Technical Customer Support Specialist, Webcargo

• Oh Romeo...you don’t need to be Shakespeare, but English proficiency is absolutely required alongside excellent communication skills
• Customer-oriented mindset
• As you can imagine, we’re pretty big on tech. We’re looking for self-motivated folks who got The Power to learn new tools/technologies independently
• Detail and process-oriented and organized and don’t mind when we use the word and instead of commas
• Flexibility to work rotating shifts which are planned ahead of time by the team in order to provide around the clock support. You will be assigned every 4 to 5 weeks to cover for a 1 PM - 10 PM shift. Cool if you eat cake during that shift. We do
• A wizard at working with remote teams, showcasing exceptional teamwork and a history of turning group efforts into success stories
• Ownership to work independently

Desirable

• As a Technical Customer Support Specialist, you will be our superhero technical expert on all our products, and you will use your expertise (superpowers) to turn our customers’ issues into ancient history.
• Our technology is what they see every day; you’re the person they turn to when they need support. And you’re damn good at it. Seriously. Like, really good at it
• We help our customers move goods (even ingredients for cake!) around the world. You’ll help them by being the front line
• Learn and know our products like the back of your hand so that you can answer customers’ questions and guide them through the system’s features and functionalities. Come to think of it, better than the back of your hand. Think about it - how well do you actually know the back of your hand?
• Acknowledge and resolve incoming customers' inquiries sent through Emails or chats so well that they’ll be sending you flowers next Valentine's Day
• Use different methodologies to investigate issues, identify root causes, implement needed solutions, and take action items to prevent issues from recurring
• Grab those Tarot cards. You’ll anticipate customer issues and address them proactively
• Escalate system or customer issues to internal teams. You’ll be working alongside our Development, System Reliability Engineers, Product, Customer Success, and Data Services teams to provide customer support across different business units. Hey, maybe they’ll bring cake to a meeting. We’re kinda big on the cake thing
• Ensure providing excellent service standards by applying best practices
• Create needed documentations to share knowledge internally and externally. Everywhere, really

• Please submit your CV in English