Field Services Engineer, Dalet
Broadcast, Media Workflows, News
Media technology company
Open for applications
Media technology company
201-500 employees
Open for applications
201-500 employees
Company mission
To empowering a world where compelling stories are beautifully made, effortlessly told and thoughtfully delivered.
Role
Who you are
- Experience in a similar position or experience as an end user
- Experience with troubleshooting and problem solving
- Proven IT skills in Windows, networking and SQL database
- Broadcast knowledge
- Experience with Dalet Solutions is a plus
- Strong communication skills in English and French
- Self-starter who is excited about technology
- BSc/MSc in Computer Science, Software Engineering or related field
What the job involves
- As Field Services Engineer you will be responsible for supporting a strategic account and deliver Dalet technical expertise to their administrators
- Install, maintain and optimize products and configurations at customer's site
- Diagnose and resolve product performance problems
- Perform maintenance and fixing
- Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
- Proactively respond to potential equipment issues to prevent unplanned interruption of customers' business
- Train other field engineers and customers in the solutions
Application process
- We have a strict PSL in place. We only accept applications from agencies that have been invited to work on the role
Our take
As the digital revolution changes the way people consume and engage with media, it's critical for producers to adapt, taking advantage of new technologies and the possibilities of the data they are receiving from their customers. Founded in 1990, Dalet is a media technology provider which provides a suite of tools for recording, presenting, producing, distributing and maximising engagement with media of all types.
While media production was in the past carried out in house, the scope of expertise required for digital channels now far exceeds the capabilities of even the biggest producers. For instances, Serie A, the top Italian football league, found partnering with Dalet to be a significant technological improvement, greatly increasing its production values while reducing its workload through workflow automation. Dalet's products and services are similarly benefiting a range of enormous firms, including Fox, the BBC, Mediacorp and France TV.
In 2019, Dalet acquired Ooyala's Flex media platform, giving it access to new verticals in digital media distribution. It has since developed this into a collaborative media platform, allowing teams to coordinate on metadata management, which is vital for getting eyes on in the digital space. Going forward, Dalet will continue to develop new capabilities and make strategic acquisitions and partnerships (in 2024 with Ireland's RTE) to provide its customers with the services they need to stay competitive in a changing digital landscape.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Revolutionize a big industry in a dynamic, fast-growing, yet mature, company
- Benefit from great career opportunities around the world
- Make the most of a truly collaborative environment with supportive leadership
- Collaborate with talented and passionate “Daletians”
- Enjoy a fun working environment
Company HQ
Levallois-Perret, France
Leadership
David Lasry
(Co-Founder & Board Member)Was CEO of Dalet from its founding until 2022. Has been Board Vice Chairman since.
Stephane Guez
(Co-Founder & Principal)Was CTO of dalet from its founding until 2022.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 1 more job at Dalet