Senior Software Engineer, Moveworks

NLU & Agentic AI

$200-257k

+ Equity

Python
Golang
Mid and Senior level
San Francisco Bay Area
Moveworks

Enterprise-built conversational AI platform

Open for applications

Moveworks

Enterprise-built conversational AI platform

501-1000 employees

B2BArtificial IntelligenceEnterpriseCommunicationAutomation

Open for applications

$200-257k

+ Equity

Python
Golang
Mid and Senior level
San Francisco Bay Area

501-1000 employees

B2BArtificial IntelligenceEnterpriseCommunicationAutomation

Company mission

To make getting instant help at work effortless for employees.

Role

Who you are

  • ​​4+ years experience designing, building and improving scaled production systems
  • Ability to think and communicate clearly about complex engineering problems and systems
  • Comfort giving and receiving feedback, and in holding yourself and fellow Movesters accountable to a high standard of operational excellence
  • Readiness to hit the ground running in a Mac development environment, programming in Python and/or Golang
  • Desire to work at a startup pace in a medium-sized company with a high degree of ownership
  • Attention to detail
  • Drive to ship product improvements with production-grade code
  • Strong appetite for continuous incremental wins and completing challenging projects fast
  • High level of curiosity about engineering outside of immediate discipline and ongoing desire to learn and stay at the cutting edge of applied AI

Desirable

  • Experience building with LLMs, particularly in iterating on prompts, on model selection, on cognitive architecture design, and on latency/correctness tradeoffs in a data-driven way
  • Hands-on experience driving one or more stages of a machine learning problem-solving lifecycle, such as experiment setup, dataset curation, model training, offline evaluation and error analysis, deployment, and online evaluation
  • Experience in AI fairness, privacy, permission controls, safety, and/or security

What the job involves

  • As a senior engineer on the NLU team, you will have the opportunity to shape the evolution of the Moveworks copilot platform in several of the following areas:
  • Cognitive architecture (e.g. ReAct, Tree of Thought), LLM-powered offline self-reflection and improvement, copilot environment simulation, enterprise knowledge graphs, steerability, multimodal reasoning, multilingual support, in-context learning from user feedback, and data privacy protection
  • You will have all the tools of modern enterprise AI at your disposal, including best-in-class LLMs, multimodal models, and optimized search and ML infrastructure
  • We are a data-centric team, and we partner closely with Moveworks’s world-class annotation team to build error-free, inclusive, and privacy-preserving datasets to evaluate impact of changes, so that team members can learn as quickly as our AI does
  • Our team indexes on moving fast on scalable infrastructure, solving challenging product and engineering challenges, and pushing the envelope of value provided to customers
  • Take on exciting and difficult engineering challenges (see areas listed above) to build and evolve AI capable agent systems that are reliable in every sense of the word
  • Implement frontier AI algorithms and architectures and productionize them at scale
  • Use the latest advances in machine learning, LLMs, and AI agents to enhance our products and create delightful user experiences
  • Influence roadmap and drive the evolution of engineering areas of increasing scope and impact to create lasting value for all our customers
  • Hone your craft in writing robust, extensible, readable, and performant code
  • Partner with subject matter experts across the company including in machine learning, security, product, user experience, and customer success, to learn from each other and build the best enterprise AI product the world has ever seen
  • Mentor other engineers on the team in how to build, maintain and evolve great software
  • Collaborate with machine learning engineers, learn from each other, and build the best AI systems the world has ever seen

Our take

Moveworks provides IT service and helpdesk support through an AI-driven chatbot. Its system utilizes information about an employee, such as their role and seniority level, to deliver the correct information or carry out processes. Moveworks claims to solve 30% of IT support tickets within weeks of implementation.

In 2024, Moveworks opened a data center in Australia and its service has seen strong uptake from large enterprise-level companies, where IT teams deal with hundreds of requests at a time, helping to minimize backlog and gain back employee time. As more and more workers move from office to home or hybrid, IT support requests have boomed, opening up the opportunity for Moveworks to expand its client pool and provide solutions to help with this change.

Competitors such as Electric offer similar automated IT support services, but Moveworks has invested heavily into creating an AI system that is conversational and easy to use. Automated solutions with machine learning capabilities can also identify cost-saving opportunities. When unused software licenses are estimated to cost companies billions of dollars a year, there is money to be made by identifying and removing these avoidable costs through AI.

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Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

Few candidates hear
back within 2 weeks

97% employee growth in 12 months

Company

Funding (last 2 of 3 rounds)

Jun 2021

$200m

SERIES C

Nov 2019

$75m

SERIES B

Total funding: $305m

Company benefits

  • Fully paid medical, dental, and vision coverage with no premiums
  • Fully paid short-term disability, long-term disability, and life insurance
  • Free daily meals
  • Unlimited PTO
  • Unlimited paid sick days
  • 16 weeks of 100% paid parental leave
  • Medical, family care, and military leave
  • Competitive salary — we’re one of the best-paying companies in the Bay Area
  • 401(k) with matching
  • Equity and stock options
  • Commuter and parking benefits

Company HQ

Mountain View, CA

Leadership

After an MA at Stanford, Bhavin worked as a Director at LeapFrog Enterprises before co-founding Gazillion after 5 years in 2005. They left their CEO role at Refresh to co-found Moveworks in June 2016.

Vaibhav started their career as a Stanford University Research Scientist before working for Aster Data as a Software Engineer. Having started ClearStory Data in 2011, they co-founded Moveworks in 2016.

Varun Singh

(President)

Varun worked for half a decade as SVP of Product at Sefaira before spending 2 years as Lead Product Manager at Facebook. They left in 2016 to co-found Moveworks.

Jiang Chen

(CTO of AI)

Jiang took a PhD at Yale in Computer Science before working as a Columbia Research Scientist and spending 7 years at Yahoo! and Google. After a year at Airbnb, they co-founded Moveworks.

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