Operations Support Manager, HeliosX
Profitable HealthTech, multiple sites delivering medicine and skincare to users in US + UK
Open for applications
Profitable HealthTech, multiple sites delivering medicine and skincare to users in US + UK
501-1000 employees
Open for applications
501-1000 employees
Company mission
Creating a more confident world, where everyone can take control of their health to lead happier and healthier lives.
Role
Who you are
- Proven process improvement background from creation through to completion with demonstrable business impact
- Kaizen, 5S, Prince 2 or Lean Management methodology background preferred
- Good technical operations experience, with a proven track record of making a tangible and quantifiable positive difference such as client cost-savings, internal cost-savings or productivity increases
- Track record of successfully working with and influencing a range of stakeholders
- Experience of conducting quality assessments (desirable)
- Excellent communication skills
- A keen eye for detail, influencing others to ensure adherence to agreed processes and standards
- Ability to work with minimal resources and at times, independently to create and deliver improvements
- Data driven with the ability to master complex business problems coupled with analysis skills and the ability to confidently report progress to stakeholders
- Proven track record of working with ERP (such as SageX3) systems is a plus
- Advanced Excel / GoogleSheet skills
- IOSH managing safely (desirable)
What the job involves
- Over the next five years, you’ll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions
- You’ll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone
- HeliosX is seeking someone to own all improvement and innovation projects within the UK warehouse operations team via a combination of process improvement and project management techniques
- Working at our new, rapidly scaling site in Leamington Spa this is a unique opportunity to have a significant impact in a short space of time
- The role will be responsible for picking, packing and warehouse process optimisation, ongoing change projects along with leading new product implementation across pharmacy and fulfilment operations so you’ll get to work with a range of stakeholders and teams
- Working cross functionally and with teams to understand upcoming projects into operations and ensure these are seamlessly integrated
- Partner with the digital product team to coordinate system changes and to align request for changes to support operational changes / improvements
- Act as the POC for the upcoming ERP implementation
- Deep dive into current processes across all physical operations providing insight and improvement opportunities
- Review, research and implement solutions design and tech enhancement, clearly documenting return of investment and overall benefit
- Conduct detailed analysis of data available from internal systems to identify areas of opportunity
- Create and maintain an improvement tracker - keeping up-to-date ensuring measurable benefit for each improvement is quantified and documented
- Develop a Kaizen/5S culture with the UK Hubs operational team in conjunction with senior management team
- Build and maintain a full set of SOPs along with other operational leaders to create a global standard for each process within the operation
- Create visual management tools / prompts through the operation
- Maintain the UK Hubs Training matrix to ensure compliance and regular development updates
- Central database / source for all standard work documents, process flows, visual displays etc
- Facilities management, work alongside site leadership to ensure fire, safety, hygiene inspections and maintained
Our take
Generally speaking, the healthcare sector is slow to adopt new technologies. HeliosX bucks the trend, having been founded in 2013 to provide quicker, convenient access to medications through the use of cutting-edge tech.
HeliosX aims to improve the quality, accessibility and affordability of healthcare across the UK, US and Europe. With millions of customers worldwide, it operates across the medical, dermatology, and nutritional supplement sectors through its top-selling brands and products - Dermatica (personalised skincare brand), MedExpress (telepharmacy), Levity (prescription weight loss), ZipHealth (online medical consultations & pharmacy) and its men's health brand, RocketRx.
HeliosX has seen its global revenue rocket from £60m to £180m between 2023 and 2024. This growth is impressive for a company that has had no external funding, and it aims to accelerate its expansion in 2025 by moving into new territories.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Team energy
"Empathic and energetic team is what makes you feel good when you go to work Monday morning. Imagine how important it is if you work remotely! And I..."
Company benefits
- Monthly Socials
- Health Insurance
- Gym discount
- Flexible working
- £1,000 Annual Learning and Development budget
- Audible Subscription
- Pension Contribution
- 25 days holiday + UK Bank holidays
- Free HeliosX Products
Company values
- Build Team Excellence
- Putting Customers First
- Today Not Tomorrow
- Thinking Differently
- Act Like an Owner
- Keep it Simple
- Do More With Less
- Communicate Candidly
Leadership
Dwayne D'Souza
(Founder & Chairman of the Board)After graduating from the University of Cambridge and gaining experience as a Software Engineer and later in Algorithmic Trading, Dwayne founded HeliosX in 2013.
Stuart Peak
(CEO)Previously HeliosX's VP of Operations. Also worked at The Cambridge Code as an Operations Director, was a Strategy Consultant at PwC and an Operations Director at Oviva.
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