Customer Success Specialist, Wecasa
German Speaker
3 days a week in office
In-home beauty, hair, massage and cleaning services
Be an early applicant
In-home beauty, hair, massage and cleaning services
201-500 employees
Be an early applicant
3 days a week in office
201-500 employees
Company mission
To make a positive impact on people’s lives by bringing ease, convenience, and a fresh approach to at-home, on-demand treatment services.
Role
Who you are
- You truly listen (really listen—not like Ross falling asleep while reading Rachel’s letter / +1 if you get the reference) and know how to present the right arguments at the right time
- Your energy is contagious, and you’re not afraid to think outside the box to find THE perfect solution
- You know how to reassure and convince users who may have been disappointed that yes, everyone deserves a second chance—including Wecasa!
- Recent graduate in business, customer relations, or another relevant field, with a first successful experience in customer relations
- Fluent in French, both spoken and written
- Trilingual in German, English, and French: you must be able to communicate with German-speaking clients and professionals, as well as your international colleagues!
- Autonomous and proactive—you’re not afraid to challenge existing processes
- You never lose sight of your goal: building loyalty among partner professionals and clients
- You know which argument to use and when to use it
- You are as organized as Monica (yes, another Friends reference) and as patient as Leonard (Big Bang Theory—if you know, you know)
- You adapt to different people and thrive on challenges
What the job involves
- Represent Wecasa to our various audiences (professionals and clients): support them, meet their expectations, and do everything possible to fulfill their needs
- Onboarding professionals: guide new Wecasa partner pros, follow up with them over time to ensure a successful partnership, and engage them with the Wecasa brand (encouraging them to train, attend Welcome sessions, or participate in events designed for them)
- Ensuring the quality and reliability of our professional network: through detailed monitoring of key indicators and phone interactions, ensuring a high-quality service for Wecasa clients
- Customer retention: pitch and build loyalty among Wecasa clients, convincing them that everyone deserves a second chance! Especially in cases of dissatisfaction or disputes, which must be closely monitored
- As part of a team of five Customer Success Specialists, you are committed to making the Wecasa experience essential for our professionals and successful for our clients
- You take care of our partners so that, in turn, they can pamper our clients. It’s a virtuous, positive, and caring cycle to which you actively contribute!
Application process
- Interview with an HR team member
- Interview with Tiphaine, Team Leader Success
- Case study with Tiphaine
- Meeting with Lucile, Head of CS
Our take
The global wellness market has exploded in recent years, with McKinsey estimating it to be worth $1.5 trillion. Not only this, growth shows no signs of slowing down, with annual growth recorded as high as 10%. Opportunities for companies in this sector have, therefore, never been higher.
Treatments like massages, facials, and hair make up a sizeable chunk of this market, but in recent years the traditional brick-and-mortar salon model has struggled greatly. Providers are increasingly finding that consumer habits have shifted, with many consumers now demanding treatments that fit around more busy lifestyles and a growing work-from-home culture.
Wecasa offers a solution to this. Its platform is essentially a marketplace for local hair, beauty, massage, and cleaning professionals, all of whom offer at-home treatments for Wecasa's customers.
By taking advantage of this rising trend, it's no surprise that Wecasa has seen impressive growth since its founding in 2015, and as a result, the company has received considerable funding, Wecasa is now targeting expansion, both in its current French and UK markets, and then into entirely new European countries.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2024
$19m
GROWTH EQUITY VC
Jul 2021
$17.7m
EARLY VC
Total funding: $43.1m
Company benefits
- A caring work environment, based on collaboration and in which you will be able to learn and evolve quickly
- BSPCEs to fully participate in the Wecasa project
- 5 weeks of paid leave as well as 6 RTT
- A good level of mutual insurance (50% covered by Wecasa)
- 50% of the transport ticket covered by Wecasa or soft mobility package of €400
- The possibility of teleworking 2 days a week
- A budget of 200 euros to equip your home office
- Your subsidized lunches with a restaurant card (9€/day worked - 5 euros covered by Wecasa)
- Cleaning services, massage, hairdressing, sports coaching, etc. offered to you every month
- An international environment to work on your best English accent
- Regular events and an annual seminar
Company values
- Kindness
- Freedom
- Efficiency
- Standards
- Trust
Company HQ
Goutte d'Or, Paris, France
Articles
Leadership
Pierre André
(Co-Founder & COO)Has a background in tech and energy, having worked as Director of Operations at Quelle Energie and as a Business Development Manager at ETC Metrologie.
Antoine Chatelain
(Co-Founder & CEO)They are a co-founder and ex-CEO of Quelle Energie and ex-Deputy CEO of Effy.
Anne-Emilie Prévot
(Co-Founder)They worked as a Web Developer at Ecoles Aries and Auto-entrepreneur.
Fabien Nendaz
(Co-Founder)They were previously an R&D Engineer at Mauna Kea Technologies.
Julien Lestavel
(Co-Founder & CTO)They spent over 8 years as CTO at Quelle Energie.
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