Head of HR Technology & Transformation, IG Group

• Proven leadership experience designing and rebuilding service models and target operating models for people-centric services at scale
• A strong track record of platform-enabled transformation, spanning strategy, delivery, and live operations in complex, regulated environments
• Experience managing complex vendor ecosystems and large commercial relationships, including vendor selection, negotiation, and performance management
• Demonstrated ability to operate credibly with executive stakeholders, influencing difficult trade-offs and driving clarity where ambiguity exists
• Proven ability to lead and develop high-performing teams through significant change
• Comfort working in ambiguous, evolving environments where structure must be created rather than inherited

Desirable

• IG Group is reimagining how HR services are designed, delivered, and enabled by technology, and this role exists to lead that shift. The Head of HR Transformation & Technology is accountable for the end-to-end design, performance, and evolution of IG's central HR services, as well as the platforms and capabilities that enable them
• This is a genuine build mandate: the successful candidate will define what good looks like, lead the transformation to get there, and own the outcomes
• This role sits within the People Experience division, reporting into the Director of People Experience. The People Experience function is at the heart of IG's ambition to embed a high-performance culture and deliver an exceptional employee experience at scale, one of IG's three group-wide strategic pillars
• The Head of HR Transformation & Technology will directly lead the HR Systems & Data team, with accountability spanning HR technology, platform ownership, and change delivery
• HR Platform & Technology Strategy:
• Define and maintain a coherent HR architecture covering service scope, user journeys, data models, integration patterns, and employee experience standards
• Set the HR technology strategy in support of service outcomes, including platform direction, architectural choices, and integration approach
• Remain platform, product, and service agnostic, selecting and evolving solutions based on fitness for purpose rather than tool preference (current platforms include Workday and ServiceNow)
• Provide clear recommendations on best-in-class versus consolidated platform strategies, informed by cost, risk, and long-term sustainability
• Transformation & Change Leadership:
• Lead IG's HR services transformation portfolio, spanning both continuous improvement and step-change initiatives, in partnership with the HR Leadership Team and Heads of HR
• Drive prioritisation, sequencing, and decision-making across competing demands, balancing run, change, risk, and capacity
• Ensure continuity of live services while driving material change to underlying platforms and processes
• Service Performance & Operational Resilience:
• Establish and oversee service management disciplines including SLAs, performance metrics, data quality standards, and operational controls
• Enable effective HR service delivery in close partnership with HR Service Owners
• Vendor & Commercial Management:
• Own the HR technology vendor ecosystem, including core and niche platform providers, system integrators, AMS providers, and specialist suppliers
• Partner with Service Owners, and Procurement to appoint, manage, renegotiate, or exit vendors and contracts, ensuring commercial arrangements deliver value and align with IG's strategic direction
• Governance, Risk & Decision Enablement:
• Identify structural gaps, risks, and dependencies across HR services and platforms, providing clear, evidence-based recommendations to senior stakeholders
• Establish pragmatic governance frameworks that enable pace without compromising control