Customer Success Advisor, TestGorilla

• This is an amazing opportunity for a Customer Success Advisor that is looking to embark on an entrepreneurial journey and is ready to put 1 billion people in their dream jobs!
• You are inspired by our mission to put one billion people in dream jobs
• You are fully aligned with our values
• You have experience and success in previous roles of account, project, or people management OR significant experience in recruiting or sourcing
• You are available for customer calls during Europe or US-based timezones business hours (most of our customers are US/Europe based)
• You are very comfortable working remotely
• You’re an incredible communicator and an excellent writer. You can take complex subjects and break them down using clear and simple writing
• You’re a natural relationship builder
• You’re tech-savvy and able to learn new software quickly, with the ability to think on your feet during a call if something goes amiss
• You’re highly organized and self-sufficient. You’re great at planning, prioritizing time-sensitive tasks as they arrive. You’re also extremely attentive to detail
• When you don’t know something, you try to figure it out, but you’re not afraid to ask for help when needed
• You are receptive to feedback, embracing the opportunity to grow and improve
• You’re a resourceful problem solver with a strong desire to learn
• You can handle difficult customers with ease and professionalism
• You are comfortable advocating for the customer if something doesn’t make sense. We don’t know everything, and building an incredible product takes a team effort

Desirable

• As the Customer Success Advisor (CSA), you will be responsible for cultivating and maintaining strong relationships within assigned accounts ensuring customers achieve desired results and recognize ROI, leading to strong renewals and growth opportunities
• You will work closely with our customers alongside Sales, Customer Support, Product Management and Product Marketing teams to ensure our product meets and exceeds customer expectations
• Build relationships with assigned customers, help them drive value, and continually delight them with a positive, customer-centric attitude
• Provide proactive strategy with your assigned customer accounts
• Become an expert in TestGorilla and recruiting industry, and educate customers on the use and benefits of our products as applicable to their line of work
• Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and help facilitate the handling of customer concerns or issues
• Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
• Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
• Maintain a revenue base by managing account retention and renewal
• Drive upgrade revenue through increased product adoption and increased usage