Technical Account Manager, Alteryx

$106-121.2k

Salary applicable to California, Colorado, Washington, Texas, and Rhode Island applicants, may vary for other locations

SQL

MongoDB

AWS

GCP

Tableau

Salesforce

Power BI

Qlikview

Qlik

Alteryx

Senior and Expert level

Remote from US

More information about location

Analytics & data science automation

Job no longer available

Analytics & data science automation

1001+ employees

B2BArtificial IntelligenceAnalyticsBusiness IntelligenceAutomation

Job no longer available

$106-121.2k

Salary applicable to California, Colorado, Washington, Texas, and Rhode Island applicants, may vary for other locations

SQL

MongoDB

AWS

GCP

Tableau

Salesforce

Power BI

Qlikview

Qlik

Alteryx

Senior and Expert level

Remote from US

More information about location

1001+ employees

B2BArtificial IntelligenceAnalyticsBusiness IntelligenceAutomation

Company mission

To put data and AI to work for the Intelligent Enterprise.

Job

Company

Role

Who you are

Bachelor's degree in computer science, engineering, business, or a related quantitative field
5+ years of experience engaging directly with customers through Success, Support or other engagement model required
2+ years of technical customer support experience required
Excellent written and verbal communication skills with the ability to communicate technical concepts to non-technical users, as well as collaborate with cross-functional teams including Sales, Customer Success, and Product Management/Engineering
Comfort communicating and presenting at any level of a company: from C-level to Line-of-Business user, from Support Engineer to VP of Engineering
Experience with Alteryx Platform or related technologies (Databricks, Knime, Qlik, Dataiku, Microsoft, etc.) preferred
Experience with database systems (SQL, MongoDB, etc) preferred
Experience with SalesForce or other CRM software preferred
Experience with Cloud Platforms (AWS, Google Cloud, etc) preferred
Experience with AI a plus
Experience with visualization tools such as Tableau, Qlikview, PowerBI a plus
Experience with languages (SQL or similar technology, shell scripts, command line, or related) is a plus
Ability to travel up to 10% required

What the job involves

The Technical Account Manager (TAM) partners with Subscription Support customers to ensure satisfaction, drive case resolution, and assist with proactive support of their Alteryx Platform (Designer, Server, Promote, Connect, Designer Cloud, Intelligence Suite, AutoInsights)
The TAM is the lead technical resource for the overall Support effort, technical initiatives, and any escalations for their accounts
They work with key stakeholders within the account and are responsible for efficient internal and external communications to maintain healthy Support activities
Collaborate within Support, Product, Development, Sales and Customer Success to identify customer issues: Act as the primary technical liaison between customers and other Alteryx departments through resolution, usage, and enablement
Partner with customers and help them optimize and expand their use of Alteryx software through successful proactive support activities
Develop thorough understanding of the customers’ Alteryx Platform usage and configuration, maintain clear documentation for communication to other teams within the Support organization
Provide comprehensive guidance through environment upgrades with customers, minimizing production downtime and maximizing customer satisfaction with the Alteryx Platform
Identify recurring trends in customer’s Support usage and deliver guidance toward resources that may address common issues
Provide support on user cases by partnering with Support and escalating as necessary. Maintain ownership of escalation through resolution, ensuring clear communication between all relevant channels during the escalation itself
Monitor and maintain quality on all cases for their accounts, specifically: ensure all cases are properly documented, that SLAs are met, and that resolution occurs in a timely manner
Maintain clear and consistent documentation on all customer activities/entitlement delivery through Gainsight and Financial Force tracking
Keep customers informed of product roadmaps and provide customer feedback to internal teams as necessary

Our take

Alteryx brings a suite of tools to automate data driven processes on a large scale, massively speeding up data based procedures. The system also uses AI to analyse data and provide insights to enable rapid decision making.

What Alteryx does differently from other data science tool developers is focus on the accessibility of its software, taking a low code/no code approach. This allows for greater collaboration between people with differing skill sets, speeding up processes for its users.

The business has made some strategic partnerships over time, most notably with Snowflake and Blue Prism. And with AI becoming more, Alteryx is projected to make major inroads in its market as more companies turn to automated solutions for data analysis.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

51% employee growth in 12 months

Glassdoor (3.5)

Trustpilot (2.4)

Company

Funding (last 2 of 4 rounds)

Oct 2015

$85m

SERIES C

Oct 2014

$60m

SERIES B

Total funding: $217m

Company HQ

Irvine Business Complex, Irvine, CA

Leadership

Dean Stoecker

(Executive Chairman)

Dean began his career as a Sales Manager at D&B and Strategic Mapping for 6 years, before working as CEO of SRC for 13 years. In 1997, he co-founded Alteryx, serving as CEO from 2010, and has been Executive Chairman since 2020.

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