Manager of People Operations, ID.me
Human Resources
$155-190k
5+ days a week in office (Mountain View, CA)
Digital identity verification platform
Open for applications
Digital identity verification platform
1001+ employees
Open for applications
$155-190k
5+ days a week in office (Mountain View, CA)
1001+ employees
Company mission
To make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost.
Role
Who you are
- The ideal candidate is a strategic problem-solver with a passion for operational excellence, employee support, and continuous improvement and will play a pivotal role in shaping the employee experience and enhancing organizational performance
- 5+ years of People Operations experience, including experience managing HR service delivery, compliance, and process optimization
- 2+ years of leadership experience, with a proven ability to develop and manage high-performing teams
- Strong knowledge of HR compliance, audit processes, and employment laws
- Experience developing and managing immigration programs is a plus
- Proficiency in HR systems (HRIS) and experience driving automation and workflow improvements
- Strong project management capabilities, with a history of successfully driving cross-functional initiatives to completion while identifying areas for automation along the way
- Strong communication, critical thinking, and problem-solving skills, with the ability to influence stakeholders across all levels of the organization
- Demonstrated ability to thrive in a culture focused on employee experience and delivering a high level of service
What the job involves
- The Manager, People Operations at ID.me will be responsible for leading and managing the People Operations team in delivering exceptional service and driving process excellence
- Reporting to the VP, Total Rewards and People Operations, this role will oversee HR service delivery, ensure compliance, enhance the employee experience, and provide the infrastructure needed to scale as ID.me continues to grow
- This leader will work closely with cross-functional teams, such as Legal, Finance, Accounting, and IT, to ensure that People Operations aligns with the company’s overall strategic goals and remains legally compliant
- Oversee the People Operations team to ensure timely, accurate, and high-quality support for all employee inquiries. Managing the intake, tracking, and resolution of HR requests, ensuring SLA adherence
- Continuously assess and improve HR processes to enhance efficiency, accuracy, and employee experience
- Partner with the HRIS team to streamline and automate HR workflows and processes
- Ensure compliance with all federal, state, and local employment laws and regulations
- Maintain HR policies, ensuring they are up to date and aligned with legal requirements and best practices
- Lead HR’s response to internal and external audits, ensuring documentation and processes are audit-ready
- Partner with the Employee Relations team to provide operational support on investigations and issue resolution
- Support the Benefits team with the management of leave of absence (LOA) and ADA accommodation requests, ensuring compliance and a positive employee experience
- Manage the company’s fledgling immigration program, acting as the primary point of contact for employees and stakeholders regarding immigration-related matters
- Collaborate with legal partners to ensure compliance with immigration laws and requirements, and establish best practice policies and practices
- Lead, mentor, and develop a team of two People Operations Specialists, fostering a high-performing and engaged team
- Strategize, plan, and execute against the current needs within People Ops and plan for evolving processes as we scale
- Drive project management for HR Operations initiatives, ensuring successful execution of day-to-day responsibilities and special projects
Our take
ID.me is a digital identity verification platform that simplifies how individuals prove and share their identity online. From identity proofing, authentication, and group affiliation verification the company’s services are highly scalable, as organizations across all sectors benefit from the type of technology provided by ID.me.
While there are a number of identity verification platforms in the space, ID.me has secured a considerable market share. It's formed partnerships with 45 states, multiple federal agencies, and over 600 consumer brands, resulting in over 150M users.
The company has raised significant funding over the years. With its latest cash injection, the company has been focusing on expanding access to secure identity service and bolstering its defences against AI-driven fraud.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 15 rounds)
Sep 2025
$65m
SERIES E
Apr 2023
$132m
SERIES D
Total funding: $352.4m
Company benefits
- Company-Sponsored Medical, Dental, and Vision Plans for You and Your Family
- Paid Parental Leave
- Generous Paid Time Off
- 401K With Employer Matching
- Company-Sponsored Life Insurance
- Employee Equity Incentive Plan
- Remote Opportunities
- Multiple Lounge Areas and Game Room
- Numerous Mental Health Resources
Company HQ
Tysons, VA
Leadership
Blake Hall
(Co-Founder & CEO)Currently Blake is an Advisor at several companies, including AgentHero and Boomtown!
Salary benchmarks
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