Customer Service Agent, Cheddar

Salary not provided

+ Equity

GSuite

Zendesk

Junior and Mid level

Remote in UK

London

More information about location

Award-winning consumer finance app powered by open banking

Open for applications

Award-winning consumer finance app powered by open banking

1-20 employees

FintechB2CRetailB2BPersonal financePaymentsMachine LearningFinancial ServicesMobileD2C

Open for applications

Salary not provided

+ Equity

GSuite

Zendesk

Junior and Mid level

Remote in UK

London

More information about location

1-20 employees

FintechB2CRetailB2BPersonal financePaymentsMachine LearningFinancial ServicesMobileD2C

Company mission

Help everyone become financially better off by creating the world's most advanced debit ecosystem.

Job

Company

Role

Who you are

Proven experience in customer service or operations, preferably in payments or finance industry
Excellent communication and interpersonal skills, with a knack for problem-solving
Ability to handle multiple tasks simultaneously and meet tight deadlines
Strong organisational skills and attention to detail
Proficient with zendesk. Being familiar with google suite and CRM systems is an added bonus

What the job involves

As part of a dynamic team, you'll create services that will deliver tangible benefits to millions
Collaborating with some of the brightest minds in tech, with experience directing some of the World's most successful and innovative companies, you'll help launch, scale and continually evolve our suite of finance tools that exceed our customers' expectations
As a Customer Service Agent, you will be a vital part of our team, handling a range of customer and support activities
Your primary role will involve responding to customer queries received through various channels such as; in-app support, phone calls, emails, and social media
You will be triaging and resolving a wide range of issues, including but not limited to: onboarding, payment/cashback/gift card queries, and more, ensuring customer satisfaction and operational excellence
Manage and respond to customer queries via email, inbound tickets, phone calls, social media etc
Provide real-time support through live chat and inbound tickets to address and resolve issues efficiently
Support users with onboarding, payment-related issues, disputes, and other queries promptly
Collaborate closely with internal teams including Compliance, Engineering, and Product to enhance processes and customer service tools
Contribute to the improvement of support processes by identifying issues and recognising trends
Assist in documenting processes to develop operational guidelines and procedures as we continue our growth
Work under the guidance of the operations lead to plan and coordinate operational activities to ensure KPI’s are achieved
Monitor day-to-day operations, track performance, and recommend procedural enhancements to boost efficiency and maintain quality standards

Salary benchmarks

Our take

Cheddar is a free, person-to-person payments app that enables users to request, receive and send money instantly. Users only need to connect their existing bank accounts to make and take direct payments through their phone.

The team has experience at existing payment platforms such as Shopify and Fibonatix, which they will be able to leverage in order to differentiate themselves from the increasing numbers of payments solutions popping up.

Headquartered in London, Cheddar's 2022 funding is being invested into attracting and hiring new talent, whilst partnerships with high-profile companies such as JustEat will help it gain visibility on the market.

Steph

Company Specialist at Welcome to the Jungle

Insights

Few candidates hear
back within 2 weeks

Trustpilot (4.7)

Company

Company benefits

Flexible work location - attend the London offices for internal & external meetings (avg. twice a month)
Share options in the organisation
MacBook laptop
Flexible vacation policy (28 days / year)
Learning & development budget
Flexible work hours as we're all adults. Work 8-4, 9-5, 10-6...whatever is needed to ensure you're productive and stuff gets done to drive success.

Company HQ

Shepherd's Bush, London, UK

Articles

Cheddar launches cashback

A chat with Cheddar CEO, Tariq Zaid

Cheddar COO Luke Ladyman's thoughts on fundraising

Future of Fintech - Variable Recurring Payments with Cheddar COO

Loyalty Apps Leverage Open Banking to Help Consumers Save More, Spend Smarter

Spring Budget still leaves Brits “struggling to see light at the end of the tunnel”

Gopuff and Pooch & Mutt Join Cheddar to Deliver Up to 20% Cashback

UK Retailers Reimagine Cashback to Keep Gen Zs Engaged

Just Eat joins Cheddar to offer Cashback to hungry patrons

Cheddar wins Best Newcomer at the British Bank Awards 2024

Leadership

Tariq Zaid

(Co-Founder)

Former Director of Strategy and Product at Shopify, and Managing Director at GetAround.

Luke Ladyman

(Co-Founder)

Entrepreneur across industries, including management consultancy driving GTM at global and start-up brands (including Moleskine, Guess, Ferrari).

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