Customer Service Representative, Booksy
US market - Bilingual English/Spanish
$40-46.4k
+ Performance Bonus
Appointment booking software
Be an early applicant
Appointment booking software
501-1000 employees
Be an early applicant
$40-46.4k
+ Performance Bonus
501-1000 employees
Company mission
To help keep businesses on pace with their passion.
Role
Who you are
- Must be available to work Monday-Friday in line with a CT timezone (8:30am to 5pm)
- Fluency in English and Spanish
- At least 2+ year(s) of customer service and/or technical support experience, preferably with technology/SaaS companies
- Strong knowledge of Windows, iOS, Android, web browsers, and GSuite
- Excellent interpersonal skills with a customer-focused mindset
- Ability to combine technical “know how” with exceptional soft skills including but not limited to strong empathy, patience, communication and listening skills
- Ability to adapt quickly and handle challenging situations as they arise
- Comfortable working under time pressure
- Willingness to collaborate with an international team and adapt to different cultural norms
What the job involves
- As we continue to scale and develop our CS department, we are looking for a Customer Service Representative (US market) to support our business clients by addressing their inquiries and ensuring a smooth experience with our platform
- This role involves working closely with the US-based customer base, ensuring top-quality service and timely resolutions
- You can provide assistance and respond to inquiries from US-based business customers through phone (inbound and outbound), offering technical support and education for the app; and replying to email inquiries
- Handle customer interactions to resolve issues on the first contact, manage inquiries and data through internal systems, and maintain accurate records of all interactions and concerns via CRM
- Effectively multi-task and manage a large volume of calls
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Report issues to the technical support team and provide timely feedback to the company through designated channels regarding service, bug, or provider concerns
- Continuously improve your understanding of the app and enhance your customer service skills
- Work respectfully with peers, other teams, and departments while maintaining a positive, empathetic, and professional attitude at all times
Application process
- Kindly submit your application and CV in English to ensure it is successfully reviewed
Our take
Appointment-based businesses are turning more and more to digital products to help them work better, and Booksy is one of them. This mobile app and appointment marketplace enables beauty and wellness businesses to automate scheduling, calendar management and payments, while providing consumers a way to find exactly the service they need.
Born out of Poland but now based in the US, Booksy's platform now boasts over 13M active users. By cutting out phone call tag and business-hour guesswork, it's saving time for everyone involed. And with strong investor backing its gearing up for its next chapter of growing its user base, expanding its marketplace, and enhancing its platform to meet the rising demand for smarter, smoother appointment management.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2021
$70m
SERIES C
Nov 2020
$43.5m
LATE VC
Total funding: $163.8m
Company benefits
- Medical, dental, and vision benefits
- Unlimited paid time off
- 401(k) retirement savings and match
- Paid parental leave
- Monthly beauty service stipend
- Fully remote work
- Monthly work-from-home reimbursement
- And more!
Company HQ
Near North, Chicago, IL
Leadership
Stefan Batory
(Co-Founder & CEO)Previously CEO at iTaxi.pl, Sensi Soft and eo Networks. Was the Director of Technology at The Mother Ship Poland.
Konrad Howard
(Co-Founder & CIO)Previously Supervisory Board Member at iTaxi.pl. Head of Product at Inter Cars SA and Managing Director at Sensi Soft Ltd.
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