Central Support Desk Manager, Linux Foundation
$100-120k
More information about location
Open source hub for developers
Job no longer available
Open source hub for developers
501-1000 employees
Job no longer available
$100-120k
More information about location
501-1000 employees
Company mission
To create new technology categories by identifying trends, accelerating the growth of nascent technologies, and removing barriers to adoption.
Role
Who you are
- Proven experience in a service desk management role, ideally within a tech-focused or open-source environment
- Strong leadership and team management skills, with the ability to motivate and develop staff
- Excellent problem-solving abilities and a track record of managing complex service desk operations
- Strong communication and interpersonal skills, with the ability to engage effectively with a diverse range of stakeholders
- A passion for open-source technology and a commitment to supporting the Linux Foundation’s mission
What the job involves
- As the Central Support Desk Manager at The Linux Foundation, you will lead, manage and develop our support desk team, ensuring the delivery of exceptional support to our internal teams and community members
- Your role will focus on optimizing the support desk operations, fostering a culture of continuous improvement, and ensuring that our support aligns with our mission of advancing open-source technology
- The Central Support Desk Manager will also be part of the implementation team involved with setting up the support desk
- Lead and participate in the implementation and evolution of the support desk driving the adoption of best practices
- Manage and mentor a team of support desk professionals, providing guidance, training, and support to ensure high levels of performance and job satisfaction
- Oversee the day-to-day operations of the support desk, including incident and request management, ensuring timely resolution of issues and adherence to service level agreements (SLAs)
- Continuously assess and refine support desk processes, workflows, and tools to enhance efficiency and effectiveness. Implement best practices and innovations to drive operational excellence
- Collaborate with internal stakeholders, including IT, Finance, and other departments, to understand their needs and ensure that the support desk supports organizational goals and priorities
- Develop and maintain metrics and reports to track support desk performance, identify trends, and provide insights for decision-making and strategic planning
- Foster a customer-centric culture within the support desk team, ensuring that all interactions with users are handled with professionalism, empathy, and a commitment to providing outstanding support
- Lead and participate in support desk-related projects, including system upgrades, process changes, and the implementation of new technologies
Our take
The Linux Foundation powers decentralised innovation through its neutral, open-source hub for developers to code, manage, and scale open technology products and ecosystems. The company has a long-standing reputation as one of the most trusted sources on the market.
Utilised by a wide range of organisations, including some of the top enterprises in the world (such as Intel, Fujitsu, Microsoft, and Samsung), the company has over 17,000 organisations contributing to its hub, adding 51M+ lines of code each week.
The company also leads education programs, providing users with training & certification focused on area-specific technical competencies, called SkillCreds, to empower professionals to find new ways to stand out in the highly competitive technology landscape.
With a consistent and ever-growing portfolio of partnerships and innovative projects, along with its recently launched European division, The Linux Foundation is well-set to be a core contributor to open-source innovation around the globe for years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (1 round)
Mar 2026
$12.5m
GRANT
Total funding: $12.5m
Company benefits
- 100% Paid Health Care for Families & Individuals
- Unlimited PTO
- 12 Fully Paid Weeks of Parental Care for Primary and Secondary Caregivers
- Full 401(k) Match (up to the government maximum)
- Virtual Workforce
- Stipend for Home Office Setup, Buying Computers, and Renting Co-Working Spaces
Company HQ
Presidio of San Francisco, San Francisco, CA
Leadership
Jim Zemlin
(CEO)Founder & former Director of Marketing at Corio. Previous VP of Marketing at Covalent.
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