Senior Director of Technical Program Management, Salesforce
Field Service
$225.2-343.4k
World's leading CRM provider
Be an early applicant
World's leading CRM provider
1001+ employees
Be an early applicant
$225.2-343.4k
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- 15+ years of enterprise software/technical program or engineering management experience at an enterprise technology company
- 7+ years of conducting and leading SaaS product development programs; shown understanding of the SaaS business model and its product development lifecycle
- 5+ years experience managing people in a globally distributed environment
- Excellent analytical and problem-solving skills with a history of hands-on, detail orientation
- Deep experience with the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies
- Ability to establish credibility and rapport with senior executives and team members
- Outstanding organizational, communication, and relationship-building skills conducive to driving consensus; able to work in a cross-functional, matrix management environment
- Experience with Portfolio Management
- Ability to master technical subjects and technologies relevant to the program
- Strong organizational, project management, analysis, and communication skills
- A related technical degree required
What the job involves
- The Technology Program Management team works across our Cloud Business Units driving programs that deliver innovative, enterprise cloud solutions for our customers
- We are the Grease, Glue, Coach & Cop that create delighted users, thriving teams and innovation everywhere!
- The Sr. Director of Technical Program Management for Field Service will be an essential part of the Field Service leadership team responsible for accelerating the innovation and delivery of Field Service, the industry-leading Field Service solution
- You will ensure alignment and communication across the leadership team and the organization, working with product teams to focus our product roadmap on long-term growth, scalability, and sustainability
- As a TPM leader, you will continuously improve how we plan, deliver, and measure quality in our products while also driving strategic initiatives across the Field Service portfolio
- Act as a key member of the Field Service leadership team, driving strategic planning and operations across the organization, including company and cloud-level planning and timelines, resource and budget allocation, leadership meetings, all hands, product reviews, etc
- Be a key liaison between the EMEA, India and HQ-based leadership teams to ensure consistent communication and alignment across geos
- Lead programs by achieving alignment across teams and functions on program scope, vision, business goals, release planning, and program structure
- Establish and lead portfolio wide rhythms of business that provide visibility to programs & blockers while accelerating key decisions and removing obstacles
- Be the key driver to ensure business goals are met and drive the strategic vision of each program
- Develop strong partnerships with key functional stakeholders to drive focus on business goals. Be a trusted partner for executive management to ensure program success
- Enable and empower a team of high-performing TPMs working in related areas to drive product and process changes
- Preempt escalations by anticipating trouble spots
- Lead and implement process improvements (change management) while managing active projects
- Facilitate the development of collaborative cross-company dependency solutions
- Foster an environment of ownership, transparency, and accountability
- Lead programs by aligning across program scope, and release planning, as well as aligning one or more teams on vision, and business goals, crafting program structure, and securing cross-functional alignment
- Drive Steering Committee meetings with key partners for each program to help make key decisions, remove obstacles, and address key program issues
- Partner with cross-functional teammates to drive workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, achievements, etc. (cross-functional - Product Owners, Scrum Leads, UX, CX,)
- Lead "program/feature" dependencies across multiple teams, scrum teams, functions, divisions, and partners
- Anticipate and remove obstacles with a sense of urgency that slow down or prevent project teams from delivering on project goals
- Recruit, develop and nurture a high performing team of technical program managers
- Create a collaborative environment that fosters creativity, innovation, and learning. Establish and evolve strategies to drive and connect global teams on shared programs
- Be a catalyst within the organization, someone who can help advance our Product & Technology strategy globally and drive others in the organization to change
- Create clarity from chaos. Be the truth speaker
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company values
- Trust - We earn the trust of our customers, employees, and extended family through transparency, security, compliance, privacy, and performance. And we deliver the industry’s most trusted infrastructure
- Customer Success - So we champion them to achieve extraordinary things. We innovate and expand our business offerings to provide all our stakeholders with new avenues to achieve ever greater success
- Innovation - Our customers’ input helps us develop products that best serve their business needs. Providing continual technology releases and new initiatives gives our customers a competitive advantage
- Equality - We believe everyone should be seen, heard, valued, and empowered to succeed. Hearing diverse perspectives fuels innovation, deepens connections between people, and makes us a better company
- Sustainability – We are committed to bringing the full power of Salesforce to accelerate the world’s journey to net zero
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
People progressing
Joined as Recruiting Director - Futureforce University Recruiting, EMEA, and was promoted to Senior Director - EMEA & LATAM Recruiting, Futureforce after 3 years, and then again to Senior Director - Recruiting after 2 years. Now serve as COO - Employee Success EMEA.
Salary benchmarks
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Diversity, Equity & Inclusion at Salesforce
- Our goals:
- 50% of our U.S. employees will be made up of underrepresented groups (Women, Black, Latinx, Indigenous, Multiracial, LGBTQ+ employees, People with Disabilities, and Veterans) by 2023
- Double the U.S. representation of Black leaders (VP+) and increase our representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) leaders by 50% by 2023
- 50% increase our U.S. representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) employees by 50% by 2023
- We’ve met our representation goal nearly a full year early – today, 50.7% of our U.S. employees are members of underrepresented groups
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