IT Support Specialist, Otter.ai
$90-110k
Office located in Mountain View, CA
Voice-first team collaboration app for meetings and conversations
Job no longer available
Voice-first team collaboration app for meetings and conversations
201-500 employees
Job no longer available
$90-110k
Office located in Mountain View, CA
201-500 employees
Company mission
To make all voice conversations accessible and searchable through Ambient Voice Intelligence™.
Role
Who you are
- 3+ years of IT support or systems administration experience in a fast-paced tech environment
- Strong understanding of networking, endpoint management, and system security
- Proficiency with Google Workspace administration and modern collaboration tools
- Experience troubleshooting both hardware and software issues across multiple platforms
- Excellent communication and problem-solving skills with a proactive, customer-first mindset
- Eagerness to learn and work with emerging technologies, including AI-related tools and automation systems
- BS degree in Information Technology, Computer Science, or a related field (or equivalent experience)
Desirable
- Experience with scripting or automation tools (Python, Bash, or PowerShell)
- Familiarity with identity management systems like Okta or Azure AD
- Interest in AI tools, data workflows, or supporting teams that build AI-driven products
What the job involves
- Join our mission to empower teams through technology that supports AI-powered productivity. As an IT Support Specialist, you’ll play a hands-on role in maintaining and improving the systems, tools, and workflows that keep our engineers, AI researchers, and business teams running efficiently
- You’ll be the go-to expert for troubleshooting technical issues, managing devices and networks, and helping teams leverage the latest tools that power our AI-enhanced platform
- This is an exciting opportunity to work in a fast-paced, forward-thinking environment where IT meets artificial intelligence. You’ll collaborate with talented engineers and operations leaders, gaining exposure to automation and AI-enabled tools that shape the future of work
- Provide frontline IT support for employees across Windows and macOS environments
- Troubleshoot hardware, software, and network issues to ensure minimal downtime
- Manage onboarding and offboarding processes, including device setup, access provisioning, and account management
- Maintain and optimize company systems such as Google Workspace, Slack, and security tools
- Support enterprise conference AV systems to ensure reliable and high-quality meeting experiences
- Collaborate with teams managing Okta identity management systems and implement automation for provisioning, access control, and monitoring
- Contribute to IT process documentation and help scale support operations as the company grows
Our take
Otter specifically thought of business professionals who are running from one meeting to the next, while juggling multiple projects with various teams. The company's technology integrates with platforms like Zoom, providing a way to record meetings and convert speech to text in real-time. It then streamlines communications for smarter, more collaborative, and more productive meetings—the first use of conversational AI to turn meetings into an actionable workflow.
This allows people to benefit from captioning, as well as teams to have a written record of the conversation, which can be edited and shared. Its AI can also highlight and comment on important sections of a meeting transcript, and automatically tag action items. In addition to businesses, students and universities – including UCLA, Tulane, and Western Kentucky – use the tool to increase accessibility.
The platform is used in more than 230 countries and has transcribed over 100 million meetings. Otter is far from alone in the audio transcription market, estimated to be worth nearly $41.89 billion by 2030, with Google’s free transcription tool posing a potential threat, as well as competitors such as Rev.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2021
$10m
CONVERTIBLE
Feb 2021
$40m
SERIES B
Total funding: $73m
Company benefits
- Stock and equity package
- Parental leave benefits
- Retirement savings program 401(k)
- Boundless snacks and free catered lunches
- Team lunches and social events
- Work from home opportunities
- Comprehensive package that includes health care (medical, dental, vision, life, disability) and mental health support
- $500 home office stipend
Company HQ
Old Mountain View, Mountain View, CA
Leadership
Sam Liang
(Co-Founder & CEO)Earned a PhD from Stanford and then joined Cisco as a Senior Software Engineer. Worked as a Tech Lead at Google and is a member of the Forbes Technology Council.
Yun Fu
(Co-Founder & CTO)Has a PhD in Computer Science from Duke. Worked as Yahoo's Principal Software Engineer and was Head of Infrastructure at Particle Media.
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