Closings Specialist, Snapdocs
$18.80 - $32.0 an hour, depending on location
Automating mortgage closing
Job no longer available
Automating mortgage closing
201-500 employees
Job no longer available
$18.80 - $32.0 an hour, depending on location
201-500 employees
Company mission
To automate mortgage by connecting the people, process, and technology that powers the industry.
Role
Who you are
- High school diploma required
- Typically requires a minimum of 1-2 years of related customer service experience
- Strong written and verbal communication skills
- Ability to learn new computer system applications
- Detail oriented
- Ability to multitask, stay focused and self-manage in a fast paced environment where change is prevalent
- Empathetic & patient; has the ability to see things from others perspective, especially when problems arise
- Results oriented and self-motivated to consistently meet expectations in productivity and quality
- Positive with a natural drive to help people, customer service experience is a bonus
- Curious and has a learning mindset; eager for feedback
- Thrives in a team environment
- Maintains regular and punctual attendance
- Works overtime as assigned
- Works cooperatively with others
- Works in a remote (quiet environment)
- Has a functioning high-speed internet connection
- Complies with all company policies and procedures
- Shows up to meetings on time, ready to listen & participate
- Manages a calendar/schedule and raises concerns to managers if there is a conflict
What the job involves
- The Operations Specialist is responsible for providing product support and assisting with product transactions on mortgage closing documents to ensure a smooth experience for all Snapdocs users
- A top notch Operations Specialist can work at a fast pace, is self motivated and is passionate about providing positive experiences for our customers
- Performs tasks in the document processing queue including: Classifications, Annotations, QC, eNotes, RON, and Post-Close QC
- Raise questions, and resolve common issues that occur during the duration of transactions and escalates when necessary
- Engage in 1:1s with their Supervisor bi-weekly
- Engage in team meetings weekly
- Assists with special projects as needed
- This is a remote role, please take note the working hours will be 10:30 am - 7:00 pm MST
Our take
Real estate closings tend to be inefficient and fragmented. Snapdocs is a software provider that specializes in closing digital loans and mortgages, it uses a single platform to connect the various parties involved in establishing a mortgage. Like many industries, real estate is starting to favour the online space for efficiency and improved customer experience.
The company provides a suite of cloud-based products that simplify the process, bringing every party together in the online space to reduce the cost of deals and increase the efficiency of closing them.
An impressive list of settlement agents has started using the company’s platform, including Googain, Bell Bank, and Lenders One Cooperative. With 20% of real estate transactions being processed through the platform, the company is well set to see further expansion within the market as its patented technology sees further adoption, integration and implementation.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-39% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2021
$150m
SERIES D
Oct 2020
$60m
SERIES C
Total funding: $253m
Company benefits
- Excellent health, dental, and vision benefits
- 401(k) with up to 4% company match
- 16 weeks paid parental leave (regardless of gender)
- Flexible time off policy
- Flexible spending account for healthcare and dependent care
- Galileo, Modern Health, Urban Sitter, and Northstar Financial memberships
- Life and disability insurance
Company HQ
Financial District, San Francisco, CA
Leadership
Aaron King
(Founder)Before founding SnapDocs, they founded another mortgaged-based company, NotaryLink, which focused on signing services. They were the former product manager for Afar Media which specialized in traveler experience beyond the guidebook.
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