Platform Engineer, Pano AI

• 5+ years of professional experience in a fast-paced SaaS or a similar business environment
• 3+ years of hands-on experience supporting production systems as a Platform Engineer, Site Reliability Engineer (SRE) or a DevOps Engineer
• 3+ years of hands-on experience with cloud services and technologies (GCP, AWS, Azure, etc.)
• Experience with containerization and orchestration tools (e.g., Docker, Kubernetes)
• Proficient in Infrastructure as Code (IaC) tools and methodologies (e.g. Terraform, Pulumi, Puppet, etc.)
• Proven ability to manage, troubleshoot and resolve complex technical issues in distributed systems
• Ability to communicate effectively within the team and across the organization while sharing insights and updates and collaborating to achieve project goals

Desirable

• For the Platform Engineer role, we’re looking for somebody who will drive major projects in how we scale, secure, and monitor our systems and services throughout the entire organization
• At Pano, we strongly believe in allowing team members to take ownership of what they do, and our approach to problem-solving relies heavily upon creativity, communication, and collaboration
• We’re running large systems at scale and have a growing infrastructure footprint, so we are looking for an experienced engineer to run, develop, and enhance our platform
• Someone with the wisdom and experience to build mature operational processes for the future but also comfortable with rolling up their sleeves, writing code, and building systems in a startup environment. Someone passionate about improving the development experience for engineers and providing guidance on what kinds of tools and workflows will remove barriers to get things done
• Collaborate with cross-functional teams to design, implement, and maintain scalable and reliable infrastructure
• Supporting and optimizing production systems as a Platform Engineer and development workflows as a DevOps Engineer
• Utilize Infrastructure as Code (IaC) principles to automate provisioning, configuration, and deployment processes
• Improve the release process through robust CI/CD pipelines to enhance software delivery efficiency
• Provide expertise in Cloud services and infrastructure, particularly in Google Cloud Platform (GCP)
• Troubleshoot and resolve complex technical issues related to infrastructure and deployment
• Actively contribute to evolving coding standards and best practices within the development team
• Create run-books, metrics, and dashboards
• Participate in on-call rotation to respond to and triage production issues