Customer Success Specialist, Newsela
$77.5-82.5k
OTE
$65-70k
BASE
Online platform for education content
Be an early applicant
Online platform for education content
201-500 employees
Be an early applicant
$77.5-82.5k
OTE
$65-70k
BASE
201-500 employees
Company mission
To provide meaningful classroom learning for every student.
Role
Who you are
- Minimum of 1 year of professional experience in a relevant role
- Excellent communication and relationship-building skills
- Ability to manage multiple tasks and priorities with attention to detail
- Education: Bachelor’s degree preferred
- Strong proficiency in data tools (e.g., Tableau) and CRM systems (e.g., Salesforce)
- Preference for Former educators with classroom experience or individuals with prior customer success experience
- A proactive mindset with a focus on creating efficiencies and driving results
What the job involves
- We are looking for a Customer Success Specialist to join our Customer Success department, working across all segments: SMB, Mid-Market, and Enterprise
- Reporting to the Manager of Customer Success, as a specialist, you will act as a CSM to our internal CSM team
- The Customer Success Specialist will build strong relationships amongst our CSM team members, create efficiencies, and support driving outcomes with customers
- The Customer Success Specialist will also provide administrative support to the customer success team, assist customer success managers with data discovery, onboarding new customers, and resolving customer issues
- Pull and analyze customer data from Tableau and other internal data tools to provide actionable insights
- Assist districts during their decentralization efforts for renewals in 2025, ensuring a seamless process for both internal and external stakeholders
- Create customer-facing slide decks for Executive Business Reviews (EBRs) and implement school engagement tactics to drive adoption and satisfaction
- Provide customer coverage for CSMs on sabbatical or leave, ensuring uninterrupted service and support for customers
- Assist with the preparation of complex renewal quotes, ensuring accuracy and alignment with customer needs
- Identify and document new district stakeholders to strengthen customer relationships and communication strategies
- Create process efficiencies for the CSM team and maintain clean and accurate contact data in Salesforce (SFDC) and Gainsight
- Support the onboarding of new customers and provide assistance in resolving customer issues to maintain high levels of satisfaction
Our take
While textbooks have been standard issue in classrooms for centuries, digital instructional materials are now more prevalent. Newsela offers a learning platform that curates and rewrites news articles, historical speeches, and scientific papers to help accelerate learning.
The platform is available in both English and Spanish and includes quizzes, exercises, and writing prompts to help engage students at any level. Millions of teachers and K-12 students use the platform, which has proved extremely popular so far.
In 2021, the company reached unicorn status. Since then, research has shown that Newsela is 70% more effective at promoting reading skills compared to an average summer reading program. This demonstrates the value it brings to the space, and places it well for continued expansion and innovation.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Feb 2021
$100m
SERIES D
Mar 2019
$50m
SERIES C
Total funding: $172.2m
Company benefits
- Healthcare (pets included)
- Continue your learning - on us!
- Discounts and resources to stay healthy
- Commuter savings (trains/bikes)
- Generous time off for your most important job — maternity, paternity, and adoption
- Unlimited time Off
Company HQ
Theater District, New York, NY
Articles
Leadership
Dan Cogan-Drew
(Co-Founder & Chief Academic Officer)A qualified teacher with extensive and varied experience. Recent roles include Director of Programs at EDUCATION CONNECTION and Director of Digital Learning at Achievement First Public Charter Schools.
Matthew Gross
(Co-Founder & Director)Former CEO of the company. Co-founded and was CEO at Grouper Education. Was also a Board Member at New Classrooms, Executive Director at Regents Research Fund and VP at PENCIL.
Pep Carrera
(CEO)Board Member at Follett Higher Education. Was CEO at Nearpod, President at ProQuest, and President and COO at VitalSource Technologies.
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