Director of Customer Success, Seso
Workforce platform focusing on the agricultural industry
Open for applications
Workforce platform focusing on the agricultural industry
101-200 employees
Open for applications
101-200 employees
Company mission
To build the premier platform for agribusiness to hire and manage their workforce and improve the lives of agricultural workers.
Role
Who you are
- 3+ years of Progressive Customer Success Leadership experience in a fast-paced environment; experience in SaaS and/or a start-up environment strongly preferred
- Superior operational and project management skills. You’re not afraid of building, launching, and iterating on the right processes
- Ability to work with a non-technical group of customers who are interested in using software to improve their own operations
- Experience working across multiple customer segments from SMB to Mid-Market to Enterprise
- Ability to navigate complex and emotional situations in a professional manner
- A proven track record of success in process management and a displayed technical aptitude
- Excellent organizational skills and ability to prioritize, delegate, multi-task and execute
- Superior communications skills (presentation, written, & verbal) in order to communicate effectively across levels and organizations
- Ability to travel up to 25%
- Experience in HR-tech a plus
- Bi-lingual (English and Spanish) a plus
What the job involves
- You’ll work closely with sales to make a smooth handoff, with product to drive customer value and efficiency, and with operational teams to ensure that every part of the customer journey is working together
- Drive Customer Success Outcomes:
- Maintain high renewal rates and increase opportunities for expansion
- Ensure that customers understand the value that they’re getting from Seso’s software and services
- Enhance future lifetime value via increased product adoption, customer satisfaction, and improved health scores
- Drive new business growth through advocacy and reference-ability
- Enhance Effectiveness and Efficiency:
- Help hone the customer experience by continuing to define processes and identify opportunities for improvement
- Identify the highest value activities and ensure that process exists around them
- Utilize and optimize Customer Success Management tools including Salesforce.com
- Measure Effectiveness of Customer Success:
- Define operational metrics, establish a tracking system, and review cadence within the team
- Share metrics with the executive team, cross-functional peers, and the company
- Lead a World-Class Customer Success Team:
- Foster collaboration within the team and across the customer lifecycle
- Encourage continuous learning
- Embody a culture of service excellence, leading by example and instilling accountability by setting clear expectations and measuring results
- Inspire Customer Success Across the Company:
- Foster a company-wide culture of Customer Success
- Align with Marketing on client engagement strategies
- Collaborate with Product on driving the product roadmap
- Coordinate with Sales on cross-selling and upselling, emphasizing retention
- Work with Finance on measurement and forecasting
- Collaborate with the Executive Team on key metrics and objectives
- Enhance the company-wide customer feedback loop
Our take
Sweeping changes to migration policy have created a dramatic labor shortage in the US agriculture industry. This has had significant knock-on effects on farmers, the communities they support, and the economy as a whole. Seso is setting out to help solve this problem with its innovative agricultural workforce platform.
Seso was founded by two former analysts who turned their expertise towards the underserved agricultural industry. Working to address labor shortages, Seso is streamlining the H-2A visa process for workers, giving farms access to a large network of legal migrant workers. The company is looking to develop and deploy more services for the workers themselves, as well as for their employers. This will create an impressively wide range of revenue lines for Seso moving forward.
With pressures on producers continuing to mount, demand for solutions like Seso's is likely to grow in the next decade. The company is well-positioned to take advantage of this trend, but it faces significant competition from larger H-2A worker program providers. As such, diversification will be key to Seso's continued survival.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2024
$26m
SERIES B
Apr 2022
$25m
SERIES A
Total funding: $55.5m
Company HQ
Central Waterfront, San Francisco, CA
Articles
Leadership
Michael Guirguis
(Co-Founder & CEO)Previously worked as a Senior Associate at McKinsey, and was VP of Operations at Yup.com. Is currently a Fellow at Stanford Law School CodeX.
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