Sales Support Specialist, StrideUp
Discretionary bonus available
Ethical and Shariah-compliant home finance
Open for applications
Ethical and Shariah-compliant home finance
21-100 employees
Open for applications
Discretionary bonus available
21-100 employees
Company mission
To redefine the standard of Islamic financial services.
Role
Who you are
- We are seeking a Sales Support Specialist, ideally with mortgage industry experience, who is eager to pivot into Islamic Finance
- The ideal candidate will combine an understanding of the mortgage market with a natural flair for customer service, and a genuine passion for delivering Shariah-compliant home finance to our customers
- Proven experience in customer support or sales support, ideally within financial services, mortgages, or a fast-paced fintech environment
- Confident communicator with a natural ability to engage, persuade, and build rapport with customers
- Strong attention to detail—you’ll be managing documents and ensuring accuracy in case preparation
- Ability to work in a fast-paced environment, juggling multiple customer queries and tasks
- Target-driven mindset with a focus on moving customers through the sales journey
- Proficiency in Google Workspace and CRM systems (Salesforce experience is a plus)
What the job involves
- This is a unique opportunity to join a pioneering financial services provider in the Islamic finance sector
- As part of our team, you will be the first point of contact for StrideUp customers. You’ll be using phone, email and webchat to nurture enquiries and guide our customers through their application journey, ensuring a seamless and values-aligned customer experience
- Engage customers via Webchat, email, and inbound inquiries, ensuring quick and professional responses
- Manage the email inbox, handling customer queries and directing them efficiently to the right team
- Convert inbound leads into active applications by identifying customer needs and guiding them through the next steps
- Encourage and nurture customers to move forward—following up with interested clients and overcoming objections to help them make informed decisions
- Deliver an outstanding customer experience by being personable, persuasive, and knowledgeable about StrideUp’s products
- Collect, review, and package customer documents to ensure cases are complete and ready for a formal assessment
- Manage booking systems to schedule advice appointments, ensuring customers are efficiently booked in
- Track and report on the conversion funnel, from an initial inquiry through to the customer getting their keys to a new home
- Provide general administrative support to the Sales team to keep processes running smoothly
Salary benchmarks
Our take
For many in the UK, owning a home feels out of reach, especially for those looking for a halal alternative to a mortgage. Traditional home loans often don't align with Islamic financial principles, and that can leave Muslims with few ethical options for buying a home. Add in strict lending criteria and confusing jargon, and it's easy to see why home ownership can feel frustrating and unfair.
StrideUp offers Sharia-compliant Home Purchase Plan that let people buy or refinance a home without compromising on values. Its model is built around fairness, clarity and flexibility, with no interest, no hidden fees, and no complicated terms. Making its a smooth, inclusive option.
So far, StrideUp has helped thousands of people on their path to home ownership, including many who were turned away by traditional lenders. With big plans to grow into a full digital Islamic bank, StrideUp is truly redefining what ethical finance can look like in the modern world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Nov 2017
$2.2m
SEED
Total funding: $2.2m
Company benefits
- 25 days annual holiday
- Annual L&D budget
- 3% pension contribution
- Monthly socials
- Central London location
- Friendly and informal startup environment with a focus on performance and impact
Company HQ
Farringdon, London, UK
Leadership
Sakeeb Zaman
(Co-Founder & CEO)After studying at the University of Oxford, Sakeeb joined Deutsche Bank in 2008, before founding GammaTrace in 2014. He co-founded StrideUp in 2016, serving as CEO since then.
Rohan Trivedi
(Co-Founder)Prior to co-founding StrideUp, Rohan spent 9 years at Deutsche Bank as Vice President and then Director or Capital Markets.
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