Client Services Internship, YOOBIC
French Speaking
Office located in 152 Bd Haussmann, Paris
Digital workplace platform for frontline teams
Open for applications
Digital workplace platform for frontline teams
101-200 employees
Open for applications
Office located in 152 Bd Haussmann, Paris
101-200 employees
Company mission
to transform the future of work for frontline employees!
Role
Who you are
- We are looking for someone who is highly collaborative, loves innovation, and who has the ability to reactively and proactively support our clients from different industries (from the fashion industry to groceries to pharmaceuticals)
- We are looking for a detail-oriented Client Services Internship to implement tailored solutions for our clients
- Advanced knowledge of the Microsoft Office suite (especially Excel, Power Point, Word)
- Intellectual curiosity, interest in start-ups and new technologies
- An ability to grasp new concepts quickly and then able to explain them with ease
- Proactivity and eagerness to solve problems
- Developed written and verbal communication skills
- Very strong attention to detail
- You have a thirst to learn and develop your skills, and take feedback well
- Ability to adapt and to work within an international environment
- Ideally, you have a technical and/or analytical education (ex: Computer Science, Engineering, Sciences, Finances, Economics, Logistics, Supply Chain, etc.)
- Fluent in English + French
What the job involves
- Duration: 6 months
- YOOBIC is welcoming applications from individuals who may be interested in joining our Customer Implementation & Services team
- Our department is a dynamic and fast-growing team which generates a significant contribution to YOOBIC’s overarching goals. As a services team, our goal is to ensure YOOBIC clients get the most out of the platform in their day-to-day usage
- In this role, you will be responsible for configuring the look & feel and home pages to align with our best practices and client needs, ensuring a seamless user experience
- This is an incredible opportunity to interact with the broader account teams (Customer Success, Account Manager, Customer advocate), Product and the overall Customer Implementation & Services team
- You will lead the delivery of simultaneous customisation activities with our clients already live with the solution (between 3 and 10 clients in the same time):
- Client Customisation & Implementation – Gather data on the client’s usage and branding to develop customised templates
- End users interface Configuration – Apply branding, adjust layouts, and optimize navigation using analytics insights
- Quality Assurance – Conduct reviews to ensure consistency and usability across devices (phone, tablet, web)
- Client Collaboration – Lead feedback workshops and implement refinements based on client input
- Deployment – Publish final versions and support activation with internal teams
Application process
- We usually respond within a week
Our take
In a similar way to how Slack enables communication and task management in computer-based jobs, YOOBIC’s platform is tailored towards the front-line, deskless workforce. Beyond communication through its news feed and chat features, it also caters for HR and mobile-driven training, as well as task and inventory management.
YOOBIC is one of a number of startups targeting this underserved space, which accounts for around 80% of the global workforce. Though there’s plenty of competition from the likes of Crew and ServiceMax, YOOBIC has grown to operate in almost one hundred countries for some of the world’s biggest brands including Puma, Boots, Mazda, Domino’s, Vans, and Peloton.
With good funding at its back, YOOBIC's intention is to continue its rapid international expansion while adding more industry-specific features to its product stack. Its solutions are held in high regard, having won numerous awards in the past, with the company's most recent accolade being its ranking as the 20th fastest growing UK tech company by the 2023 E2E Tech 100 list.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2021
$50m
SERIES C
Jun 2018
$25m
SERIES B
Total funding: $80.3m
Company benefits
- A dynamic environment
- A team of seasoned pro’s
- Continuous growth and learning
- An open feedback culture
- Lots of room for your own initiatives and ideas
- Transparency on results and strategy
- 'Open door' policy with our leadership team
- Team spirit and dedication
- Recognition and rewards for hard work
- Personalised healthcare and well-being resources
- Mental health support
- Online workouts
- Flexible working environment (role dependant)
Company HQ
Midtown South, New York, NY
Leadership
Fabrice Haiat
(CEO & Co-Founder)Prior to co-founding YOOBIC in 2013, they spent 13 years as CEO of real estate eco-performance company Vizelia (acquired by Schneider Electric in 2011). Joined Schneider post-acquisition for a two year spell as VP of Global Sales, then Director of Energy Management Services.
Avi Haiat
(CTO & Co-Founder)Co-founded and was CTO of Vizelia alongside Fabrice Haiat, before spending two years heading up R&D at Schneider Electric after the company's acquisition.
Gilles Haiat
(Head of Research)Served as Head of Research alongside brothers Avi and Fabrice at Vizelia until Schneider Electric bought the company in 2011, then joined Schneideras a Software Architect before co-founding YOOBIC.
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