Regional Director of Customer Success, Wiz
AMER Central & East
$214.4-238.4k
Offers EAP and Equity
Cloud security company
Be an early applicant
Cloud security company
501-1000 employees
Be an early applicant
$214.4-238.4k
Offers EAP and Equity
501-1000 employees
Company mission
To help organizations create secure cloud environments that accelerate their businesses.
Role
Who you are
- 10+ years of leadership experience, running blended teams in the cybersecurity, containers, and/or cloud computing markets
- Knowledge of cloud computing and ideally, hands-on experience with building and operating cloud infrastructure
- A highly consultative and strategic mindset, setting audacious goals, and innovating to achieve them
- Proven track record of working with customers at CxO, VP, and Director level in a Customer Success, TAM, and/or Professional Services role, including managing customer escalations and balancing customer expectations with design and business requirements
- Excellent written and verbal communication skills
- Strong organizational and time management skills
- Thorough understanding of cloud platform features, capabilities, and best practices for securing and building on the cloud
- Ability to thrive in ambiguity and be a self-starter, self-directed, and independent thinker
- Ability to multitask and work in a fast-paced environment
What the job involves
- As the Regional Director of Customer Success, AMER Central & East at Wiz, you will report to the Senior Director of Customer Success for Americas
- You will lead multiple teams of Technical Account Managers (TAMs), both in an assigned and monetised capacity as well as a Scaled TAM team
- You will also lead a regional team of Customer Experience Managers (CEMs) who are reserved for our largest and most strategic customers
- CEMs provide a vital strategic overlay in our most complex customers
- All roles and customers will be aligned to the Central & East region
- The mission of the team is to secure our customers’ cloud environments and help them realize the value of their investment in Wiz
- We achieve this by ensuring fast and complete deployment, full adoption of all purchased items, and delivering against pre-agreed and tracked outcomes
- TAMs and CEMs lead the customer journey and are passionate advocates of the power of Wiz and the visibility and control we provide across the entire multi-cloud ecosystem
- They are relentless in eliminating cloud risk through the democratization of security, ensuring all relevant teams are integrated and collaborative via the Platform
- Lead teams of TAMs and CEMs, aligned to all customers in the region, and provide coaching, mentoring, and inspiration to your management layer and the wider team
- Act as the voice of the customer in your region, celebrating success and raising risk early and often
- Be an integral part of the region’s Extended Leadership Team, collaborating and contributing with cross-functional leaders on all matters related to the success of the region
- Be both accountable and responsible for a set of metrics and KPIs such as deployment time, product adoption, health score, and customer security risk. Relentless strive to surpass targets
- Continually push for more adoption of Wiz through the full adoption of the Platform and driving democratization of security
- Work with your Customer Success global peers to create and execute a global strategy of excellence
- Serve as a point of escalation in any critical situation related to your customer base
- Be technically astute and highly capable with the Wiz Platform, Cloud Computing, Cyber Security, and the broader IT ecosystem, such that you can guide and advise your teams and your customers as needed
- Advise customers on cloud security best practices and help secure their deployments by being proactive throughout their journey with Wiz
- Be proactive with our Partners and our Channel team to ensure successful customer outcomes
- Be a passionate advocate for our post-sales customer experience and be on hand to articulate to prospects the value of our Support packages
- Keep up to date with Cloud and Cyber Security trends, as well as our product roadmap, enabling you and your teams to anticipate future customer needs
Our take
Originally founded in Israel – a hotbed for rapid growth cybersecurity companies of late – Wiz hit the headlines when it became the world’s fastest growing software company in Summer 2022. Incredibly, the company clocked up $180 million in annual recurring revenue in under two years since launching its first product, boasting major customers like Salesforce, Slack, BMW, and Asos.
It’s impressive enough that the startup was able to attract hundreds of millions in investment so early in its lifespan, but the fact that it was co-founded by a team of former Microsoft executives no doubt helped on this front. However, to generate this kind of revenue so soon is extremely rare.
The company has fueled its growth with aggressive hiring and product expansion, adding modules for Container and Kubernetes security, DSPM, and CDR - enabling organizations to further consolidate their cloud security program into a single, fully comprehensive platform.
Following its early 2023 Series D funding round, the company has reached a $10 billion valuation, officially making it the world's largest cybersecurity unicorn and it is the fastest SaaS company to achieve such a valuation.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2024
$1bn
SERIES E
Feb 2023
$300m
SERIES D
Total funding: $1.9bn
Company HQ
Chelsea, New York, NY
Leadership
Assaf Rappaport
(CEO)Previously co-founded and was CEO of security SaaS Adallom (acquired by Microsoft in 2015). Subsequently spent four years at Microsoft as a General Manager, first of Cloud Security, then R&D Israel.
Ami Luttwak
(CTO)Was the co-founding CTO of Adallom, next joining Microsoft as CTO of the Cloud Security Group, before becoming CTO of R&D Israel.
Yinon Costica
(VP of Product)Was also Adallom's VP of Product. Joined Microsoft as Partner Director of Product Management, Cloud Security after its acquisition of Adallom.
Roy Reznik
(VP of R&D)Is also the Co-founder & Master Distiller at Kataro Distillery. Before this they worked as Principal R&D Group Manager for Microsoft, joining the company from Adallom whom they co-founded.
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