Senior Account Executive, ServiceTitan
Virtual Agent
$125-133.8k
This position is commission-eligible. + Equity
All-in-one operating platform for trades
Be an early applicant
All-in-one operating platform for trades
1001+ employees
Be an early applicant
$125-133.8k
This position is commission-eligible. + Equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- ~5-6 years of experience in sales, account management, and/or solution engineering roles
- Proven ability to manage both Enterprise and Franchise level initiatives, including comprehensive account management, timely and executive level communication, ability to lead customer onsites and demonstrate ROI
- Understanding of SaaS subscription models preferred (connection to the home services industry a plus)
- Experience qualifying, sourcing, up-selling, demoing, negotiating, closing, onboarding, supporting, collecting feedback/requirements, relationship building and communicating value proposition
- Technical expertise in product demonstrations and post sale troubleshooting, configuration, and explaining periodic return on investment
- Ability/experience being in a by quota driven environments
- Creativity and ability to run with minimal direction in an ambiguous environment
- Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels across multiple functions
- Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share
- So, if you have the skills but are hesitant to apply because of your background, apply anyway
What the job involves
- ServiceTitan’s Senior Account Executive, Virtual Agent is an integral, highly-visible role with the opportunity of making a huge impact for ServiceTitan
- They will help our Enterprise and Strategic customers adopt and find success using our new Virtual Agent A.I. features to drive value into their business
- You will be in an individual contributor role in building and maintaining customer relationships through a strong blend of product knowledge, business consultation, sales and technical skills
- Responsibilities include but are not limited to: working with assigned customer accounts to identify, negotiate, and close upsell opportunities, demonstrate the value of our AI products
- Provide best-in-class expertise and recommendations to drive usage of AI products, own the end-to-end customer relationship, and work with Product to prioritize the right features as the voice of the customer
- In other words, you will be the one-stop customer resource and expert responsible for their overall adoption, usage, and success on ServiceTitan’s Virtual Agents
- Foster & build relationships with Enterprise and Strategic customers pre and post-sale, which include: outreach to educate customers on Virtual Agents, leading discovery calls, collecting requirements, conducting product demonstrations, negotiating and signing up customers, leading onboardings, and driving continued high adoption/additional utilization
- Develop a comprehensive understanding of customers’ key business drivers, pain points, and needs
- Become the voice of the customer and work with Product Management to incorporate customer feedback to prioritize future features and drive better overall product experience
- Partner cross-functionally with Product Marketing and Customer Success to develop and measure adoption efforts such as marketing campaigns, in-app initiatives, and positioning of new and existing features
- Also support webinar and event efforts to increase awareness and adoption of Virtual Agents
- Track and measure business impact and report out to cross-functional stakeholders
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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