Lead Product Manager, SeatGeek
Native Mobile
$152-220k
+ Equity stake
More information about location
Ticketing platform for live events
Be an early applicant
Ticketing platform for live events
501-1000 employees
Be an early applicant
$152-220k
+ Equity stake
More information about location
501-1000 employees
Company mission
To power a new, open entertainment industry where fans have effortless access to experiences, and team, venues, and shows have seamless access to their audiences.
Role
Who you are
- 8+ years of product management experience with a strong track record shipping native mobile products (iOS and/or Android) at scale
- Deep expertise in engagement and retention — you’ve built habit-forming loops, push notification programs, personalization systems, or lifecycle features that measurably improved retention and frequency metrics
- Fluency in iOS and Android platform capabilities and guidelines — you understand HIG and Material Design well enough to hold your own with designers, know the constraints and opportunities from push to widgets to on-device ML, and have a strong point of view on how platform conventions should shape the SeatGeek experience
- Hands-on experience with product analytics and attribution tooling (Amplitude, Firebase, Mixpanel, AppsFlyer, or similar) — you build your own dashboards and don’t wait for a data team to answer basic retention or funnel questions
- Comfort with the operational realities of mobile shipping — release management, feature flags, crash monitoring, and the judgment to call a rollback when it’s needed
- Strong customer empathy and a tasteful eye for great design and UX — you can tell the difference between a feature that delights and one that just ships
- A strong fluency with data: comfortable defining success metrics, diving into analytics, partnering with analysts to build cohort analyses, and making decisions from evidence rather than assumption
- Experience in both iterative, experiment-driven approaches and zero-to-one initiatives that have resulted in measurable business and customer impact
- Excellent communication and storytelling skills, with proficiency in modern prototyping tools like Claude, Figma Make, Loveable or similar to communicate ideas effectively to cross-functional partners
- Proven ability to lead cross-functional teams toward ambitious goals with urgency and clarity
- Ideally, experience with marketplace or ticketing products, or consumer apps in entertainment, sports, or travel where emotional purchase decisions and infrequent usage are core challenges to solve
- Ideally, experience with products that leverage machine learning or AI-powered personalization to surface the right content or recommendation at the right moment
- 5+ years as an engineer in a role that focused on writing code
- A foundation of technical excellence that your team can look up to
- Knowledge of the technology industry to help your team make good tooling and framework decisions, setting them up for success
- You understand how to lead by setting context and facilitating collaboration between cross-functional partners in product, design, engineering, and leadership
- Product-minded engineering experience, especially products that span native mobile, web, and backend systems
- Experience working in both consumer and enterprise products, as this role uniquely owns fan experiences and rightsholder experiences
- Experience in the sports technology industry is preferred, but not a requirement
What the job involves
- We are looking for a Lead Product Manager to own the native mobile experience, the iOS and Android apps, which are key to millions of fans discovering, shopping for, and attending live events
- This is a high-impact, high-visibility role at the intersection of consumer product, platform technology, and fan engagement
- Beyond getting fans to their first great experience, your most important mission is bringing them back
- You’ll help define how we build habits, deepen loyalty, and make SeatGeek the first app fans reach for when a new tour drops, a playoff run begins, or a spontaneous night out calls
- From home screen real estate to personalized push moments to post-event features that extend the thrill, you’ll help architect the full loop that turns one-time buyers into lifelong fans
- You’ll own a surface that lives in fans’ pockets, competes for their attention alongside every other app, and has to earn its place every single day
- Own the vision and strategy for SeatGeek’s native iOS and Android apps — from first open to post-event — creating a cohesive experience that earns a permanent place on fans’ home screens
- Build and execute a roadmap that drives repeat engagement: push notification strategy, personalized content surfaces, re-engagement flows, loyalty mechanics, and native platform capabilities like Live Activities, widgets, and app clips
- Alongside engineering, design, and data science counterparts, drive execution across a mix of fast iterative tests and larger differentiated bets that grow MAU, session frequency, and retention
- Use behavioral data, user research, and mobile platform insights to identify engagement gaps and design experiences that create habitual, high-frequency use
- Partner with marketing and CRM to align in-app experiences with owned-channel campaigns, ensuring push, email, and in-app touchpoints work as a cohesive system rather than isolated efforts
- Partner with marketing and ux to own SeatGeek's presence in the App Store and Google Play — store listing optimization, ASO keyword strategy, screenshot and preview creative, and ratings and review management — treating discoverability as a core growth lever alongside paid and owned channels
- Partner with analytics and engineering on release cadence and app health: track crash-free session rates and performance regressions, coordinate go/no-go decisions, and exercise feature flag and rollback discipline when a release needs to pause
- Stay ahead of the mobile platform curve — iOS and Android capabilities, HIG and Material Design guidelines, and how AI and on-device intelligence can create more personal, timely fan experiences
- Build and maintain strong relationships with internal stakeholders in marketing, partnerships, and operations — advocating for native experiences that compound engagement over time
- Evangelize the native mobile fan experience across the company: share learnings, celebrate wins, and connect native mobile strategy to broader business outcomes
- Provide mentorship to junior product team members and contribute to enhancing our product team culture and best practices
- Our stack:
- You absolutely do not need experience with all of these, but we thought you might be curious. Tools can be learned, so we care much more about your general engineering skill than knowledge of a particular language
- Client Platforms: iOS, Android
- Languages: Python, Swift, Kotlin
- Version control: Git (Gitlab)
- Feature Flag/Experimentation: Eppo
- Product Analytics/Reporting: Mixpanel, Looker, Hex
- App Distro for Testing: Firebase, TestFlight
- Design: Figma
- Other Product Management Tools: Claude, ChatGPT, Productboard, JIRA
Our take
For many fans, buying tickets online can be a time-consuming and frustrating process. SeatGeek is setting out to ease this problem by powering an open entertainment industry that provides fans with greater access to experiences, while enabling teams, venues, and shows to have seamless access to their audiences.
SeatGeek launched with a laser-sharp focus on creating a customer-oriented ticketing marketplace for sports and live events. Its commitment to optimizing fan experience has helped distinguish the company from rivals, such as Ticketmaster and Live Nation, with its expanding suite of simple features that have made it the highest-rated and most trusted ticketer.
SeatGeek has secured integration partnerships with Facebook, Spotify and Snapchat, and has an impressive client list that includes the Dallas Cowboys, Manchester City FC, and the Brooklyn Nets. It continues to onboard enterprise clients, expand its international presence and release new products such as "Next Fan Up", positioning it well for future success.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Aug 2022
$238m
SERIES E
Apr 2017
$76.1m
SERIES D
Total funding: $417.3m
Company benefits
- Benefits: We provide access to high-quality health insurance coverage, ample paid time off, and a matching 401k program.
- Parental leave: Congrats on welcoming a bundle of joy into your life! We offer 16 weeks of leave in a 12-month period.
- Subscriptions: Health and wellness are incredibly important so we cover employee subscriptions to services like One Medical, Ginger.io and Headspace.
- Team events: Regular virtual team hangs & happy hours are essential, especially while we’re all working remotely. We also put our typical day-to-day work aside for company-wide hackathons 3-4 times per year.
- Ticket perk: SeatGeek employees receive a monthly ticket-purchase stipend for live events!
- Flexible work environment: Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely. A WFH stipend to support your home office setup.
Company HQ
Flatiron District, New York, NY
Leadership
Jack Groetzinger
(Co-Founder & CEO)Jack is also a Founding Partner at Founder Creative. Previously, he founded Scribnia and worked as an Associate Consultant at Bain & Company.
Russell D'Souza
(Co-Founder)Previously, Russell co-founded Scribnia and worked as an Analyst at Monitor Group.
Eric Waller
(Co-Founder & CTO)Eric previously co-founded Niqos where he worked as a Web Developer for 3 years. He also served as a Web Developer at Tickerhound and as a User Experience Engineer at Amie Street.
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