Content Designer, Dropbox

• If you're passionate about creating products that are equally thoughtful, powerful and delightful, join our Design & Research team
• 5+ years professional writing experience
• 3+ years in-product writing experience (UI, notifications, errors, tooltips, etc.)
• A portfolio of content design (please send with your application)
• A knack for translating complex technical talk into people speak (we like humans)
• A mind for end-to-end experiences
• An ability to be both creative and consistent within a controlled vocabulary
• Skill in prioritizing with competing projects and stakeholders
• Experience following and creating writing style guidelines
• Experience partnering with designers, researchers, and product managers
• Experience writing for mobile apps or across platforms
• A passion for punctuation (optional: affection for alliteration)

Desirable

• The Dropbox Design & Research Team creates experiences that make work feel effortless
• We're problem solvers and innovators, combining research insights with thoughtful design to craft solutions that make users’ lives easier
• Through iterative design and deep user research, we uncover, understand, and solve fundamental problems that impede enlightened work
• We don't just make things look good—we make complex technologies feel intuitive and joyful by putting human needs at the center
• Areas of work include Research Program Management, Customer Access Programs (CAPS), User Experience Design, User Research, Visual Design, Interaction Design, Design Systems, Accessibility Design, Content Design, and Prototyping
• We’re looking for an experienced content designer to help improve and innovate on our core product experience—the foundations of Dropbox
• You’ll drive content strategy and UX writing for features that help millions of people do amazing work every day
• The role is on the newly centralized Content Design team within the Writing Studio, which is responsible for the quality, consistency, and excellence of writing across the company
• While having regular touch points with other content designers, you’ll embed on the Core Experience Design team and partner closely with product designers, design researchers, product managers, and engineers
• On Core Experience, you’ll own content design for key areas of our product like feature adoption, quality improvements, and customer retention
• You’ll be responsible for developing and maintaining consistent language across web, mobile, and desktop platforms, so that Dropbox is always easy to use
• Own the content strategy and UX writing across core Dropbox features
• Deliver high-quality UX writing for menus, onboarding, settings, and core user flows
• Translate complex concepts into friendly, easy-to-understand experiences
• Align your work to business goals, user needs, and our style guides
• Create, maintain, and socialize content guidelines
• Craft content informed by user feedback, metrics, technical constraints, localization, and accessibility
• Partner closely with Product Designers, Engineers, Product Managers, Researchers, and other stakeholders
• Prioritize across a broad range of needs to focus on the highest impact projects
• Workshop with a first-class team of content designers, improving your work and raising the quality bar for Content Design
• Collaborate with product marketers and other partners to align messaging