Senior Manager of HR Operations, OpenTable
CA$130-150k
+ Annual cash bonus
Online restaurant reservation service
Open for applications
Online restaurant reservation service
1001+ employees
Open for applications
CA$130-150k
+ Annual cash bonus
1001+ employees
Company mission
To bring together people and the restaurants they love in the moments that matter.
Role
Who you are
- Are you someone who loves numbers and passionate about improving HR processes for employees
- Are you able to strategize and work cross functionally all while having a data focused approach
- 5 years of progressive work experience in HR systems and Operations
- 2 years using Workday HRIS as an end user
- Experience managing a dispersed team
- Operational curiosity
- Ability to work independently and in a fast paced environment
- Detail oriented
What the job involves
- The People Team is in build-mode: we are assembling our group to deliver great results for our team and our colleagues around the world
- We aim for transparency and believe in making the HR fundamentals simple and seamless, and that means having an eye to improving our programs, processes, systems and more
- OpenTable is looking for a Sr Manager, HR Operations to join our growing team
- In this position you will be responsible for HR data management and workforce analytics while building the shared services team
- You will lead the team in the efforts of all employee life cycle transactions
- As the Sr Manager, HR Operations you'll be a key liaison between the HRIS team and the larger People team
- Design and institute a shared service model for the HR function, by centralizing team-wide responsibilities and providing the broader People Operations strategy
- Manage, train, and coach the Global People Ops Services Team by setting expectations, providing constructive feedback, and managing workload to foster critical thinking and a solutions-oriented approach
- Define and monitor key performance indicators for team service levels, identifying opportunities to automate tasks and enhance service delivery through improved tools and workflows
- Direct efforts to continually standardize processes across the global organization and identify trends and areas of inefficiency for process improvements with key partner input (e.g. , Risk, Payroll, Legal, IT)
- Oversee global immigration coordination in partnership with external providers, ensuring accurate tracking of work authorization, visa expirations, and onboarding documentation for foreign nationals and global mobility cases
- Troubleshoot HR Transactions by engaging in root cause analysis and implementing solutions that are in the best interest of the employee and business
- Lead the maintenance of Zendesk, enabling collection and analysis of data related to the productivity of HR transactions and employee inquiries; share findings and provide recommendations
- Lead regular audits of employee and HR transaction data across Workday processes to ensure accuracy, identify data quality issues, and ensure data consistency
- Own and maintain HR process documentation and knowledge base content to ensure accuracy and accessibility for employees and HR team members globally
- Partner with HR Systems and IT teams to maintain and enhance system configurations (e.g. , Workday, Zendesk), ensuring data accuracy and operational efficiency
- Support the Global HR Operations team by answering tickets and troubleshooting employee and Contractor questions via a helpdesk/ticketing system (Zendesk)
Our take
OpenTable was one of the earliest innovators in the online reservation space, setting up shop in 1998 as a tool to enable restaurants to take bookings online. Rather than charging consumers for the service, OpenTable generates revenue via a monthly subscription and reservation fee from businesses.
Today, the platform is used by tens of thousands of restaurants around the world and seats over 1 billion diners per year. The company was acquired by Booking Holdings – the world's largest travel company – for $2.6 billion in 2014, and remains a subsidiary of the group to this day.
OpenTable is the dominant player in the restaurant reservation software category, with an impressive 45% market share, but does face increasing competition from platforms like Resy, Tock, TableAgent, and many more. Nonetheless, this market leader has garnered an impressive reputation, and there is nothing to say it won't hold on to the dominance it has earned into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2000
$36m
SERIES C
Jan 2000
$10m
SERIES B
Total funding: $48.2m
Company benefits
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
Company HQ
Union Square, San Francisco, CA
Leadership
Debby Soo
(CEO, not founder)After graduating from Stanford with a liberal arts major, Debby started their career in investment banking. Thereafter they worked in Google’s Strategic Partnerships Group and then spent a decade at KAYAK, eventually becoming CCO.
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