Head of Customer Success, Cozero
€80-100k
+ Virtual Stock Options
Carbon accounting and climate management solution
Job no longer available
Carbon accounting and climate management solution
21-100 employees
Job no longer available
€80-100k
+ Virtual Stock Options
21-100 employees
Company mission
To enable companies to effectively decarbonize and transform their business sustainably in light of financial implications.
Role
Who you are
- If you're excited about building an economy where every company creates an impact for a sustainable world and empowering companies to decarbonize and boost their business performance, we’d love to hear from you!
- Hands-on SaaS experience (Data heavy products, B2B, Series A+ stage) with exposure to enterprise accounts
- 5+ years of experience in Customer Success, Account Management, or Consulting, including 1+ year in a leadership position
- Strong analytical and process-thinking skills, capable of building a KPI-driven CS organization
- Experience in project management and presenting complex ideas (PowerPoint/executive reporting)
- Interest in the decarbonization space, especially Scope 3-heavy industries such as manufacturing or logistics
- Ability to think strategically and operationally, turning customer insights into structured plans
- Experience in digital transformation or change management is a plus
- Fluent in English and German, with outstanding communication skills across all levels — from C-level executives to operational champions
What the job involves
- We are looking for a Head of Customer Success with a strong growth mindset to tackle the day-to-day challenges of building and growing a business
- In this unique role, your mission is to stabilize and elevate our Customer Success function — transforming it from reactive support into a data-driven, strategic partner for our customers
- Lead and develop a team of 5, including 3 Customer Success Managers, Customer Support, and a Customer Success Engineer
- Define and implement scalable CS processes and KPIs, including:
- Customer revenues, retention, NRR
- Customer health score
- Book-of-business per CSM
- Onboarding criteria
- Stay operationally involved in customer management — get hands-on when needed to support accounts and ensure smooth operations
- Apply a high-touch, consultative approach with mid-market to enterprise clients, balancing strategic guidance with operational excellence
- Manage and resolve escalation cases, clearly distinguishing between software support issues and larger consulting/advisory needs
- Build credibility in carbon accounting and sustainability standards (GHG Protocol, ISO 14067) and reporting frameworks (SBTi, CDP, TCFD), understanding the complexity of emission data to act as a trusted partner for clients
- Drive cross-functional collaboration with Sales, Marketing, Product, and Tech teams to ensure structured feedback loops, align customer outcomes, and close gaps in the customer journey
- Strategically develop customer accounts, defining clear operational milestones to help clients integrate carbon controlling into their core business strategy
- Lead by example: be an expert in Customer Success, demonstrating what excellent client experience looks like and how to scale it in a B2B SaaS environment
Our take
Conflicts in the 2020s and climate change are challenging energy companies, leading to an unprecedented demand for more commitment to renewable raw materials from all stakeholders. For companies, this means it is now no longer a luxury to save CO2 emissions where possible.
Cozero is a software company that creates products to fit that need. The startup was founded to enable companies to effectively decarbonise and it differentiates itself from competitors by framing these CO2 savings in the language of business - each measure details CO2 saved per Euro invested.
With over 70 enterprise customers, the company's next steps will involve accelerating its international expansion and advance its Climate ERP solution. Having already helped cut Vodafone's media carbon footprint by a third, the company is well set for even greater success as it continues to grow.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Apr 2024
$7.6m
SERIES A
Total funding: $7.6m
Company benefits
- VSOP: As a valued team member, you'll have the opportunity to join our VSOP pool, allowing you to share in the company's financial success
- 27 days of vacation: We offer 27 days of paid time off on top of national holidays, no matter where you are based
- Flexible working hours: Trust is the backbone of our culture, so you have the autonomy to set your own work hours. We recognize that work-life balance varies for each individual, so you are encouraged to adjust your schedule to suit your personal needs, whether that's spending time with family or focusing on your health and well-being
- Learning budget: You will have a budget of EUR 500 per year to allocate towards any learning and development activities of your choice. You have the freedom to select whatever you believe is best for your growth
- Work from home budget: You will receive a one-off payment of EUR 500 to purchase any equipment you need for your remote office. We provide you with a Mac
- Work from anywhere: We fully embrace remote work and its flexibility. However, we must adhere to the tax regulations specific to each country
- In-person Gatherings: There's nothing like in-person connections to boost team spirit. That's why we organize two types of gatherings: company-wide events twice a year and team-focused meetups twice a year
Company HQ
Prenzlauer Berg, Berlin, Germany
Leadership
Fabian Schwarzer
(Co-Founder & COO)Previously a Senior Consultant at Roland Berger.
Helen Tacke
(Co-Founder & CEO)Preciously a Partner at a family office investment fund. Also previously Co-founded VEECEE, a networking platform for Venture Capitalists.
Tiago Taveira
(Co-Founder & CTO)8+ years experience as a Full-Stack Developer and Product Manager prior starting Cozero.
Salary benchmarks
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