Senior Sales Operations & Systems Analyst, GitLab

$112.3-187.2k

Salary applicable to California/Colorado/Hawaii/New Jersey/New York/Washington/DC. + Equity Compensation & Employee Stock Purchase Plan

SQL

Python

Tableau

Google Analytics

Excel

Salesforce

MySQL

Amplitude

BigQuery

Junior and Mid level

Remote from US

One DevOps platform

Job no longer available

One DevOps platform

1001+ employees

B2BSaaSDevOps

Job no longer available

$112.3-187.2k

Salary applicable to California/Colorado/Hawaii/New Jersey/New York/Washington/DC. + Equity Compensation & Employee Stock Purchase Plan

SQL

Python

Tableau

Google Analytics

Excel

Salesforce

MySQL

Amplitude

BigQuery

Junior and Mid level

Remote from US

1001+ employees

B2BSaaSDevOps

Company mission

To make it so that everyone can contribute. When everyone can contribute, users become contributors and we greatly increase the rate of innovation.

Job

Company

Role

Who you are

With your strong background in SaaS/CRM operations or administration, and drive for consistent improvement, you will help us scale our model for explosive growth across our segment
1-3 years experience in SaaS operations or related field
Strong analytical and problem-solving skills
Resourcefulness to get things done cross-functionally, prioritize multiple projects, and project-manage
Self-starter, detail-oriented and comfortable working in a fast-paced/dynamic environment
Experience and knowledge of B2B enterprise SaaS tools (e.g. Salesforce, Zendesk, Drift)
Lives and breathes process improvement and optimization
Willingness to learn and use GitLab
You share our values and work by those values

What the job involves

The Global Digital SMB Sales team at GitLab is focused on delivering exceptional SMB customer outcomes and experience at scale, through an innovative, collective ownership and signal-based approach to customer engagement
Our SMB Advocates are the single GitLab resource that engages with SMBs pre-sales, sales and post-sales
As the Operations Analyst, you will play a critical role in building and enhancing the systems, tools and processes that allow our GTM model to operate smoothly and effectively at scale, and ultimately drive value to our customers
You will own driving significant systems projects in conjunction with our business partners across operations, systems, IT, finance, and fulfillment.
You will be a key enablement resource for the sales teams to drive fast onboarding, tool adoption, model improvement and collecting and responding to feedback
The Senior Analyst role is part of a team focused on transforming the way that GitLab goes to market
Aligned to a cohort of GitLab customers, this role is focused on leveraging data to empower these customers to onboard, transact, and manage their accounts online and at scale
The Senior Analyst, Global Digital SMB reports to the Manager, Global Digital SMB
Develop strategies and drive team focus based on data insights and findings
Partner with Global Digital SMB Managers to create, execute, and measure experiments focused on driving business growth and improving the Self-Service customer experience
Partner with direct sales to transform our current go-to-market and support a larger self-service channel
Work cross-functionally to optimize our customer journey and experience for a cohort of GitLab customers
Design and build insightful dashboards for the self-service team and our stakeholders
Take ad-hoc analyses and turn them into a repeatable, scalable data views that our team can leverage on their own
Leverage data to identify new Self-Service cohorts, and determine the best method of engagement
Ownership in scoping, sizing and delivering multiple requests balancing prioritization, efficiency and quality
Be proactive and identify trends or flag potential issues

Our take

GitLab is an open-source collaboration platform for developers. It enables teams to build code quickly from anywhere without compromising on security or quality. GitLab already has an estimated 30M+ users from all over the world.

According to a 2021 GitLab report, 60% of developers can release code 2x faster with DevOps platforms that bring teams together and accelerate processes. It stands out by catering to programmers of all experiences. Gitlab's version control system helps streamline the process of creating, maintaining, and deploying code, whoever you are.

GitLab was in the right place to capitalize on the recent trend toward rapid digital transformation and remote working. This trend is expected to continue to grow, and with it, GitLab's popularity. With its successful 2021 IPO and the patronage of major brands such as Nasdaq and Jaguar Land Rover, GitLab is expected to solidify its position as the go-to platform for development teams.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

15% employee growth in 12 months

Glassdoor (4)

Trustpilot (1.9)

Company

Funding (last 2 of 8 rounds)

Sep 2019

$268m

SERIES E

Dec 2018

$20m

SERIES D

Total funding: $435m

Company benefits

We offer benefits to manage your health, wealth, and well-being regardless of location
Flexibility in schedule to be there for life’s important moments
Equity compensation & Employee Stock Purchase Plan offered
Generous Paid Time Off

Company HQ

Financial District, San Francisco, CA

Leadership

Sid Sijbrandij

(CEO)

Studied Physics at the University of Twente. Interned at P&G and IBM. Was Lead Architect at the Netherlands' Ministry of Justice from 2009 to 2012. Founded app store Comcoaster in 2008, and then co-founded GitLab in 2012.

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