Client Platform Engineer, Otter.ai
$155-185k
Office located in Mountain View, CA
AI notetaker, transcription & insights
Open for applications
AI notetaker, transcription & insights
201-500 employees
Open for applications
$155-185k
Office located in Mountain View, CA
201-500 employees
Company mission
To create smarter tools that free people up to do their best work.
Role
Who you are
- 2+ years in IT Systems / Enterprise IT / Systems Engineering / DevOps-internal tooling, supporting internal customers (employees)
- Strong scripting skills (Python preferred; Go is a plus) and comfort integrating APIs/services
- Solid troubleshooting fundamentals across macOS/Windows endpoints, networking basics, and security hygiene
- Comfortable working in Linux environments and learning operational best practices (monitoring, patching, reliability)
- Able to work through ambiguous problems and coordinate with IT, Security, and Engineering stakeholders
- Write clear documentation and communicate tradeoffs in a practical, evidence-based way
- Identity and access workflows (Okta/Entra, Google Workspace/M365), provisioning automation
Desirable
- IAM patterns: access lifecycle automation, least privilege, access reviews
- Identity protocols: SAML, OAuth/OIDC, SCIM (working knowledge is great)
- Google Workspace and/or M365 administration
- Modern device management and endpoint security workflows (Kandji, Intune, Jamf)
- Partnering with Security on compliance initiatives or vulnerability management
What the job involves
- Join our mission to empower teams through technology that supports AI-powered productivity. As an IT System Engineer, you’ll play a hands-on role in maintaining and improving the systems, tools, and workflows that keep our engineers, AI researchers, and business teams running efficiently
- You’ll be the go-to expert for troubleshooting technical issues, managing devices and networks, and helping teams leverage the latest tools that power our AI-enhanced platform
- This is an exciting opportunity to work in a fast-paced, forward-thinking environment where IT meets artificial intelligence. You’ll collaborate with talented engineers and operations leaders, gaining exposure to automation and AI-enabled tools that shape the future of work
- Provide frontline IT support for employees across Windows and macOS environments
- Troubleshoot hardware, software, and network issues to ensure minimal downtime
- Manage onboarding and offboarding processes, including device setup, access provisioning, and account management
- Maintain and optimize company systems such as Google Workspace, Slack, and security tools
- Support enterprise conference AV systems to ensure reliable and high-quality meeting experiences
- Collaborate with teams managing Okta identity management systems and implement automation for provisioning, access control, and monitoring
- Contribute to IT process documentation and help scale support operations as the company grows
Our take
Otter specifically thought of business professionals who are running from one meeting to the next, while juggling multiple projects with various teams. The company's technology integrates with platforms like Zoom, providing a way to record meetings and convert speech to text in real-time. It then streamlines communications for smarter, more collaborative, and more productive meetings—the first use of conversational AI to turn meetings into an actionable workflow.
This allows people to benefit from captioning, as well as teams to have a written record of the conversation, which can be edited and shared. Its AI can also highlight and comment on important sections of a meeting transcript, and automatically tag action items. In addition to businesses, students and universities – including UCLA, Tulane, and Western Kentucky – use the tool to increase accessibility.
The platform is used in more than 230 countries and has transcribed over 100 million meetings. Otter is far from alone in the audio transcription market, estimated to be worth nearly $41.89 billion by 2030, with Google’s free transcription tool posing a potential threat, as well as competitors such as Rev.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2021
$10m
CONVERTIBLE
Feb 2021
$40m
SERIES B
Total funding: $73m
Company benefits
- Compensation: With highly competitive salaries and equity option packages, everyone's an owner here.
- Hybrid Working: You can mix and match working from our Mountain View or San Francisco office, plus a couple days from home.
- Social Gatherings: Quarterly gatherings in the Bay Area for some team real fun and authentic connection.
- Health and Wellness: Comprehensive medical, dental, vision, life insurance, disability, and wellness benefits that start the first day you do.
- PTO: Start with a minimum of 15 days of paid time off, plus up to 18 weeks for maternity leave and 8 weeks for paternity leave.
- 401(k): Plans to help meet your retirement goals because we care about your future.
Company HQ
Old Mountain View, Mountain View, CA
Leadership
Sam Liang
(Co-Founder & CEO)Earned a PhD from Stanford and then joined Cisco as a Senior Software Engineer. Worked as a Tech Lead at Google and is a member of the Forbes Technology Council.
Yun Fu
(Co-Founder & CTO)Has a PhD in Computer Science from Duke. Worked as Yahoo's Principal Software Engineer and was Head of Infrastructure at Particle Media.
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