IT Support Specialist, Moonfare
4 days a week in office
Global private equity investment platform
Be an early applicant
Global private equity investment platform
201-500 employees
Be an early applicant
4 days a week in office
201-500 employees
Company mission
To lead a new era for private equity investing and open the door to higher returns for more people.
Role
Who you are
- A proven track record in an IT Support, Service Desk, or System Administrator role
- Strong hands-on troubleshooting skills for macOS (primary) and Windows environments
- Proven track record of working in a ticket-based support environment (e.g. , Jira Service Management), with a focus on SLA adherence and user satisfaction
- Hands-on experience using MDM solutions (Jamf Pro and Microsoft Intune) for device deployment and inventory management
- Competent in administering Google Workspace and supporting common startup tools (Slack, Zoom)
- Familiarity with Jira and Confluence from an agent/admin perspective (managing projects, permissions, and workflows is a plus)
- Familiarity with basic office network troubleshooting (WiFi, LAN, VPN, Video Conferencing hardware)
- Strong understanding of security best practices (MFA, password hygiene, phishing awareness)
- Basic ability to develop Bash/PowerShell scripts and a strong willingness to automate
- Excellent verbal and written English skills; you are able to explain technical concepts to non-technical stakeholders with empathy
- If you feel you do not meet all of the requirements, we still encourage you to apply!
What the job involves
- Join Moonfare as we continue to transform the global Private Equity investment landscape
- We’re looking for a service-oriented IT Support Specialist to support our internal IT function, execute scalable processes, and drive operational excellence across our business
- This is an opportunity to support our IT infrastructure, collaborate across departments and locations, and help shape the future of our technology operations
- Assist in maintaining Moonfare’s IT infrastructure across current and future office locations, acting as a “hands-on” specialist for technical issues
- Staff the internal IT Support team, acting as the primary point of contact for colleagues across multiple time zones to troubleshoot hardware, software, and connectivity issues
- Execute the onboarding and offboarding process, ensuring new "Moonfarians" have their hardware, accounts, and access rights ready on Day 1
- Manage the physical and digital inventory of IT assets (Mac/Windows), handling procurement logistics, distribution, and repairs
- Administer user access and identity via our SSO and IdP solutions, ensuring strict adherence to security policies and data protection standards
- Support the management of our workplace tools (Google Workspace, Slack, Zoom, Atlassian), troubleshooting user issues and configuring settings
- Create and update internal knowledge base articles and "How-to" guides to empower employees and increase self-service efficiency
- Manage our suite of workplace applications and tools, both internal and third party, assessing and implementing new solutions that scale with the business
- Oversee all IT hardware assets, from procurement to distribution, ensuring smooth day-to-day operations
Our take
Many high-level investment opportunities are solely reserved for financial institutions. This means that top-tier equity funds are completely out of reach for most private investors. Moonfare solves this problem by giving individuals access to institution-level investing.
Moonfare's platform allows investors to participate in funding rounds offered by some of the biggest investing companies, including The Carlyle Group and Tiger Global. The company offers investment opportunities with investment minimums as low as €50,000, which is about 100x less than the traditional minimum. So, while not everyone can afford to make investments through the company, a much larger pool of people have the ability to enter private markets.
Moonfare is headed up by an impressive team of KKR, BlackRock, Amazon and J.P. Morgan alums, which adds significant credibility to its product. The platform has also grown considerably since launching and more recently partnered with Fundcraft to enhance its digital infrastructure, automate fund administration, KYC, and capital call processes. This integration enables eligible investors to register and invest directly online in minutes, an exciting feat which will surely catch the eye of many investors.
Steph
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2023
$15m
SERIES C
Mar 2022
$35m
SERIES C
Total funding: $217.2m
Company benefits
- Attractive compensation: We benchmark our compensation against other Fintechs and aim to pay at the 75th percentile.
- Relax and Recharge: You start your career at Moonfare with 25 vacation days and earn one extra day per year of tenure. Additionally, we have company-wide days off on different occasions.
- Growth budgets: Each full-time employee receives a minimum of €1,500 growth budget/ year that can be used for seminars, coaching, certification or other things that fosters your growth.
- Free daily lunches: On top of snacks, fruits, cereals and drinks, we offer lunch in our Berlin office and generous lunch budgets in our other offices.
- Mental health support: Our mental health platform nilo.health gives all employees access to online counseling, daily meditations and mindfulness workshops.
- Other benefits: We also offer a variety of other benefits like company parties and events, a referral bonus of €2,000, spontaneous company-wide vacation and company merch.
Company HQ
Mitte, Berlin, Germany
Leadership
Dr Steffen Pauls
(Co-Founder, CEO & Chairman)Previously worked as a Project Leader at the Boston Consulting Group, and as Managing Director & Head of Germany at KKR. Has founded companies such as MOMENTAR and 7 Global Capital.
Alexander Argyros
(Co-Founder & Board Member)Co-founder of BlueLayer. Previously co-founded Somuchmore where they served as the Managing Director. They have also spent time at KKR and J.P. Morgan as an Associate.
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