IT Infrastructure Engineer, Opus 2

Salary not provided

+ Loyalty Share Scheme

AWS

macOS

Linux

Azure

Windows

Powershell

JIRA

Junior, Mid and Senior level

London

More information about location

Office located in Central London

Modernising legal dispute practices

Be an early applicant

Modernising legal dispute practices

201-500 employees

B2BData storageLegalCommunication

Be an early applicant

Salary not provided

+ Loyalty Share Scheme

AWS

macOS

Linux

Azure

Windows

Powershell

JIRA

Junior, Mid and Senior level

London

More information about location

Office located in Central London

201-500 employees

B2BData storageLegalCommunication

Company mission

To help build future legal practices by making them more agile, connected and learning organisations.

Job

Company

Role

Who you are

Applicants should have key skills and proficient experience in the following areas:
Windows 11, macOS, Linux and Office 365 suite
Amazon Web Services, Microsoft Azure and Microsoft O365 platform services
Windows Server technologies including Microsoft Hyper V and/or VMware
ISCSI, file storage technologies with availability clustering and failover management
Advance knowledge of networking, connectivity, VPN technologies and firewalls
Hands on knowledge of the procedures used in the installation, modification maintenance and repair of IT hardware and software
Microsoft Intune, KANDJI and/or other MDM tools
Windows PowerShell or other scripting languages
MS DPM, Azure backups, and other backup solutions
ServiceDesk, JIRA or other ticketing solutions, being an escalation point for incident resolution
Demonstrable documentation skills (reports, policies, procedures, workflows)
We will support you to achieve these within your time of employment with us or with any other training requirements we identify you will need/desire to obtain

Desirable

ITIL v4 Foundation
Certifications in MCSE/MCITP or equivalent
CCNA and/or CCNP
Prince 2 and/or Agile
ISO 27001 knowledge

What the job involves

We are looking for someone with technical 3rd Line IT support experience to join our team in an exciting new role within the Opus 2 IT team
Working with Level 1 and 2 IT support teams globally to provide top class support to end users
Assisting in the designing, monitoring, troubleshooting, and supporting of our IT environment(s)
Being the point of escalation for user support requests delivered via our service desk ticketing
Being a key member of the team in the planning and execution of IT projects
Documenting processes and procedures and helping to review and enhance existing documentation
Deploying patches on hardware/software/networks/environments as well as supporting the architecture and integration of technical solutions
Maintaining our high standards in ISO 27001 as well as Cyber Essentials Plus accreditation
You will also research and document major incidents and problems, developing complete documentation impact and RCA’s

Salary benchmarks

Our take

Documentation, clients and teams are all multifarious in legal proceedings, and therefore provide unique logistical problems. Opus 2 aims to meet the needs of the modern courtroom by providing digital solutions in an age of remote hearings.

The company provides e-bundles that seek to solve these problems. Whilst courtrooms may use existing video software to conduct hearings, Opus 2 integrates this software with other elements (such as data storage and documentation) in order to streamline the process and ultimately save time for everyone. The company offers virtual workspaces on a secure cloud platform, streamlining legal work for both lawyers and clients.

Opus 2 continually invests in developing its software in the UK and internationally and facilitates this by hiring new talent. A recent partnership with SeeUnity is set to help achieve this.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

13% employee growth in 12 months

Glassdoor (4.3)

Company

Company benefits

Accessible and modern office spaces fully kitted out with Table Tennis and regular company social events
Contributory pension plan
26 days annual holidays, flexible working, and length of service entitlement
Enhanced Maternity and Paternity
Employee Assistance Programme
Season ticket loan
Cycle to Work Scheme
Calm and Mindfulness sessions
Perkbox scheme
A day of leave to volunteer for charity and an active CSR team raising money towards a company charity

Company HQ

Holborn, London, UK

Leadership

Graham Smith-Bernal

(CEO)

Founded LiveNote, the world's most widely used litigation support tool, before starting Opus 2 in 2008.

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