Senior Software Engineer, ServiceNow
$140.7-239.2k
+ variable/incentive compensation
2 days a week in office (Santa Clara, CA)
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$140.7-239.2k
+ variable/incentive compensation
2 days a week in office (Santa Clara, CA)
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- Experience integrating or working with AI/ML models (eg. LLM)
- 6+ years of experience in full stack development with JavaScript, HTML, CSS
- Solid understanding of web security best practices and performance optimization
- Experience with any of the modern UI frameworks like Angular, React
- Passion for JavaScript, the Web as a platform, and building reusable, component-driven architectures
- Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
- Strong design, collaboration and communication skills to work cross-team around the org
- This role is a flexible work persona, requiring a minimum of 2 days in office in our Santa Clara headquarters location
- This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered
What the job involves
- ServiceNow is looking for a full stack senior software engineer to join the Customer Service Management (CSM) team, where innovation meets collaboration!
- This is an exciting opportunity on a newly formed team building a new product from scratch!
- We’re assembling a new, cross-functional team to build a next-generation product powered by cutting-edge AI technologies.
- As part of this early-stage initiative, you’ll help shape not just the product, but the team, culture, and roadmap from the ground up
- Full Stack Engineer with good experience in JavaScript and server-side JavaScript technologies to join our application engineering team
- Design, build, and deploy software for a brand-new AI-driven product
- Collaborate closely with product managers, designers, and AI researchers to turn early concepts into working prototypes and scalable systems
- Integrate AI/ML models (e.g., LLMs) into a user-facing product
- Build high-quality, clean, scalable and reusable UI code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
- Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users
- Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
- Contribute to the design and implementation of new products and features while also enhancing the existing product suite
- Be a mentor for colleagues and help promote knowledge-sharing
- Focus on highly reusable and modular UI/UX frontend components and patterns to accelerate other development teams and customers
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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