Customer Support Specialist, Recruitee
Benelux
€37.2k
Recruitment management platform
Be an early applicant
Recruitment management platform
1-20 employees
Be an early applicant
€37.2k
1-20 employees
Company mission
To empower teams with the best tech tools to hire better together.
Role
Who you are
- Successful team members are fast learners, team players and are obsessed with giving our customers the best customer service possible with prompt replies and solutions that work
- Have at least 1 year of experience in a customer care/client-facing role
- Are (near) Native Dutch and fluent in English
- Will be working closely with our technical team, so possessing strong technical skills is highly advantageous
- Have strong interpersonal skills and a passion for consistently providing a great customer experience are normal to you
- Experience in troubleshooting tech issues and replying with information in an understandable way to customers comes easy to you
- Have a customer-centric approach: you turn towards customers with empathy and are understanding of their problems
- Have a team player & collaborative attitude: you put the team's success before your own interest and you like working on projects with various departments
- Are adaptable: you are open to learning new things and are comfortable being in an environment where a lot of experimenting takes place
- Are Eager to develop: you're receptive to constructive feedback and you are keen to advance your skills
What the job involves
- We are a growing team of 20 Customer Support Specialists across Amsterdam, Paris, Spain and Poland offices and our mission is to assist, educate, troubleshoot, and go above and beyond to resolve customer and platform problems
- The team works closely together on a daily basis and supports each other no matter the difficulty of the customer requests. Weekly team meetings, as well as regional meetings, allow for open communication and great team bonding
- As a Support Specialist, you will be responsible for helping our customers understand the Talent Management Suite, that enables People teams to improve the full employee lifecycle with a cutting-edge Applicant Tracking System, Human Resources Information System, and Performance Management Software – all in one place, by answering questions and solving problems as they arise
- You provide friendly, precise 1st line support via our ticketing system, video calls and phone calls
- You will be responsible for the care of our Benelux customers on two minimum two product lines, resolving issues, answering questions, and listening to their feedback
- You know Tellent inside out; you’ll know the product better than anybody and serve as the voice of the customer; they will also be the internal product referent and work closely with other customer-facing departments (sales, customer success, tech and product team)
- You work on side projects (Help Center, Internal Knowledge Base) to develop yourself, the support team, and the whole company
- You automatically gain a seat on the product team, providing feedback to ultimately make us the best software
Our take
On a mission to make hiring easy, fun, and accessible, Recruitee, now part of Tellent, offers a cloud-based recruitment management system to assist internal HR teams of all sizes. The hiring tool centralises four products onto one platform: employer branding, job promoting, talent sourcing, and applicant tracking.
Recruitee recently combined with Sympa, which offers customisable core HR solutions in the Nordics, hoping that, together, they can provide their individual customers with premium digital HR solution offerings. Through constant evolution, Recruitee’s founders are working towards a goal to create a business valued at over €1 billion in the coming years to achieve Unicorn status.
The tech startup has cut its ties with venture capitalists and is instead self-funded, which it deems to offer more space to focus on product, building a sustainable team, and enabling the agency to make decisions about the company’s direction, paving a unique path for itself.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Sep 2015
$0.2m
SEED
Total funding: $0.2m
Company benefits
- Hybrid work: You decide if and when you want to come to one of our offices.
- Flexible hours: Our employees can choose which working hours are the best for them
- Training budget: Up to €1500 per year for your personal development. You will keep your skills sharp
- Well-being support: Direct, free, and easy access to professional mental health support (provided by OpenUp)
- Equipment: We offer everyone a MacBook, a screen and Apple accessories
- Fitness subscription: We offer everyone a sports card that is acceptable in many fitness facilities.
- Work from anywhere: Take your laptop and work from anywhere (for up to 4 weeks/year)
Company HQ
Negen Straatjes, Amsterdam, Netherlands
Leadership
Perry Oostdam
(Co-Founder)Previously co-founded GeoRun and Quality Technology.
Salary benchmarks
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