Commercial Account Manager, Sumo Logic

$70-80k

+ Stock options

Junior and Mid level

Boston

Continuous intelligence platform for DevSecOps

Job no longer available

Continuous intelligence platform for DevSecOps

501-1000 employees

B2BEnterpriseBig dataAnalyticsBusiness IntelligenceSaaS

Job no longer available

$70-80k

+ Stock options

Junior and Mid level

Boston

501-1000 employees

B2BEnterpriseBig dataAnalyticsBusiness IntelligenceSaaS

Company mission

TO enable organizations to transform massive amounts of data into actionable insights to prevent and remediate modern security and cloud operations challenges.

Job

Company

Role

Who you are

2-3+ years of experience in a client-facing role
Ability to understand complex ecosystems and build great relationships with technical and non-technical customers
Proven record of success in developing relationships, optimizing accounts, and working with technical products
Previous experience (or willingness to learn) about SaaS, Infrastructure, and observability and security use-cases
Proactively build relationships with customers to achieve loyalty
Skills for balancing customer experience and satisfaction with opportunity prioritization and upsells
Strong problem solving and analytical skills
Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities

What the job involves

As a Commercial Account Manager, you will act as a trusted advisor to our clients, building a deep understanding of their needs, while developing long-term partnerships
You will identify opportunities for our clients to get the most out of Sumo Logic’s suite of products, skillfully collaborating with internal and external partners and stakeholders to drive usage, upsells, cross-sells, renewal opportunities, and customer success
We are looking for well-rounded strategic operators to help us build out our Expansion team
Own the post-sale engagement, growth, and success of a portfolio of Sumo Logic
Ability to drive cross-sell opportunities for additional Sumo Logic products and features across long-term, consultative engagements
Develop and implement strategies for driving product adoption and client retention with a book of business
Experience managing projects with input from cross-functional teams and leaders at Sumo Logic
Become a Subject Matter Expert (SME) in Sumo Logic’s product roadmap, basic integration types, and go-to-market strategies
Advocate for your clients internally by sharing client feedback, usage patterns, and insights with the Product and New Business sales teams to continuously improve the user experience

Our take

Sumo Logic is a secure, cloud-native, machine data analytics service, delivering real-time, continuous intelligence from structured, semi-structured, and unstructured data across the entire application lifecycle and stack. And more than 2,000 customers around the globe rely on Sumo Logic, including Samsung, AirBnb, Grammarly, and Toyota.

Customers gain a multi-tenant, service-model advantage to accelerate their shift to continuous innovation, increasing competitive advantage, business value and growth.

After its IPO in 2020, February 2023 saw Sumo Logic agree to a $1.7 billion valued acquisition deal from Francisco Partners. This marked the beginning of an exciting new chapter for Sumo Logic, its parent company has a track record for acquiring successful tech and software businesses such as MyHeritage and Renaissance Learning. Exemplifying its potential in its new Francisco Partners era, Sumo Logic was named a "Challenger" company in the 2024 Gartner Magic Quadrant for Security Information and Event Management.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

22% female employees

-7% employee growth in 12 months

Glassdoor (3.5)

Company

Funding (last 2 of 7 rounds)

May 2019

$110m

SERIES G

Jun 2017

$78.7m

SERIES F

Total funding: $348.7m

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