IT Engineer, ControlUp
Office located in Fort Lauderdale, FL
Digital employee experience management platform
Be an early applicant
Digital employee experience management platform
201-500 employees
Be an early applicant
Office located in Fort Lauderdale, FL
201-500 employees
Company mission
To deliver frustration-free digital experiences that unlock seamless productivity.
Role
Who you are
- We are looking for an IT Engineer with 3-5 years of experience to join our IT team
- We're looking for a team player who thrives in a collaborative environment and can contribute to areas beyond their primary expertise and a proactive individual who embraces challenges and seeks to innovate within the IT space
- 3–5 years of proven IT support/helpdesk experience
- Experience handling onboarding and offboarding, including:
- Laptop and asset setup/return
- Account creation and deactivation
- User permissions and license provisioning
- Coordinating with HR and IT systems (e.g., Okta, Google Workspace)
- Active Directory, Group Policy (GPO), and user account management – mandatory
- Okta – identity management, provisioning, deprovisioning – mandatory
- Azure AD – user management, conditional access – mandatory
- Google Workspace – admin console, email/calendar setup, group management – mandatory
- Windows & macOS operating systems – installation, configuration, troubleshooting – mandatory
- Endpoint management tools – ManageEngine, Intune, Jamf – mandatory
- Networking basics – IP addressing, DNS, DHCP, VPN, LAN, Wi-Fi troubleshooting
- Virtualization and infrastructure – VMware environments, firewall/switch configuration (e.g., FortiGate, Palo Alto) – mandatory
- Automation scripting – basic knowledge of PowerShell and/or Bash – advantage
- Documentation – logging tickets, updating knowledge base, creating internal guides
What the job involves
- In this role, you will be responsible for providing technical support to employees, troubleshooting IT issues, and ensuring smooth operation of our IT systems
- You will play a key role in supporting day-to-day IT operations, resolving technical problems, and assisting with IT projects
- Provide first-level technical support for hardware, software, and network-related issues
- Manage user accounts and access controls (Active Directory, Okta, Azure AD) - a must
- Respond to and resolve IT support tickets via email, phone, or in person
- Install, configure, and troubleshoot Windows/macOS operating systems and applications
- Support collaboration tools such as Google Workspace, Microsoft 365, Slack, and Teams
- Assist in onboarding new employees, including setting up laptops, accounts, and IT access
- Troubleshoot network connectivity issues (Wi-Fi, VPN, LAN, etc.)
- Document IT issues and solutions in the helpdesk system
- Escalate complex issues to senior IT staff when necessary
- Assist with IT projects, including system upgrades, migrations, and security improvements
- Implement and manage endpoint management tools (ManageEngine, Intune, Jamf, etc.)
- Develop basic automation scripts (PowerShell, Bash) to improve efficiency
Our take
ControlUp simplifies the management and optimization of user experience for enterprises with a distributed workforce. By enabling IT teams to monitor and troubleshoot the performance of all devices - whether in-house or remote - it ensures seamless operations across the network.
Though ControlUp has been evolving since 2008, the company has recently seen impressive growth and is on track for Unicorn Status. High-profile clients such as Sanofi, T-Mobile, Verizon, Virgin Money, Exxon Mobil, and Next are among key customers. This surge in success has closely aligned with the rise of hybrid and remote work models, which are expected to remain prevalent in the coming years.
ControlUp's growth is further fueled by its recognition as the Leading Digital Employee Experience (DEX) solution in the 2024-25 End User Computing State of the Union Report. Praised for its time visibility and automated remediation, ControlUp is set to continue expanding as demand for comprehensive DEX solutions grows.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2021
$100m
SERIES D
Nov 2020
$27m
SERIES C
Total funding: $141.9m
Company benefits
- Medical, Dental and Vision: Health benefits begin on the first day as a team member. We offer several plans to choose from to fit your individual or family needs. ControlUl will pay a portion of your monthly cost
- Flexible Time Off: We offer a generous flexible time off policy. In addition, employees receive six paid sick days. ControlUp closes for 10 company paid holidays (varies per year)
- 401k Retirement Benefits: For every dollar you contribute up to 4% of your compensation, ControlUp will contribute 50 cents per dollar. No long waiting periods to receive this benefit - enroll after your first paycheck
- Employee Stock Options: Employee Stock Option plans (ESOP) are offered to all employees after 90 days of employment
- Life Insurance and Voluntary Benefits: 100% company-paid $100K life insurance policy. Also, we offer voluntary benefits such as short and long term disability, supplemental insurance, and AD&D
- Hybrid Work: Enjoy working from one of our four offices around the globe or from the comfort of your home
- Professional Growth: We entrust our team members to carve out their path at ControlUp. There are no limits to the opportunities and growth at ControlUp
- Company Trips and Events: We host several company events and activities (virtual and in person) every year. Additionally, ControlUp hosts an annual, all-expenses paid company trip
- Dog Friendly: Work alongside your furry friends to create a more relaxed and homey work environment
Company HQ
Financial District, San Francisco, CA
Leadership
Yoni Avital
(Co-Founder & COO)Before co-founding ControlUp, they spent six years working in Social Behavior Change (SBC) for Commart Technologies in Israel.
Jed Ayres
(CEO)Joined ControlUp in 2023 as CEO. Prior to that, they were the CEO of IGEL Technology.
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