J&B Customer Services Executive-Cellarer, Diageo
+ Annual Bonus
Alcoholic beverage company
Open for applications
Alcoholic beverage company
1001+ employees
Open for applications
+ Annual Bonus
1001+ employees
Company mission
To be one of the best performing, most trusted and respected consumer products companies in the world.
Role
Who you are
- Passionate about customers
- Strict attention to detail and an inquisitive attitude
- Experience working with third parties, suppliers, and customers
- Strong interpersonal and communication skills (verbal, written, and presentation)
- Ability to work effectively across teams and organisations
- Wine knowledge
What the job involves
- Join Cellarers Wines Ltd in the Justerini & Brooks Operations Team
- Cellarers (Wines) Ltd is the wine and spirit storage company for Justerini & Brooks’ customers, it services 4500 private customers and holds c 250,000 cases of wine and whisky totalling c£450m
- The role sits alongside the Customer Relations team and Logistics team in the Operations team
- You will work across J&B’s operational and commercial teams, as well as with our warehousing and distribution partners, to manage the administration of private customers’ wine portfolios
- You’ll have daily direct contact with J&B customers on email and phone
- You’ll arrange deliveries out and into our warehouse for customers, manage the annual storage charging cycle, you’ll investigate discrepancies in record keeping and any problems on delivery
- You’ll also have the chance to work with our web development team on enhancing the personal cellar offering for customers
Application process
- End Date: January 6, 2025
Salary benchmarks
Our take
Multinational beverage company Diageo was the result of a merger between Guinness and Grand Metropolitan, a leisure and property conglomerate, in 1997. Spearheaded by then-Guiness executives Anthony Greener and Philip Yea, the merger sent stocks skyrocketing and by December of the same year, Diageo was listed on the London Stock Exchange.
As the owner of many of the global leaders in alcoholic beverages (think Ciroc, Smirnoff, and Tanqueray), Diageo has made a number of savvy acquisitions and sell-offs, expanding its portfolio beyond Europe and into the Americas, the Middle East, and Asia.
Over the past decade, however, it has had to face the rise of craft and independent brewing, with companies like Brewdog becoming new competitors. Rather than acquiring these craft beer companies, Diageo has focused on branding Guinness in a way that fits the craft mould. This involved initiatives like The Brewers Project.
During the early 2020s, Diageo also weathered an alcohol sales decline and has bounced back with a renewed focus on cold brew coffee liqueurs and Guinness blends, as well as further acquisitions that have included that of actor Ryan Reynolds’ Aviation Gin.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Employee endorsements
Diversity is a priority
"There are several communities within Diageo focused on different employee groups. The whole company celebrates Pride, and you never get any strange..."
Funding (1 round)
Aug 2023
$7.9m
GRANT
Total funding: $7.9m
Company HQ
Park Royal, London, UK
Articles
Leadership
Debra Crew
(CEO)Currently a Board Member at Stanley Black & Decker, Inc. Previously Board Member at Mondelēz International, Newell Brands and previously a Board Member at Diageo before becoming its CEO.
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