Retail Director of Partnerships & Sales, Reward
Salary not provided
Expert level
London
Customer insights and loyalty-tech
Job no longer available
Customer insights and loyalty-tech
201-500 employees
FintechB2BBig dataMarketingDeep TechAnalyticseCommerce
Job no longer available
Salary not provided
Expert level
London
201-500 employees
FintechB2BBig dataMarketingDeep TechAnalyticseCommerce
Company mission
To power the best loyalty programmes in the world.
Role
Who you are
- Extensive working experience in a commercial role, managing supplier or retailer relationships in loyalty/ retail banking/ payments or related B2B sectors with a consumer/customer at the end of the other side of the relationship
- Ideally historically held both commercial roles of i) growing existing clients (account management) and ii) Winning New Business
- Strategic leader who is highly adept at anticipating consequences and opportunities
- Be able to create/convert new client revenue opportunities and drive revenue generation
- Demonstrable relevant client-side and/ or partner management experience
- An effective and articulate communicator, able to persuasively present concepts clearly and concisely to key stakeholders, adjusting style to audience
- KPI and performance focused with a strong commercial awareness and experience of managing budgets with a focus on profitability
- Work with our clients in a consultative way to enhance their experience and develop opportunities for additional services and reward solutions
- Manage and run projects or operational goals/activities with key clients
What the job involves
- The Retail Director of Partnerships and Sales is a pivotal leadership role responsible for driving revenue growth, forging strategic alliances, and expanding market share
- With a keen focus on developing and nurturing key partnerships, this role will involve crafting and executing comprehensive sales strategies to maximize profitability and drive business objectives
- Leveraging market insights and industry trends, the Retail Director will identify and cultivate mutually beneficial relationships with retailers, distributors, and other stakeholders
- Through effective sales management, negotiation, and contract management, you will ensure that products are strategically positioned
- With a cross-functional approach, you will collaborate closely with internal teams to align sales and partnership initiatives with broader organisational goals
- By monitoring performance metrics and fostering customer-centric practices, you will drive continuous optimisation and deliver exceptional value to customers, partners, and stakeholders alike
- Reporting To: Matt Robbins
- Demonstrated ability to lead and inspire a sales team to achieve and exceed sales targets and objectives
- Setting clear expectations providing guidance and support and fostering a high-performance culture
- Win new business
- Strong focus on building and maintaining relationships with key customers and stakeholders
- Ability to understand customer needs
- Anticipate market demands and tailor sales strategies to meet customer requirements
- Day to day running of our Key Retailer facing team engaging at various management levels internally and with high level retailer contacts
- Engage and grow existing revenues from existing retailers
- Driving key stakeholder meetings with the top 5 – 10 clients (Quarterly)
- Proven ability to develop and implement strategic sales plans that drive revenue growth
- Expand market share and capitalise on business opportunities
- Adapting strategies by analysing market data or identifying key trends to support agile changes
- Writing and executing x2 sector strategies for the wider team to execute but likely to have an overly significant positive effect for your own team
- Monitoring client and market trends to identify new opportunities and grow profitable revenue streams and then delivering new strategies and product through innovation and improvement
- Create a team strategy aligned to the overall strategy and working with cross matrix teams to execute against it
- Being the voice of the client within Reward to help steer strategic decisions
- Manage a team of 6 – 8 heads (including dotted lines of insight analysts)
- Experience in recruiting, training and developing sales teams
- Ability to coach and mentor team members
- Provide ongoing constructive feedback and foster a collaborative and supportive work environment
- Proficiency in analysing data, KPI’s and performance metrics to identify areas of improvement and optimsation
- Ability to implement sales initiatives and process improvements to enhance sales efficiency and effectiveness
- Excellent communication and interpersonal skills with the ability to effectively communicate with internal teams, senior management and external partners
- Collaborative approach to working cross functionally with other departments such as marketing operations and finance
- Proactively working with a range of teams internally (and with external clients) to deliver against programme KPIs to win revenues and execute against the business & team strategies
- P&L responsibilities for the business hub managing revenue and profits through the control of retailer revenues, product mix and team costs
- Maintaining accurate revenue forecasts and budgets, alongside the programme performance
Salary benchmarks
Our take
Reward is Europe’s largest independent bank Engagement as a Service solution platform and a leading provider of personalised card-linked offers, getting customers closer to the things they care about while ensuring banks and retailers alike benefit from more rewarding and profitable interactions.
The company’s unique data sets enable banks and retailers to understand customers’ shopping behaviours, measuring customer engagement across in-store and online sales. It also powers loyalty programmes for some of the world’s leading financial institutions and retailers, including NatWest Group, Visa, Boots, Costa, Waitrose & Partners, Cineworld, and more.
The company has given more than £2B in rewards to banking customers. Reward’s simple, yet powerful approach is set to remain a market leader as it transforms and powers loyalty programmes around the world.
Freddie
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Company benefits
- Annual Review: We review your performance and compensation every year to ensure you're rewarded for your hard work
- Bonuses: Enjoy bonuses based on both your individual achievements and our company's success
- Annual Leave: Start with 25 days of vacation plus bank holidays, and enjoy an extra day each year, up to 30 days
- Company Holiday: Relax with 3 additional days off between Christmas & New Year
- Holiday Flexibility: Need more time off or want to save some for later? You can buy and sell holiday days, and even bank them depending on your tenure
- Hybrid Working Model: Enjoy a balanced work life with 3 days a week in the office
- Volunteering Program: Make a difference with opportunities to volunteer
- Company Events: From our Christmas party to all-company events and social gatherings throughout the year, we love to have fun together! Our active social committee keeps things lively
- Team Socials: Bond with your colleagues at regular team socials
- Pension: With Hargreaves Lansdown, we match up to 6% of your contributions to help you save for the future
- Employee Share Scheme: Own a piece of the company with our share scheme
- Salary Sacrifice Program: Save on taxes with programs like the cycle to work scheme, electric car scheme, and season ticket loans
- Perks at Work: Enjoy cashback and discounts at your favourite stores
- Employee Referral Scheme: Help us find great talent and earn rewards
- Private Healthcare: Get top-notch healthcare coverage with Bupa
- Income Protection: Rest easy knowing you're covered in case of unexpected events
- Critical Illness Cover: Financial support if you face a critical illness
- Life Insurance: Peace of mind for you and your loved ones
- Dental Cover: Keep your smile healthy with our dental coverage
- Yulife App: Access wellness resources and enjoy discounts on the Yulife app
- Generous Family Friendly Cover: We support you and your family with comprehensive family-friendly benefits
- Generous Parental Leave: We offer enhanced leave options to support you during this special time
- Supportive Environment: We’re here to help you balance your new responsibilities with your career
Company HQ
Mayfair, London, UK
Leadership
Jamie Samaha
(CEO)Jamie has been at Reward since 2023, initially joining as an Executive Advisor, becoming CEO in 2023. Previously they were a Group CEO at Prezzee. They also spent 6 years at Mastercard, while there, they held various VP roles.
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