Business Development Representative, Zoom
Contact Center, Customer Experience
$65-120k
OTE
Work platform for human connection
Posted today
Work platform for human connection
1001+ employees
Posted today
$65-120k
OTE
1001+ employees
Company mission
To help people connect, collaborate, and get more work done, together.
Role
Who you are
- Demonstrated previous experience working with contact center solutions, CCaaS, or customer experience technologies
- Have excellent customer service skills and sales acumen
- Work with multiple teams (CX Specialists, Sales, Field Marketing, ABM, Geo BDRs) to refine sales strategies
- Deliver in high-volume outbound prospecting, with the ability to handle rejection and adapt strategies
- Experience engaging C-level and VP executives, using consultative selling and personalized messaging
- Success in achieving or exceeding quarterly BDR quotas and contributing to pipeline growth
- If you're a relentless hunter who speaks CCaaS fluently, thrives on cold prospecting, and wants to work with best-in-class field teams on strategic account campaigns — this is where you build your career
What the job involves
- As a Contact Center Business Development Representative, you'll own the top-of-funnel motion for Zoom Contact Center, one of the fastest-growing and most strategically important divisions in the company. You will engage directly with C-level and VP-level decision-makers at enterprise accounts, partnering with Account Executives to build and execute targeted outreach campaigns that drive pipeline
- This is a role where your domain expertise matters from day one. You'll bring existing knowledge of the CCaaS space, and in return, you'll have ownership of your outreach strategy, visibility with senior sales leadership, and a clear path to Account Executive
- Zoom Contact Center is our fastest-growing and most strategically important business and this BDR team is the engine behind it. We entered the Gartner Magic Quadrant for CCaaS in under three years, and we're only accelerating from here
- Our CX org operates with a startup feel inside an established brand — you'll have the backing of Zoom's scale and resources, and the visibility that comes with working on a product line where leadership is paying attention
- Identifying and engage enterprise accounts that would benefit from Zoom Contact Center by leveraging targeted account lists and ABM campaigns
- Executing 70+ outbound activities daily, including cold calls, emails, video messages, and LinkedIn outreach
- Working with Zoom CX Specialists, Field Marketing, geo BDRs, and ABM teams to craft and execute highly targeted account-based campaigns
- Identifying and qualify Zoom Contact Center opportunities by conducting discovery calls and understanding a prospect’s contact center needs
- Developing compelling, account-specific messaging to engage C- level executives and VPs in Customer Experience (CX), IT, and Operations
- Maintaining accurate records in Salesforce (SFDC) and contribute to Zoom’s enterprise pipeline growth
- Tracking weekly and monthly performance, proactively adjusting strategies based on results and feedback
Application process
- End Date: October 11, 2026
Our take
Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.
Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.
To counter these trends, Zoom is expanding its business offerings through product development and strategic acquisitions. Alongside many other large tech companies, it has battled through a difficult economic situation, but it nonetheless remains a profitable company and household name. Plus, its track record of innovation means it is still very much one to watch in the communications space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2017
$100m
SERIES D
Feb 2015
$30m
SERIES C
Total funding: $148.5m
Company benefits
- Work from home opportunities
- Retirement benefits
- My-Time-Off (MTO), an extended vacation policy
- Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
- Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
- Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
- Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
- Employer Matching of Charitable contributions up to $500 USD equivalent/year
- Annual Zoom Store Allowance
- Business Travel Accident Insurance
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Eric Yuan
(CEO & Founder)Previously VP Engineering at Cisco and WebEx.
Salary benchmarks
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