Customer Success Executive, BizAway
Italian Speaking
+ Equity
3 days a week in office
Simplifying business travel
Be an early applicant
Simplifying business travel
201-500 employees
Be an early applicant
+ Equity
3 days a week in office
201-500 employees
Company mission
To provide for an easy-to-use and practical solution and cut through all the unnecessary work.
Role
Who you are
- Fluent level of English and native level of Italian, any other language between Spanish / French / Portuguese / German / Dutch is a plus
- 1+ year experience working in a B2B account management / customer success role
- "No excuses" attitude: you know that your success depends on you and no one else
- Hunger: you are not afraid of challenges and you are eager to learn something new every day
- Proactivity: you actively propose value-creating solutions and are not afraid of mistake
- Flexibility: you are comfortable working in a fast-changing environment with few certainties
Desirable
- Previous experience in fast-growing start-ups
- Any other language is a plus
What the job involves
- We are looking for a driven and enthusiastic Customer Success Executive (m/w/d), who desires to contribute to the growth and success of our Sales Team
- Manage and grow a portfolio of existing clients
- Onboard new corporate clients of our platform, to make sure they are 100% up and running
- Craft high-level onboarding documentation like user guides, videos, training materials etc
- Identify client growth opportunities and hit upselling targets
- Monitor and report existing and potential threats, to help us mantain our 0 churn rate
- Define Quarterly OKRs with the Customer Success Team Lead
- Work with the whole Sales Team in a positive feedback loop
- Proactively propose actions, strategies and campaigns to improve internal processes and enhance growth
Our take
BizAway offers a cloud-based platform tailored to streamline the entire corporate travel process, spanning from booking to trip management. With a comprehensive and user-friendly interface, the company's solution not only saves time but also reduces costs for companies and their employees.
Notably, BizAway is the first Travel Management Company (TMC) specializing in business travel to achieve B Corp certification, a testament to its commitment to social and environmental responsibility.
A strategic partnership with Seed Group, affiliated with a member of Dubai's royal family, marks a significant milestone for BizAway's expansion efforts in the UAE region. This collaboration is poised to propel the company's growth exponentially, reinforcing its presence in the international business travel sector. With a focus on continuous improvement, BizAway remains dedicated to recruitment initiatives and ongoing platform development, ensuring that it stay sa art the forefront of innovation in corporate travel solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Sep 2024
$36.4m
GROWTH EQUITY VC
Apr 2022
$10.4m
SERIES A
Total funding: $52.4m
Company benefits
- Health Insurance
- Employee welfare
- Multicultural environment
- Remote work and flexibility
- Euity in the company
Company values
- Proactivity: Proactivity drives action: taking risks, stimulating curiosity and new ideas, learning from mistakes and constantly striving to improve. Through proactivity, we create solutions for our customers and raise the bar – both in the workplace and in the industry
- Reliability: We take on the responsibility of all our results, either positive or negative ones. We don’t blame others, we do what we promised to do and if we cannot fulfill it, we acknowledge it and inform immediately.
- Kindness: We are mindful of each other and strive to be respectful in our interactions. Being kind does not prevent us from giving honest feedback; we do so consistently but without disrespecting others
Company HQ
Cerchia dei Navigli, Milano, Lombardia
Articles
Leadership
Luca Carlucci
(CEO)Co-founder and former CEO of BidAway. Co-founder and former Non-Executive Director at CLAME Tech. Previously worked as a Corporate Financial Manager at Cimolai Group.
Flavio Del Bianco
(CPO/CTO)Former Full Stack Developer at MV Labs. Co-founder & former CTO at BidAway. Has worked as a Web Developer at several companies.
Salary benchmarks
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