IT Support Specialist, Input Output
$65-75k
More information about location
Blockchain infrastructure research & engineering
Job no longer available
Blockchain infrastructure research & engineering
201-500 employees
Job no longer available
$65-75k
More information about location
201-500 employees
Company mission
To perturb the graphs to a more connected, transparent and fair configuration for both the flow of ideas and value.
Role
Who you are
- Customer Service Orientation: Strong commitment to providing exceptional support and fostering positive relationships with end-users, ensuring their needs are prioritized and addressed effectively
- Problem-Solving Skills: Ability to analyze technical issues quickly and develop efficient solutions, demonstrating critical thinking and resourcefulness under pressure
- Communication Skills: Excellent verbal and written communication abilities, allowing for clear and effective interaction with users of varying technical backgrounds
- Adaptability: Flexibility to learn new technologies and processes rapidly, adapting to changing IT environments and user needs while maintaining a proactive approach to support
- Proficient Troubleshooting: Strong ability to diagnose and resolve hardware and software issues across various operating systems (Windows, macOS, Linux) and applications
- Networking Fundamentals: Solid understanding of networking concepts, including TCP/IP, DNS, DHCP, and experience with configuring and troubleshooting routers, switches, and firewalls
- Help Desk Software Proficiency: Familiarity with help desk ticketing systems and remote support tools (e.g., Zendesk, JIRA) to manage and track user support requests efficiently
What the job involves
- As an IT Support Specialist at IOHK, you will provide comprehensive help desk support, addressing technical issues and inquiries from end-users while also leveraging networking skills to troubleshoot and resolve connectivity challenges
- This role involves delivering timely and effective solutions to ensure seamless IT operations, fostering a positive user experience
- The specialist will also be required to visit office locations periodically to assist with on-site support, installations, and maintenance of IT infrastructure
- By combining remote and on-site support efforts, the IT Support Specialist will play a key role in maintaining optimal system performance and contributing to the overall efficiency of the organization’s technology environment
- Help Desk Support: Provide first-line support for technical issues via phone, email, and chat, ensuring prompt resolution of user inquiries and concerns
- Troubleshooting: Diagnose and resolve hardware, software, and networking issues, utilizing both remote and on-site support methods
- Network Support: Assist in the configuration, maintenance, and troubleshooting of network devices and connections, ensuring reliable connectivity for all users
- User Training: Educate end-users on IT systems, software applications, and best practices to enhance overall user proficiency and satisfaction
- Documentation: Maintain accurate records of support requests, resolutions, and IT inventory, ensuring clear and accessible documentation for future reference
- On-Site Visits: Conduct periodic visits to office locations to perform installations, upgrades, and maintenance of IT equipment and infrastructure
- Security Compliance: Ensure adherence to IT security policies and procedures, assisting in the implementation of security measures to protect organizational data
- System Monitoring: Monitor system performance and user feedback to identify recurring issues and suggest improvements to enhance IT service delivery
- Project Assistance: Support IT projects and initiatives by providing input on technical requirements and assisting with implementation efforts as needed
- The above list of responsibilities is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation
- Expected outcomes:
- Improved User Satisfaction: Enhanced end-user experience through timely and effective resolution of technical issues, leading to increased productivity and morale
- Reduced Downtime: Minimized system and network downtime as a result of proactive troubleshooting and prompt support, ensuring continuous operations for the organization
- Efficient IT Operations: Streamlined IT processes and support workflows through the effective use of help desk software and documentation practices, resulting in quicker response times
- Enhanced Technical Knowledge: Increased overall IT knowledge within the organization as the specialist trains users on best practices and new technologies
- Stronger Network Reliability: Improved network performance and reliability through effective management and troubleshooting of connectivity issues
- Support for IT Projects: Successful contribution to IT initiatives and projects by providing on-the-ground support and technical expertise during implementation phases
- Compliance with Security Protocols: Strengthened adherence to IT security policies and protocols, contributing to the protection of organizational data and systems
Our take
Blockchain technology has the potential to change the world, but its full potential is yet to be realised. Input Output's fully decentralised platform solves this problem through rigorous research practices and evidence-based software development, building high-assurance blockchain products for both the public and private sectors.
Input Output was founded by Charles Hoskinson, one of the most important names in cryptocurrency and blockchain. This has lent the company considerable weight, credibility and insight, allowing it to scale effectively. Input Output is best known for its flagship product, Cardano, a blockchain platform targeted at innovators, but its suite of products also includes Daedalus, ATALA, and Mantis.
Input Output's main challenge will be competing with other blockchain research and engineering companies. However, the strength of its technology and the expertise of its leadership should allow the company to remain competitive.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Company benefits
- Flexible schedule
- Remote work - ability to work anywhere
- Laptop reimbursement
- New starter package to buy hardware essentials (headphones, monitor, etc)
- Learning & Development Opportunities
- Minimum 4 weeks of PTO + Sick Leave plan
- Medical, Dental, and Vision benefits coverage through Anthem with 100% premium cost covered by IO Global for the employee and dependents
- Health Savings Account
- Life Insurance
Company HQ
Downtown Core, Singapore
Leadership
Charles Hoskinson
(CEO)Previously founded crytpocurrency companies Invictus Innovations and Ethereum. Also founded the Cryptocurrency Research Group.
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