Bilingual Customer Support Advisor, Booksy
US Market, English/Spanish Speaker
Appointment booking software
Open for applications
Appointment booking software
501-1000 employees
Open for applications
501-1000 employees
Company mission
To help keep businesses on pace with their passion.
Role
Who you are
- Customer service and/or technical support experience, preferably with technology/SaaS companies
- Fluency in English and Spanish
- A proven ability to manage high-volume customer interactions (calls and emails) while maintaining quality and composure
- Strong technical aptitude and ability to adapt quickly and handle challenging situations as they arise
- A "People First" mindset, with clear empathy and a professional communication style
- Strong knowledge of Windows, iOS, Android, web browsers, and GSuite
- Ability to combine technical “know how” with exceptional soft skills including but not limited to strong empathy, patience, communication and listening skills
- Comfortable working under time pressure
- Must be available to work Monday-Friday in line with a CT timezone (8:30am to 5pm)
What the job involves
- Your career as a Customer Support Advisor (phone) at Booksy will give you the opportunity to be our customers' reliable partner, offering them support and ensuring a smooth, exceptional experience with our platform
- Working as part of a team that values human connection, you'll be the voice of Booksy for our US-based business customers
- Your focus will be on delivering top-quality service that goes beyond simple resolution, empowering beauty, health, and wellness professionals to succeed
- You'll provide assistance and respond to inquiries from US-based business customers through phone (inbound and outbound), offering technical support and education for the app
- You'll handle email inquiries and effectively multi-task to manage a large volume of calls
- You'll resolve issues on the first contact, manage inquiries and data through internal systems, and maintain accurate records of all interactions and concerns via our CRM (Salesforce)
- You'll maintain a positive, empathetic, and professional attitude toward customers at all times
- You'll report critical issues to the technical support team and provide timely, valuable feedback to the company regarding service, bug, or provider concerns
- You'll continuously improve your understanding of the app and enhance your customer service skills
- You'll work respectfully with peers, other teams, and departments, maintaining a positive attitude at all times
- Please note, this is a non-exempt paid an hourly rate
Application process
- Kindly submit your application and CV in English to ensure it is successfully reviewed
Our take
Appointment-based businesses are turning more and more to digital products to help them work better, and Booksy is one of them. This mobile app and appointment marketplace enables beauty and wellness businesses to automate scheduling, calendar management and payments, while providing consumers a way to find exactly the service they need.
Born out of Poland but now based in the US, Booksy's platform now boasts over 13M active users. By cutting out phone call tag and business-hour guesswork, it's saving time for everyone involed. And with strong investor backing its gearing up for its next chapter of growing its user base, expanding its marketplace, and enhancing its platform to meet the rising demand for smarter, smoother appointment management.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2021
$70m
SERIES C
Nov 2020
$43.5m
LATE VC
Total funding: $164.1m
Company benefits
- Medical, dental, and vision benefits
- Unlimited paid time off
- 401(k) retirement savings and match
- Paid parental leave
- Monthly beauty service stipend
- Fully remote work
- Monthly work-from-home reimbursement
- And more!
Company HQ
Near North, Chicago, IL
Leadership
Stefan Batory
(Co-Founder & CEO)Previously CEO at iTaxi.pl, Sensi Soft and eo Networks. Was the Director of Technology at The Mother Ship Poland.
Konrad Howard
(Co-Founder & CIO)Previously Supervisory Board Member at iTaxi.pl. Head of Product at Inter Cars SA and Managing Director at Sensi Soft Ltd.
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