Delivery Manager, UnderwriteMe
Salary not provided
AWS
Snowflake
dbt
Mid and Senior level
London
1+ day a week in office
Building software products for the life insurance market
Posted today
Building software products for the life insurance market
101-200 employees
FintechB2BMachine LearningSaaSProduct
Posted today
Salary not provided
AWS
Snowflake
dbt
Mid and Senior level
London
1+ day a week in office
101-200 employees
FintechB2BMachine LearningSaaSProduct
Company mission
Using tech to ensure everyone who wants life insurance can access it.
Role
Who you are
- You are an expert at managing complex delivery of engineering projects
- You are passionate about agile delivery practices, having successfully applied these practices to deliver transformation initiatives from inception to completion
- Through the projects you have worked on you will have gained a deep understanding of how data and application platform work through concepts such as data migrations, platform migrations and data integrations
- You know what metrics matter and have a clear framework for measuring success
- You foster a culture of continuous improvement, encouraging learning, innovation and sharing best practices within your project teams
- You have excellent verbal and written communication skills to effectively interact with stakeholders at all levels
- You are a good listener who understands client requirements and can convey information clearly to ensure project team is fully aligned
- You are comfortable getting into different levels of detail depending on what the situation demands
- You play a crucial role in building trust and enhancing stakeholder relationships by providing regular project updates, addressing concerns or conflicts and fostering a culture of transparent communication across the project team
- You have exceptional project management and presentation skills
- You can create comprehensive project plans, defining project scope, setting realistic timelines, and managing project resources
- You excel at creating presentations that provide a clear and concise project update, tracking milestones, identifying potential bottlenecks, and implementing necessary adjustments to keep the project on track
- You thrive at solving problems and making decisions when navigating complex project scenarios
- You have a critical thinking mindset, with ability to analyse problems, identify root causes, evaluate options and make informed decisions that are aligned with the project goals
- You are cautiously aware of the potential impact of your decisions on key stakeholders and project outcomes
- You adapt quickly to a rapidly evolving business landscape
- You embrace change, adapt to shifting project requirements, effectively manage scope creep and adjust project plans and resourcing to maintain project momentum
- You respond to unexpected challenges, market dynamics, or emerging opportunities, ensuring project success in a dynamic environment
- You have a growth mindset
- You respectfully challenge the status-quo
- You are continually looking to improve yourself and your teams
- You actively seek out and give feedback and do this in a way that builds strong relationships with your team and peers
- You think about working iteratively, using experiments and data to drive how you make decisions
- You thrive in a fast-paced environment with large amounts of uncertainty
- You are comfortable working to transform an organisation, accepting this means that everything is not working perfectly today
- Extensive experience in successful delivery of complex data or platform transformation projects end to end
- Significant experience in Agile delivery practices, techniques and tools
- As this role is a delivery manager in the data and platform space it would be extremely beneficial if you came with experience in either or both of these areas, this includes experience implementing:
- Modern SaaS data platforms eg Snowflake, Fivetran and dbt
- Business intelligence tools, processes and best practice
- Data governance tools and best practice
- Modern application platforms on AWS
- Experience working with risk and compliance teams on cloud security and compliance best practices including standards like SOC2 and ISO 27001
What the job involves
- We are looking for a Delivery Manager to support both our data and application platform teams
- Both of these platforms sit centrally outside of our two products and support the creation of the underlying foundations on top of which our products are built
- The purpose of these platform teams is to enable our product teams to move more quickly on strong foundations
- The current priority of our data platform team is to help oversee a major data transformation initiative, migrating from an existing data platform to a modern, scalable and well governed data platform that will service current as well as future analytics needs of our business
- We are going through a similar transformation in our application platform, and this role will be key in getting us from where we are today to our future target state
- Our two products currently run on a platform that has gone through some transformation, but the platform does not yet fulfil our vision of creating a delightful developer experience enabling quick, iterative delivery of value to our customers
- This role will lead the delivery function for our data and application platform teams, partnering with and reporting to the engineering leaders in each of these areas (solid line to one, dotted to the other).`
- You will also partner with our other delivery managers in Decision Platform and Protection Platform to ensure a consistent delivery methodology is practiced
- Most work completed in the platform teams directly impacts both products and therefore you will need to work closely with your peers to manage dependencies between teams.`
- The areas of focus for this role include:
- 1. Stakeholder management - collaborate with project sponsors and stakeholders to ensure data road map and objectives are well understood and any deviations or changes agreed and communicated to all concerned
- 2. Planning and monitoring - working with engineering leaders to manage project and support backlog, daily stand-ups, sprint planning ceremonies and retrospectives. Provide regular updates and presentations to project sponsors & steering committees, addressing project risks, issues and any speed bumps impacting project timelines
- 3. Resource allocation & capacity management - work with the engineering leaders to ensure the correct people are allocated to work
- 4. Process improvements - continuously refine and enhance delivery processes, frameworks and methodologies used to ensure high quality standards are maintained in delivering required project outcomes
- 5. Performance metrics - review, enhance and monitor key metrics to measure through-put, efficiency as well as customer SLAs
- 6. Risk management - working with leaders in the team to identify and manage risks, dependencies and constraints to keep work on track. Proactively identifying risks and implementing mitigation strategies. Managing escalations and support leaders in resolving conflicts between teams
- 7. Vendor management - Manage 3rd party data vendors and partners to ensure we are getting the best possible outcomes to support delivery of our data road map
- 8. Cross company support - Manage projects and relationships with our own internal stakeholders in our parent company including data teams, risk and compliance teams etc
Salary benchmarks
Our take
UnderwriteMe was founded in 2012 to shake up the UK insurance sector. At the time, life insurance underwriting was an inefficient process typified by a fractured market, slow processes, and non-standardised evidence. UnderwriteMe released its Underwriting Engine which untangled and greatly accelerated the process, allowing it to grow to become the leading provider of insurance tech products across Europe, Asia, and North America.
As a tech-first company, UnderwriteMe has continued to develop its product, innovating to remain at the forefront of the insurance tech sector. It has moved into AI, with its Text Mining Lab that uses natural language processing to read unstructured medical reports and automatically convert them into usable data. It has also formed major strategic partnerships to improve the product, one example being with United Healthcare Group, allowing medical screening requests to be sent electronically. This further shortens the underwriting decision-making process for users of the platform.
Its focus on innovation and strategic partnerships has yielded success, generating significant buzz in the insurance sector and more than 50% year-on-year growth. Moving ahead it will continue to develop its product, doubling down on AI-augmented decision-making tools to further increase the efficiency of the underwriting process.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Employee endorsements
Career progression
"Still being fairly small (150 people) and scaling means people can make an impact and be involved in projects, uncover new opportunities and..."
Company benefits
- Life Assurance - The Company provides a lump sum benefit payment, 9x salary
- Group Income Protection - The aim is to provide an income to employees if they are unable to work long-term, as a result of an illness or injury. 75% of basic salary
- Private Medical Insurance - Provided for all employees via Bupa Healthcare
- Stakeholder Pension Scheme - Up to 15%. The Company offers a group stakeholder pension to aid employees in planning for their future
- Money towards remote setup - £350 for you to be set up and comfortable working remotely
- Employee Assistance Programme - Providing employees with third-party advice on a variety of topics including mental health
- Subsidised Gym Membership - The company subsidises memberships to any gym of employees' choice
- Enhanced Maternity and Paternity scheme
- Bonus Scheme - based on individual and company performance
- 30 days a year working remotely - The opportunity to work abroad or from your home country (for those who may have moved country). This can be broken up through the year
- 24/7 GP Consultation - Through the Employee Assistance Programme, WeCare, employees and their families have access to a UK-based GP anytime it's needed
- Cycle 2 Work Scheme - Enables employees to purchase cycling equipment tax-free by paying for it in installments through salary sacrifice deductions
- 25 days holiday plus company closure for wellbeing days (4x extra days off in 2023)
Company values
- Impact Oriented: Driven by meaningful results, prioritising actions that deliver significant outcomes and contribute to team success. Motivated by value creation and business impact, not titles or status.
- Entrepreneurial: Demonstrate initiative and a proactive approach to identifying and seizing the right opportunities. Show resilience in the face of challenges and maintains a bias for action.
- Curiosity: Exhibit a strong desire to learn and understand new concepts. Approach problems with creativity and persistence, consistently seeking effective solutions.
- Technically Great: Possess a deep understanding of relevant technical skills and knowledge applicable to job role . Apply technical expertise effectively to solve complex issues.
- Strategic Thinkers: Demonstrate an understanding of the broader impact of their role and decisions. Effectively balances immediate actions with strategic planning to ensure alignment with medium-term and long-term organisational objectives.
- Adaptability: Open to feedback and willing to learn from others. Show a growth mindset and the ability to adapt and improve.
Company HQ
St Katharine's & Wapping, London, UK
Articles
Leadership
James Tait
(CEO, not founder)Was a Non-Executive Director at UnderwriteMe before stepping up to the CEO position in 2020. Before that was Head of Protection, Europe for UnderwriteMe's parent company, Pacific Life Re.
Diversity, Equity & Inclusion at UnderwriteMe
Nana (Gyasi)
- Fostering cultural awareness in our organisation
- Enhancing the diversity within our Underwrite Me team
- Reviving our learning curriculum to enhance DE&I knowledge
- Building on our existing affinity groups and DE&I initiatives
- Optimising our hiring practices and removing bias
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