Billing Specialist, Zoom
€51.8-82.9k
Work platform for human connection
Be an early applicant
Work platform for human connection
1001+ employees
Be an early applicant
€51.8-82.9k
1001+ employees
Company mission
To help people connect, collaborate, and get more work done, together.
Role
Who you are
- Bring at least 1 year of experience in accounts receivable, billing, or a finance operations role
- Demonstrate strong verbal and written communication skills, with the ability to explain billing issues clearly to customers
- Apply analytical and problem-solving skills to investigate discrepancies and resolve billing queries accurately
- Show proficiency in Microsoft Excel and comfort working with billing or CRM platforms
- Manage high volumes of detail with accuracy, prioritising effectively in a fast-paced environment
What the job involves
- The Billing Operations team is the engine behind Zoom's financial accuracy. We partner closely with Renewals, Collections, and Engineering to resolve complex billing issues and continuously improve the systems our customers rely on
- We're a team that takes ownership when something breaks, we fix it; when a process can be better, we improve it
- You'll work in a high-volume environment where precision matters, collaboration is constant, and your contributions are visible to the business
- Investigating and resolving customer billing inquiries end-to-end via ServiceNow, phone, chat, and Zoom, ensuring timely and accurate outcomes
- Analysing accounts and troubleshooting billing portal issues, providing clear solutions to complex customer challenges
- Processing invoices, manual adjustments, and credit/debit modifications while maintaining accuracy and compliance
- Reconciling payments and supporting the Collections team with dispute resolution and customer account management
- Partnering with cross-functional teams — including Engineering, Renewals, and the Billing Manager to improve processes and resolve systemic billing issues
Our take
Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.
Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.
To counter these trends, Zoom is expanding its business offerings through product development and strategic acquisitions. Alongside many other large tech companies, it has battled through a difficult economic situation, but it nonetheless remains a profitable company and household name. Plus, its track record of innovation means it is still very much one to watch in the communications space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2017
$100m
SERIES D
Feb 2015
$30m
SERIES C
Total funding: $148.5m
Company benefits
- Work from home opportunities
- Retirement benefits
- My-Time-Off (MTO), an extended vacation policy
- Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
- Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
- Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
- Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
- Employer Matching of Charitable contributions up to $500 USD equivalent/year
- Annual Zoom Store Allowance
- Business Travel Accident Insurance
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Eric Yuan
(CEO & Founder)Previously VP Engineering at Cisco and WebEx.
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