Fleet management is known to be an often complex and difficult task, so Fleetio's services unburden organizations of this, enabling them to focus time and energy on their own mission.
The start-up makes it easier for businesses to lease a fleet of vehicles with an app with which managers, drivers and mechanics can access and update information, relieving users of outdated fleet software and complicated spreadsheets. This simple solution has proven effective with the start-up seeing nearly 400% growth in a three year margin.
The company planned to invest its funding towards expanding operations and venturing into new markets globally, as well as developing new services. In 2023, it integrated with FleetIT and Toll Management Solutions to offer nationwide coverage for fleets at reduced rates. With moves like this, Fleetio can certainly expect to continue its growth, especially given its stable position in a market estimated to be worth $52.4 billion by 2027.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2025
$450m
SERIES D
May 2023
$144.7m
SERIES C
Total funding: $620m
Company benefits
- 100% health/dental coverage (50% family)
- Vision insurance
- Incentive stock options
- 401(k) match of 4%
- PTO - 4 weeks
- Parental and bonding leave
- 8 company holidays + 2 floating holidays
- Dependent care and medical FSA
- Community service funds
- Short and long term disability
- Mac laptop + new hire equipment stipend
- Professional development funds
- Health and wellness initiatives
- Remote working friendly
- Monthly catered lunches
- Office snacks
Company HQ
Central City, Birmingham, AL
Leadership
Tony Summerville
(CEO)Previously served as Product Manager for Daxko and as a Software Engineer for Regions Financial Corporation. Currently acts as a Board Member for TechBirmingham and Venture for America.
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