Senior Manager of KYC Operations, Adyen

• 5+ years of people leadership experience in KYC/AML operations
• 2 years of experience leading leaders, including managing managers and overseeing multi-layered teams
• Demonstrated experience managing team leads and large operational teams in a fast-paced, regulated environment
• Proven ability to work cross-functionally, especially with commercial, product, and compliance stakeholders
• Track record of process improvement and scaling operations through systems, automation, and change management
• Excellent analytical, planning, and organizational skills
• Strong communication and influencing skills at both operational and senior management levels

Desirable

• We are seeking an experienced and strategic Senior Manager – KYC Operations to lead our KYC onboarding and periodic review teams. This role plays a pivotal part in ensuring we onboard and maintain sub-customers (i.e. customers of our customers, such as platforms) efficiently, compliantly, and at scale
• You will oversee a team of Team Leads and their respective operational teams, driving performance against well-defined speed and quality metrics, while supporting our commercial teams in their growth objectives. This is a high-impact role requiring a combination of operational leadership, stakeholder management, and process excellence
• Lead, coach, and develop multiple KYC teams through a structured layer of Team Leads
• Set clear team goals, KPIs, and performance metrics aligned to business objectives
• Foster a culture of accountability, continuous learning, and customer-centric service delivery
• Ensure timely and high-quality onboarding and periodic reviews of sub-customers
• Maintain robust operational oversight across all KYC work-streams to meet SLA and compliance obligations
• Implement and refine workflows and quality assurance processes to maintain regulatory standards
• Collaborate closely with commercial and growth teams to align KYC capacity with business demand
• Translate commercial growth forecasts into actionable operational plans, including resourcing, training, and process scaling
• Identify and lead continuous improvement initiatives to drive efficiency, accuracy, and scalability in KYC operations
• Partner with the relevant product teams to implement automation and workflow enhancements
• Own and evolve metrics and reporting dashboards to enable real-time tracking of workload and team performance
• Ensure all KYC activities are carried out in strict adherence to regulatory requirements and internal policies
• Proactively manage operational risk through root-cause analysis, escalation frameworks, and corrective action plans