Staff Site Reliability Engineer, Sprout Social

• We’re looking for a security-minded technologist with a strong infrastructure foundation and a bias for automation and simplification who thrives on ambiguity and can move fluidly between high-level strategy and deep technical execution
• If you’re interested in guiding engineers to shape the future of security at Sprout from the inside out, we’d love to talk with you!
• 7+ years building and maintaining reliable, scalable systems in a Linux/UNIX environment
• 5+ years experience with one or more infrastructure-as-code or configuration-as-code tools, such as: Terraform, Chef, Ansible, SaltStack, etc
• 3+ years experience operating and maintaining cloud security tools such as WAF, IAM, AWS Config, etc
• 3+ years experience leading engineering projects and initiatives, including the design, development, and implementation of infrastructure systems, ensuring delivery of reliable services, prioritizing technical improvements with cross-functional teams, and/or driving technical vision

Desirable

• Sprout Social is looking to hire a Staff Site Reliability Engineer to the Engineering team
• Create “Paved Roads”: standard production-ready technology that all of our engineering teams can leverage to build secure experiences
• Work to improve Sprout’s security posture through automation, auditability, and clear processes in order to build sustainable and secure solutions
• Enforce security best practices through code to minimize chances of misconfiguration and increase confidence in service adoption in the cloud
• Collaborate cross-functionally with product, site reliability engineering, data platform, and GRC teams to deliver scalable, secure-by-default infrastructure
• Act as a multiplier: leading with influence across teams and orgs, creating momentum for cross-functional initiatives, and driving alignment on security best practices
• Lead by example—pairing deep technical expertise with pragmatic execution and mentorship
• Own strategic initiatives such as IAM modernization, zero trust, vulnerability remediation pipelines, and secure paved road delivery
• Within 3 months, you’ll start hitting your stride by:
• Complete your first end to end project, such as a new infrastructure deployment using Chef and Terraform
• Gain familiarity with our platform architecture and DevSecOps practices
• Use our observability tools to troubleshoot production performance or stability issues
• Joining our on-call rotation (don’t worry we’ve got your back!)
• Participating in code reviews and giving feedback to team members
• Contributing to our team’s culture of continuous improvement through retros and experimentation-oriented thinking
• Writing design documents for new tooling and processes, gathering feedback from peers, coordinating dependencies, and being a domain owner for a new project
• Proactively identifying, advocating for, and making high impact improvements to reduce operational toil
• Within 6 months, you’ll be making a clear impact through:
• Implement new Security Tooling to improve our Security Posture
• Partner with product teams to deliver security solutions at scale that enable powerful features for our customers
• Debugging reliability and scalability issues across our build, deployment, and integration environments using multiple application stacks and infrastructure technologies
• Completing an impactful project that is well-baked, bug-free, and released to the whole engineering organization
• Working and communicating effectively with other groups across the organization to ensure big-picture alignment and encourage cross-team collaboration
• Forming a career growth plan with your manager and beginning to work towards it
• Within 12 months, you’ll make this role your own by:
• Being the go-to expert of your teams’ systems at the company
• Owning cross-organizational projects, demonstrating project management skills, consensus building, and strong leadership
• Actively mitigating risk of failed delivery and missed deadlines through courageous, transparent communication with colleagues and stakeholders throughout a project life cycle
• Leading technical architecture meetings
• Identifying technical debt and performance bottlenecks within our systems, come up with a plan to improve the code, and get it pushed to production
• Mentoring junior engineers, helping them level up technically
• Building connections with members from other teams through active networking and community building
• Having opportunities to contribute to in-house technical presentations and workshops that share your expertise with large groups of Sprout engineers
• Surprise us! Use your unique ideas and abilities to change Sprout Engineering in beneficial ways that we haven’t even considered yet