Lead UX Researcher, MANUAL
£80-90k
+ Share option scheme
3 days a week in office (Bermondsey, London)
Digital clinic for hormonal imbalance, obesity, hair loss and more.
Be an early applicant
Digital clinic for hormonal imbalance, obesity, hair loss and more.
201-500 employees
Be an early applicant
£80-90k
+ Share option scheme
3 days a week in office (Bermondsey, London)
201-500 employees
Company mission
To extend the healthy years of many lives focusing on life-impeding conditions like hormonal imbalance, obesity and hair loss.
Role
Who you are
- This is an ideal role for someone who wants to challenge themselves in a fast-paced environment and build products & experiences that positively impact people’s health
- 7+ years of experience as a researcher in consumer-facing products
- Experience in organising and facilitating qualitative user research
- Experience in running quantitative research
- Being able to prioritise and focus on outcomes rather than outputs
- Having a growth mindset and being a team player
- Excellent verbal and written communication skills
What the job involves
- We are looking to hire a Lead UX Researcher (mixed methods) to work on our digital healthcare services, focusing on identifying and solving key challenges our customers face as they go through their health treatment journey
- As part of your role you will be collaborating closely with product designers, product managers, stakeholders, clinicians and engineers in order to discover and understand customer needs, test solutions and inform product and design decisions that help people achieve their health goals
- You will have a great amount of ownership in the areas you are working on, and will be reporting to the Head of Product Design
- This is the first UX Research hire in the business, and therefore you will have a lot of ownership in your respective areas and a chance to transform how the whole product organisation uses research to create better experiences
- Design and conduct qualitative and quantitative studies across key product areas independently
- Utilise methods such as field research, diary studies, surveys, user/usability testing, and any other methods you find impactful to provide fast and accurate feedback
- Record and structure your findings in our insights repository
- Champion the customer’s voice and make sure their needs are met at every design decision
- Challenge team thinking and senior stakeholder decisions by leveraging evidence and insights
- Communicate the business value of research to stakeholders
- Work closely with product managers, stakeholders, clinicians and engineers in a cross-functional manner in order to identify problems and ideate on solutions
- Identify key areas throughout the customer journey that can be enhanced and explain your recommendations with data, balancing both customer and business goals
- Mentor product designers and managers in how they run research in their respective areas of ownership
Application process
- Screening call
- Nicole Pieri, Recruitment Manager
- Intro & Case Study runthrough (45’): You will share a bit about yourself and your background/experience, and then talk through 1-2 recent research case studies, ideally including both qualitative and quantitative methods. As part of this call, you will have the chance to learn more about MANUAL and the product design function and process
- Filippos Protogeridis, Head of Product Design
- Collaborative Session (60’): You will work with the team on a hypothetical research challenge. We’ll assess how you work within a team, your problem solving skills, as well as your research frameworks and process.
- Filippos Protogeridis, Head of Product Design
- Product Lead, based on availability
- Additional collaborators depending on availability
- Commercial session (30’): You’ll have an informal conversation with one of our commercial managers, in which you’ll talk through how you connect research initiatives and outcomes to business goals
- Natasha Boyd, Head of Weight Loss
- Culture fit (30’ each): You’ll have an informal conversation with two of our senior leaders in the organisation. This is an opportunity for you to talk about your growth aspirations and the value you are bringing to the team
- Dhruv Kumar, Chief Product Officer
- Kevin Huang, Chief Operating Officer
Salary benchmarks
Our take
MANUAL is a digital healthcare clinic supporting patients with life-changing conditions such as hormonal imbalance, obesity, menopause and hair loss across the UK and Brazil. It does this with a blend of doctor-specialist services, prescription medication backed by science, and digital products informed by behavioural change.
Manual works to remove the stigma around health problems such as obesity, hormone imbalances and menopause through teleconsultations, testing, regular check-ins and a range of tools, supplements and medications to treat commmon issues like poor sleep, hair loss, erectile dysfunction and skin conditions. Originally focused solely on men's health, the service led a shift in attitudes among its customers, with about half the men using the service to treat more than one condition, indicating that they're not just seeking help for the worst health issue that they're experiencing. Since, then it has opened its services to all genders with a hope to sift attitudes on a wider variety of health issues.
Manual has raised an impressive amount of capital, most recently in 2024. This funding is being used to expand its reach and enhance its services, particularly focussing on treatments for hormonal imbalance, obesity, and hair loss.
Steph
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
51% female employees
28% employee growth in 12 months
Company
Employee endorsements
Challenging work
"Over my last year at Manual, I've worked on many products to help improve the men's health space. The projects I've worked on here have been some..."
Funding (last 2 of 3 rounds)
Sep 2024
$36.9m
EARLY VC
Mar 2021
$30m
SERIES A
Total funding: $71.6m
Company benefits
- Generous stock option plan
- Office snacks, Tuesday breakfast & Thursday lunches
- One annual company off site in Europe and quarterly social events
- Fitness & wellness benefit with Wellhub
- Electric Car Scheme
- Employee Discount
- Join one of the most promising scale ups in the healthtech space at a pivotal stage
- Enhanced workplace pension contributions
- Cycle to Work Scheme
- £400 per year learning & development budget with Learnerbly
- Private medical insurance
Company values
- We embrace the journey together: We recognise that we’re better together as one inclusive team; we support and challenge each other whilst looking after our health and the people all around us. We stay positive and always take the time to celebrate our successes
- We put our patients at the heart of what we do: We care deeply about our patients, our work improves their lives. We are bringing their voice into every action we take. We're obsessed with solving their health problems. We're always looking for ways to raise the bar and go the extra mile for each and every one of them.
- We are owners: We own the decisions we make and follow through with what we say we’re going to do. We commit, and agree to disagree, so that we can get things done. We do what we say thoroughly and well, feeling proud about our work.
- We make it happen: We have life changing ambition! We thrive on our mission and the challenges it presents. We're bold on what we can achieve and make brave decisions to get there; we're go-getters, doing today not waiting for tomorrow as we strive to realise our vision.
- We improve each and every day: We’re eager to learn, we're incredibly curious, and forever seeking ways that we can continue to grow. We don't over-analyse the theory, we constantly iterate to improve. We passionately believe that daily improvements lead to more meaningful impact and results.
Company HQ
Bermondsey, London, UK
Articles
Leadership
George Pallis
(CEO)Experienced marketer. Previous Global Head of Marketing at Deliveroo and Head of Performance Marketing at TransferWise.
Diversity, Equity & Inclusion at MANUAL
- Diversity and Inclusion at MANUAL is about fairness. It's a fabulous virtuous circle and we are fusing on:
- Conversations - we are creating a common language via initiatives such as our monthly Tea & Learns, our IWD spotlight on our incredible female-identifying employees, our ongoing celebrations…
- Learning - we are offering D&I trainings catered to our needs such as unconscious bias, psychological safety, mental health support...
- Measurement - we are proud of our 93%+ favourable responses in our monthly pulse confirming that everyone feels welcomed and all voices are listenned to at MANUAL.
- Culture - we are feedback-driven culture, we are humble and love to learn from each other!
- We are committed to equal employment opportunities regardless of gender, age, disability, race, religion or belief, sexual orientation and gender reassignment, pregnancy and maternity, marriage and civil partnership. We base all our employment decisions on merit, job requirements and business needs. This applies to all decisions related to hiring, training, remuneration, promotion and potential termination.
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