Sales Support Specialist, StrideUp

Salary not provided

Discretionary bonus available

Salesforce

Google Workspace

Mid and Senior level

London

Home financing for first-time buyers

Open for applications

Home financing for first-time buyers

21-100 employees

FintechPropertyB2BMortgagesReal EstateFinancial Services

Open for applications

Salary not provided

Discretionary bonus available

Salesforce

Google Workspace

Mid and Senior level

London

21-100 employees

FintechPropertyB2BMortgagesReal EstateFinancial Services

Company mission

StrideUp's mission is to help a generation of young, aspirational buyers take their first step onto the property ladder by building innovative products and by leveraging technology to simplify the customer experience.

Job

Company

Role

Who you are

We are seeking a Sales Support Specialist, ideally with mortgage industry experience, who is eager to pivot into Islamic Finance
The ideal candidate will combine an understanding of the mortgage market with a natural flair for customer service, and a genuine passion for delivering Shariah-compliant home finance to our customers
Proven experience in customer support or sales support, ideally within financial services, mortgages, or a fast-paced fintech environment
Confident communicator with a natural ability to engage, persuade, and build rapport with customers
Strong attention to detail—you’ll be managing documents and ensuring accuracy in case preparation
Ability to work in a fast-paced environment, juggling multiple customer queries and tasks
Target-driven mindset with a focus on moving customers through the sales journey
Proficiency in Google Workspace and CRM systems (Salesforce experience is a plus)

What the job involves

This is a unique opportunity to join a pioneering financial services provider in the Islamic finance sector
As part of our team, you will be the first point of contact for StrideUp customers. You’ll be using phone, email and webchat to nurture enquiries and guide our customers through their application journey, ensuring a seamless and values-aligned customer experience
Engage customers via Webchat, email, and inbound inquiries, ensuring quick and professional responses
Manage the email inbox, handling customer queries and directing them efficiently to the right team
Convert inbound leads into active applications by identifying customer needs and guiding them through the next steps
Encourage and nurture customers to move forward—following up with interested clients and overcoming objections to help them make informed decisions
Deliver an outstanding customer experience by being personable, persuasive, and knowledgeable about StrideUp’s products
Collect, review, and package customer documents to ensure cases are complete and ready for a formal assessment
Manage booking systems to schedule advice appointments, ensuring customers are efficiently booked in
Track and report on the conversion funnel, from an initial inquiry through to the customer getting their keys to a new home
Provide general administrative support to the Sales team to keep processes running smoothly

Salary benchmarks

Our take

Founded in 2018, StrideUp is simplifying the property buying process for first-time buyers. Using technology and data, it aims to open a new route to homeownership and a better way to invest in property.

By allowing buyers to purchase the amount of the mortgage they can afford upfront, users are able to get on the property ladder earlier. Its platform allows customers to apply with minimum fuss, directly on the website, with advice at any time. This process also removes the traditional inefficiencies associated with shared ownership models. With just a 10% deposit, customers could own up to 80% of the property, leaving the remaining 20% for whenever they're ready to pay.

After purchasing a home with a minimum 10% deposit, users make monthly payments and can increase their ownership at any time - or of course replace StrideUp with another finance provider. StrideUp recognises that revolutionising how the mortgage market works for customers is not going to be an easy task, but they are committed to achieving this mission through its dedicated and focused team.

Steph

Company Specialist at Welcome to the Jungle

Insights

Trustpilot (4.3)

Company

Funding (1 round)

Nov 2017

$2.2m

SEED

Total funding: $2.2m

Company benefits

Pension
Training budget
22 days holiday (excl. bank holidays)
An ability to accommodate flexible working practices
Team lunches
Regular events

Company HQ

Farringdon, London, UK

Leadership

Sakeeb Zaman

(Co-founder & CEO)

After studying at the University of Oxford, Sakeeb joined Deutsche Bank in 2008, before founding GammaTrace in 2014. He co-founded StrideUp in 2016, serving as CEO since then.

Rohan Trivedi

(Co-founder)

Prior to co-founding StrideUp, Rohan spent 9 years at Deutsche Bank as Vice President and then Director or Capital Markets.

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