Senior Coach Operations Program Manager, BetterUp
$164-205k
AI-driven employee coaching platform
Job no longer available
AI-driven employee coaching platform
1001+ employees
Job no longer available
$164-205k
1001+ employees
Company mission
To unlock greater clarity, potential, purpose, and passion for every one of their members, with an innovative approach to coaching and leadership development.
Role
Who you are
- Think and operate at a strategic level — you don't just identify problems, you architect solutions, build the case for resources, and install repeatable mechanisms that embed improvement across teams
- Are data savvy and endlessly curious, having an uncontrollable urge to tinker and improve existing systems with data driven solutions and automation tools
- Think in process maps and game plans with a high attention to detail, acting as an extreme owner to coordinate workflows across multiple stakeholder groups and systems to deliver the optimal experience for the business and our coaches
- Are a decisive, confident leader — when faced with ambiguity or risk, you assess options quickly, make sound decisions with organizational impact in mind, and communicate your rationale clearly
- Build strong cross-functional relationships, including with senior stakeholders and VP-level partners, and leverage those relationships to influence decisions and drive alignment
- Model a customer-first mindset, anticipating and responding to coach, member, and partner needs — and actively encourage this mindset in others
- Thrive in a fast-paced, high-growth environment where collaboration, ownership, and adaptability are keys to success
- 7+ years of relevant professional experience in operations, program management, project management, analysis, or strategy
- Demonstrated ability to operate strategically and influence across organizational levels, including with senior stakeholders
- Proven track record of identifying high-impact opportunities, building alignment, and driving durable improvements across teams or functions
- Incredibly data savvy with a high level of proficiency in Google Sheets and Looker. SQL experience is a plus
- High levels of technical proficiency to learn new systems/tools and experience leveraging AI for operational efficiency
- Strong execution skills, ability to consistently meet timelines, exceed expectations and operate from a sense of urgency, thriving in ambiguity and shifting business needs
- Excellent communication skills – can collaborate with and communicate findings and recommendations to both technical and non-technical audiences across all levels
- A demonstrated ability to think like an owner and make effective prioritization decisions in a dynamic environment
- We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply
What the job involves
- The Coach Operations team’s mission is to build a world class coaching network that represents our members and drives transformational experiences for them
- As an Operations Manager, you will be responsible for supporting, enabling, and optimizing our global 4K+ coach network
- You will be a thought leader leveraging data analysis and insights to evolve network management to achieve our company goals
- You will also own day-to-day operations processes that make our coach network function
- You will leverage the support system of vendors, automation tools, AI, and engineering to scale and improve operational efficiencies
- Monitor coach capacity across various products and languages to determine gaps and develop staffing strategies partnering with Coach Recruiting, Coach Quality, and Sales teams
- Set clear goals with measurable KPIs, proactively plan your work, and align priorities with team strategy and cross-functional partners; renegotiate commitments transparently when needed
- Support key client launches by ensuring a healthy coach network and capacity readiness by completing various data analysis on the coach network and generating action plans to ensure a successful client launch
- Influence functional strategy: contribute meaningfully to goal-setting conversations, anticipate how business changes affect operations, and proactively propose solutions before problems escalate
- Build and leverage relationships across the organization — including with VPs and cross-functional leaders — to drive sound decisions and remove barriers
- Lead with a customer lens: represent coach, member, and partner needs in operational decisions, and model empathy-driven thinking in team conversations and project delivery
- Be a thought leader in developing coach network optimization strategies to support the company’s future growth, leveraging data analysis and partnering with our Coach Science, Coach Quality, and Coach Platform teams
Our take
Companies are becoming increasingly informed regarding the importance of mental health in the workplace, especially in improving the interpersonal and leadership skills of their employees. Whilst many online platforms provide coaching services to help people excel in the workplace, existing options generally focus on career-based skills as opposed to overall mental wellness.
BetterUp connects employees with online career coaches, working directly with companies to improve mental health and enthusiasm in the workplace. The online service leverages AI analysis of questionnaire results to match employees with personalised video coaching sessions and career development services, providing support in areas often neglected by employers, such as sleep, parenting, and overall mental fitness.
BetterUp has seen substantial success and has the world's largest network of coaches (with over 3,000), offering coaching in 46 languages across 90 countries. It's also offering AI coaching to keep pace with digital demand for contextual, tailored insights. The multi-unicorn company has ample opportunity for further growth and expansion.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2021
$300m
SERIES E
Feb 2021
$125m
SERIES D
Total funding: $579m
Company benefits
- Medical, dental, and vision benefits
- 401k
- Flexible Time Off
- Paid parental leave
- Personalized BetterUp Coach
- $360 each year for wellness programs
- Annual $1K learning and development stipend
- Equity package
- 5 volunteer days and 4 paid Inner Work™ days a year
Company HQ
Govalle, Austin, TX
Leadership
Alexi Robichaux
(Co-Founder & CEO)Studied Political Science at USC, and then worked in Business Insight at the Walt Disney Company. Was a Product Manager at Socialcast, and Director of Product Management at VMware.
Eduardo Medina
(Co-Founder & COO)Studied Business at USC and Berkeley's Haas School of Business. Worked as an Associate Consultant at Bain, and as an Associate at Altamont Capital Partners.
Salary benchmarks
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